Biomedical Engineer, Research, Project Management, Customer Service...
Resume:
Manuel Bernardo Arrillaga Tamez
Pompano Beach FL 33062 ******.**************@****.*** Hard working, curious, passionate, and motivated Biomedical Engineer with multidisciplinary experience in research, finance, academia, project management, and leadership. Defined by a strong work ethic, adaptability, and excellent organizational skills as well as a dedicated commitment to quality. Very interested in technical management, technical consulting, industrial and artistic design, manufacturing/production, as well as business and new product development. Motivated by teamwork, efficiency, and tangible results.
EDUCATION
Case Western Reserve University, Cleveland OH 2012-2016 Bachelors – BioMedical Engineering – Biomaterials Track EXPERIENCE
FIS Global – Wall Street Concepts 2016 - Present
Client Services - Customer Service Associate II-Business wsc.com/
• Work with Customer Service Representatives, Development Technicians, Operations Team, Business Consultants, Product Developers, Sales Representatives, and Middle to Higher Management in order to create, develop, and better both existing and new products for costumers of all sizes and needs.
• Adapted to existing business practices and worked alongside developers and customers. Used extensive programming and coding knowledge to better customer and client systems.
• Used technical background in order to tackle reoccurring and newfound issues from a different perspective, communicated with all parties effectively for greatest customer experience possible.
• Rejuvenated existing Client Services tools that had been left unchanged since early 2013. Coded them to become, at times, faster (by 8) and more efficient (by 3). This allows Customers and Clients to use our financial tools on any computer system with little inconvenience.
• Dealt directly with Clients using CRM systems extensively to solve chronic and immediate problems.
• Experienced and aided in the creation of better international taxation documents. Used knowledge of various languages, and technical academic writing skills, to provide a better service.
• Created user-friendly guideline documents for scalability. These documents are written in an easy-to- understand and technical manner in order to ensure the delivery of quality service now and in the future. Bright and Smart 2016 - 2017
Project Manager brightandsmart.com/
• Worked with Sales Representatives, Primary/Secondary Educators, City and Park administrators, Business Developers, and Academic Technicians to create, develop and/or enhance STEM-related enrichment programs offering relevant and tailored content in robotics, coding, app development, 3D printing, design, microcontroller and circuitry design, etc.
• Highly adaptable in managing multiple priorities and a versatile workload based on needs. Create lesson plans, learning kits, booklets, and design plans to provide support for educators.
• Developed a scalable documentation and organizational system designed to allow for rapid growth of revenue and sales and a foundation to pursue franchise opportunities.
• Optimized congregation of customer, client, and employee data to formalize and centralize all needed information for future success.
• Created new templates for content development and quality assurance which streamlined the research process and ensured the best in-class curriculum as well as the best classroom performance.
• Re-designed website, created a stronger web and social media presence, as well as integrated said tools with each other and with Google Analytics and other data aggregation tools for future analysis.
• Led process for new product research, development, and patenting as well as other integral copyright issues while working with company engineers and legal experts.
• Developed various educational products to add revenue streams to the company. Neural Engineering Center 2014 – 2016
Researcher case.edu/cse/nec/
• Identified and implemented a new approach for gathering and analyzing data from videos of animal models with epileptic induced behavior, resulting in new findings and treatment approach.
• Created several templates and models to record and visualize experimental data, then aggregated, studied, and analyzed the data in partnership with Principal Investigator and other research staff.
• Participated in and conducted various experiments involving optogenetics, surgical implantation and retrieval, neurogenesis signaling and activation, behavioral analysis, histological tests, cryogenic preparation and other data analysis.
• Co-Wrote a research paper with Principal Investigator about Epileptiform Activity and Neurogenesis. Orthopedic Material Testing 2015 - 2015
Research Assistant engineering.case.edu/centers/implantperformance/
• Conducted various tests on polymer pieces, including quality, fracture propagation, material properties and stability testing. Completed reports capturing all test results to ensure quality results.
• Ensured the highest level of quality control and strict guidelines were followed for each test.
• Displayed rapid, critical thinking and troubleshooting abilities in order to address when machines did not operate properly which allowed quality of test was not compromised. LEADERSHIP
Case Western Reserve University, Cleveland, OH
Collegiate Connection/Mas Alla de lo Possible, Undergraduate Mentor 2013 – 2016 Co-founded an affinity group to mentor and support Hispanic and Latino students trying to assimilate to their new environment on-campus. Within 3 years the group grew from 30 mentees to 100 mentees and 80 mentors, included all diversity and minority groups, and provided support for personal, professional and academic development.
Society of Hispanic Professional Engineers, Co-Founder of Local Chapter 2013 – 2016 Co-founded local chapter with 3 Hispanic/Latino Engineers and grew club membership by 750% and club finances by 9500% over a 3-year period.
• Vice President 2012 – 2016
Fundraised and managed budget of $3k+ yearly; Grew membership to 35 and sent 8 members to SHPE National Conference.
• Treasurer 2015 – 2016
Raised Budget to $19k+ yearly; Grew membership to 58 and sent 18 members to National Conference Archery Club 2012 – 2016
• President: (2014-2015) – Membership: 76, Achieved Self-Sustainability, Budget of $8k+
• Vice President & Equipment Manager: (2013-2014) – Membership: 52, Achieved 1 bow/member
• Secretary: (2012-2013) – Membership: 34, Implemented attendance system + Electronic Records University Circle Orchestra (Audition Based - Violinist) 2012 – 2016 Student Ambassador 2012 – 2016
AWARDS/HONORS
SHPE Rise Symposia Finalist (Research Presentation) (2015) 2nd place, National Indoor Archery Competition USCA (2015) 1st place, State Indoor Archery Competition (Ohio) USCA (2013, 2014, 2015, 2016) Outstanding Student CWRU (2013, 2015)
Silver Knight Nominee (Community service) (2012)
Hispanic Merit Scholar (2011-2012)
National Hispanic Honor Society (2009-2012)
National Beta Club (2011-2012)
PUBLICATIONS & PRESENTATIONS
SHPE Rise Symposia, Presentation on Epileptogenesis and Neurogenesis (2015) M.B. Arrillaga Tamez, L.E. Gonzalez Reyes, “Activation of SHH pathway may modulate epileptogenesis” (In Publishing - Neuroscience) (2015-Present) RELEVANT SKILLS / OTHER INFORMATION
Proficient in:
MS Office Products:
Word, Excel, PowerPoint, OneNote, Outlook, Access
Coding Languages:
MatLab, VBA / VBS (Visual Basic), HTML, SQL, Google Apps Script Adobe Suite – Acrobat, Premier, Photoshop
Corell Products – Corell Draw
Web Design, Cloud Optimization, Analysis, and Social Media Industrial & Artistic Design,
Overall Workshop Tools, 3D Design & Printing, Laser CNC and Programmable Tools Advanced Pottery and Artistic Design
Set and Theater Design, including Manufacturing
Mexican National - Spanish and English Fluency
Knowledgeable in:
IRS Publications, Financial Statements, FDA Standards, and Engineering Standards.
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