Project Manager Management
Resume:
KATIE DEGREGORY
PMP, LEAN SIX SIGMA BLACK BELT, ITIL
Brookfield, CT 06804 **************@*****.***
Improvement focused project manager and program leader offering more than 12 years’ experience streamlining processes, leading technology and process improvement initiatives at medium and large companies, and driving cost savings with a proven track record for execution and results oriented focus
Insightful facilitator focused on building process understanding across diverse business groups to identify improvement opportunities and efficient ways to solve problems
Well organized project manager proficient in meeting deliverables and steering multiple, on going initiatives
Resourceful communicator driven to develop cross functional, internal, and external relationships
A dynamic team player, with demonstrated technical, analytical and communication skills VALUE OFFERED
Process Improvement & Six Sigma
Cross functional Team Leadership
Process workflow mapping
Project/Program Management
Client Process Understanding
Needs Identification & Analysis
Strategic Planning
Change Management
Metrics & Benchmarking
PROFESSIONAL EXPERIENCE
Purdue Pharma L.P. (April 2011 – present)
Senior Analyst, Workplace Services (Mar 2014 – present)
Business Process Improvement – Process consulting across Purdue for special projects to incorporate creative continuous improvement thinking, tools and techniques to emphasize benefits to Purdue o Facilitated global workshops for major ITSM process harmonization between separate IT organizations, including gap analysis on as is processes, designing and mapping new to be processes with supporting RACI matrices o Led company wide initiative to explore and map the ‘patient journey’ to gain insight into when and how we can best support patients, and develop strategy for prioritized improvement opportunities o Facilitated Sales Operations process mapping workshops to outline current process steps, deliver visual process maps, and highlight non value added steps for future review o Led the ServiceNow customer satisfaction survey process improvement, including process review, gap analysis, email template input and coding changes to system survey notifications for the ServiceDesk and ITSM teams o Provided mentorship for green belt six sigma project on improve User Access Review processes
World IT (WIT) – IT Transformation Program US lead in Project Management Office (PMO), for a multi year, multi stream global program bringing significant change to all regions o Project Manager Facilitate PMO operations, including project plan management, strategy and documentation updates, communications, etc; Manage objectives, client expectations and stakeholder relationships o Process Harmonization Liaison Provide team leadership, strategic direction, knowledge area input and project management for various work streams, including ITSM, Project/Program Management, and Procurement o Direct supervision of PM Coordinator (since June 2016)
Identity & Access Management (IAM) Program Ownership o Lead and build multi year strategy for enterprise wide initiative around IAM, focused on securing regulated data and ensuring correct roles/responsibilities for users in business systems o Lead multi year $700k+ cross functional project for design and implementation of IAM technology solution o Focus on designing and building supporting processes and associated standard operating procedures o Direct supervision of IAM Sr Associate and consultant team (until May 2016) KATIE DEGREGORY PMP, LSSBB, ITIL **************@*****.*** 412-***-**** Analyst, Continuous Improvement (Apr 2011 – Mar 2014)
Led cross functional process improvement projects across the company; understand the current state of business processes, identify opportunities and develop recommendations for improvements; translate customer expectations into process requirements; facilitate acceptance and implementation o Identified over $1.3MM to date in cost avoidance with process improvements for a critical department process o Provided improvement recommendations for association related conference processes and technology project o Improving the in house processes and supporting technology to scale awareness of research programs, recruitment of quality investigators, and support for subject enrollment in clinical studies to business needs
Facilitated “quick hit” improvements, process mapping and lessons learned, utilizing tools such as value stream mapping, Ishikawa Cause and Effect Diagram, and focus groups
Built and promoted the CI strategy and leveraged PM experience for meeting facilitation, managing resources, reporting on deliverables and communicating with stakeholders
Provided ARIS technology platform ownership, developed user training, and managed technology improvements
Managed consultant team and summer interns to support CI operations with decision making and budget oversight General Electric Company (January 2005 – April 2011) Emerging Technologies Leader, Corporate Information Services, edgelab (Apr 2009 – Apr 2011) edgelab was a GE/University of Connecticut partnership focused on business initiatives and emerging technologies
Program strategy – Maintained the multi year strategic roadmap for Emerging Technologies program
Business integration – Defined communication strategies and developed relationships and product positioning
Community – Engaged technologists across GE for participation in edgelab technology community
Technician management – Defined responsibilities and managed the student lab technicians
Code development – Programmed changes into emergeNow, a system for evaluating technologies across GE Project Manager, Corporate Information Services, Digital Media Technologies (Feb 2007 – Apr 2009)
Globalization – Provided support, technical leadership and led the development of design standard guidelines and content documentation; managed the flow of information with international functional clients
Growth – Managed details of external web campaigns; played an active role in all phases of the application lifecycle
Productivity – Launched highly visible projects; facilitated issue resolution involving development practices, content management strategies, infrastructure support, metrics, accessibility, quality and performance
Service Delivery – Provided technical direction for team applications and managed enhancements and maintenance Information Management Leadership Program (IMLP) (Jan 2005 – Feb 2007)
Aug 06 Feb 07 Rotation 4, Corporate Enterprise Technology Initiatives (ETI)
Feb 06 Aug 06 Rotation 3, Corporate Global Infrastructure Services (GIS)
Aug 05 Feb 06 Rotation 2, Corporate Information Services (CIS) Inter Company and Finance
Jan 05 Aug 05 Rotation 1, Corporate Treasury Security EDUCATION & PROFESSIONAL QUALIFICATIONS
Information Technology Infrastructure Library (ITIL) Foundation V3, ITSM Academy, 2014 Project Management Professional (PMP), Project Management Institute, 2013 Lean Six Sigma Black Belt (LSSBB), Villanova University Certificate Programs, 2013 Six Sigma Green Belt, GE Global Learning Crotonville Leadership, 2007 BS in Management Science and Information Systems, Smeal College of Business, Pennsylvania State University, 2004 OTHER
Owner of ‘fabriKate designs’, creation and sale of hand crafted fabric projects and pieces (Apr 2009 – Present)
Emergency Medical Technician (EMT B), Volunteer (Jun 2008 – Mar 2012)
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