Customer Service Administrative Assistant

SHIELA REICHARDT

**B STONEGATE, BRANFORD, CT ****5

*** - ***- **** ***********@*****.***

SUMMARY OF QUALIFICATIONS

Superior Phone Skills handling challenging situations in a diplomatic manner

Strong ability to lead staff

Great knowledge of general accounting principles

Remarkable ability to communicate effectively, both orally and in writing

Complete knowledge of supplies, equipment and services ordering

Exceptional record maintenance skills

Excellent ability to solve problems

In-depth reception skills

Deep ability to compile information and prepare reports

Great working knowledge of Microsoft Word, Outlook and Excel

Immense ability to make administrative/procedural decisions and judgements

Strong ability to compose and edit already written materials

Remarkable word processing and data entry skills

Profound database management skills

Immense ability to schedule appointments and maintain calendars

WORK EXPERIENCE

FTD INC., Centerbrook, CT 09/16 - 03/17

Customer Service Representative (call center)

Average of 10 calls per hour for taking order entries and customer service calls.

Special training in Sympathy and USAA order entries and customer sevice calls.

Chat agent/advisor; involves resolving customer service complaints and helping potential customers navigate the FTD.com website.

INDECO NORTH AMERICA, Milford, CT 05/11 - 06/16

Reception/Administrative Assistant

Handled 100+ daily calls and promptly forwarded them to appropriate person among the 25 North American headquarters employees.

Composed and distributed data on every call to facility for an outside sales representative ensuring accuracy information on name of caller, company and number; distributed to appropriate person(s).

Escorted up to 3 or more daily visitors to staff members offices, along with providing hospitality service arrangements as requested by staff.

Composed and distributed inter-office (e-mail, documentary and voice) ensuring timely delivery and receipt of important information while at the same time maintaining confidentiality.

Prepared and assembled promotional media kits for marketing department; mailed to potential and existing customers.

Received and sorted at least 10 parcels of mail daily and distributed amongst the 25 North American headquarter employees.

Established, maintained, and updated files, databases, records and other documents.

Responsible for copy machine maintenance and office supply services.

U.S. CENSUS BUREAU, Branford, CT 04/09 - 06/10

Enumerator (intermittent)

Planned work by reviewing assignment area to determine organization of neighborhoods and verification of building and households for conducting interviews.

Conducted interviews with residents in assigned areas by following stringent guidelines and confidentiality laws. Explained the purpose of the census interview, answered residents' questions, elicited information following a script, and recorded census data on forms.

Complied with accuracy standards while maintaing high production rates.

Maintained records of hours worked, units produced, miles driven, and expenses incurred in the performance of duties.

Met daily with supervisor to review and submit work, and receive additional instructions.

SEABOARD OIL INCORPORATED, New Haven, CT 11/99 - 06/08

Receptionist/Administrative Assistant

Supported the President and Vice-President of sales by drafting contracts and editing correspondences.

Managed marketing materials and coordinated major projects.

Monitored sales reports and accounts receivables on spreadsheets.

Answered phones and took payments from walk-in customers.

Tracked and distributed mail for 15 employees.

School of Business Administration, Marketing The University of Connecticut, Storrs, CT

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