WENDY DOWE

Phone: 909-***-**** Email: aczuj7@r.postjobfree.com

DOCUMENTATION SPECIALIST

Highly accomplished Technical Writer with more than 15 years of experience in all aspects of professional leadership in administration, records management, project coordination, regulation implementation requiring unescorted access to a nuclear power plant. Exceptional technical abilities with strong analytical and computer strengths to ensure quality performance and adherence to requirements. Capable of exceeding results in customer service with managerial abilities to coach and train employees while handling multiple projects successfully under tight budgets and strict deadlines. AREAS OF EXPERTISE

Technical Writing

Technical, Analytical Skills

Administrative Leadership

Strong Attention to Detail

Microsoft Office Suite Proficient

Adobe Acrobat, Visio, Snag It

SAP, Kofax, Snip It, Lotus Notes

Documents, Records Management

Research / Development

Business Administration

Data Entry, Databases

Project Management

PROJECT MANAGEMENT EXPERIENCE

Led research, development, writing, review and approval of nuclear organization documents using various databases and Microsoft Office Suite software to provide traceable results to meet quality assurance requirements, and quantity goals

Oversaw revised and implemented orders, procedures and guidelines to ensure adherence to requirements and organizational commitments with the regulatory commission and other oversight organizations

Tasked with inventorying five vaults within a six-week timeframe; contents of vaults were aperture cards, strip charts, film, CDs, video/audio cassettes, documentation, then determine their retention per plant license and regulatory requirements

Tasked with responsibilities as a member of the Nuclear Emergency Response Team for seven years

As a member of the Records Reduction Team we scoped 4480 boxes of records; 9.8 million pages were dispositioned and of those we scanned, indexed and committed to EDRM 2.7 million pages

TECHNICAL SPECIALIST EXPERIENCE

Tracked, processed and updated source files, led forms coordination and change requirements of forms, tags, multi-part forms, stickers and specialized tags

Managed multiple technical projects under strict deadlines and budgetary constraints

Programmed PHOENIX computer-based training lesson plans for procedures and assigned lessons to engineers for completion while tracking project progress

Assisted instructor with training sessions, providing updates to leadership and engineers

Produced quality-affecting documents and coordinated change management impacts LEADERSHIP EXPERIENCE

Delivered training and coaching to new writers to ensure effective project completion

Received recognition for upholding high standards of teamwork, integrity, and excellence

Earned 3rd Quarter CNO Award for reducing procedure backlog from 3500 to 150 in 2013

Reduced procedure program from 48 to 22 process procedures impacting 30 employees Wendy Dowe Resume, Page 2

RECORDS PROCESSING ANALYST / QUALITY ASSURANCE EXPERIENCE

Inventoried, indexed and recorded contents of five vaults within a six week timeframe

Performed data entry and records management functions including viewing and indexing identified records in compliance with appropriate procedures, corporate, regulatory / industry standards and best practices

Implemented quality control on imaged documents to ensure they had been properly retained, indexed and (as appropriate) properly destroyed in accordance with regulatory requirements and record retention agreements

Worked in a team environment, met or exceeded daily productivity expectations with high quality and accuracy

DATA ENTRY CLERK EXPERIENCE

Assisted users with loading software, program use and computer/laptop use

Input vendor/contractor timesheets and verified report after completing input; made corrections to Payroll hours data and other duties

Assisted the Budget & Cost Control Department with budget reports WORK HISTORY

EMPYREAN SERVICES, RECORDS PROCESSING ANALYST/QA SPECIALIST, SAN CLEMENTE, CA 01/ 2016 – 10/13/16

SOUTHERN CALIFORNIA EDISON CO., TECHNICAL SPECIALIST, SAN CLEMENTE, CA 01/ 2010 – 09/2013

SOUTHERN CALIFORNIA EDISON CO., PROCEDURE, TECHNICAL WRITER, SAN CLEMENTE, CA 01/1995 – 01/2010

SOUTHERN CALIFORNIA EDISON CO., ASSOCIATE PROCEDURE, TECHNICAL WRITER 07/1986 – 01/1995

SOUTHERN CALIFORNIA EDISON CO., DATA ENTRY CLERK

07/1984 – 07/1986

EDUCATION & TRAINING

Associate of Science Degree, Business Administration Mount San Antonio College, Walnut, CA

Procedure Professionals Association Writer Certification

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