Information Technology Customer Service

WANDERLEI GRANDO

Suite **** – ** Donald Street, - Winnipeg, Manitoba R3C 1L7

Phone 204-***-**** – E-mail: ************@*****.*** Committed professional with years of experience in an office environment, able to extract and document pertinent information from a mass of data in a fast pace. Capable of learning new systems and procedures, and accustomed with constant changes in the work process, adapting quickly to different work culture, and always ready to give and receive feedback from colleagues and managers. Acts with integrity and accountability in a confidential environment. Experienced in Microsoft Word, Excel, PowerPoint, Access, Outlook and Skype, also able to maintain information technology equipment, such as computers, laptops, printers and scanners, network routers, cables and switches. Fluent in English and Portuguese, advanced Spanish, and French greetings Core Administrative Assistant competencies include:

- Microsoft Word, Excel, PowerPoint - Microsoft Access, Outlook and Skype - Insert, update, delete database - Count currency, bills and coins

- Windows XP, 7, 8, 10, Linux, Mac - install and operate printers/scanners - Create and maintain IT network - Follow documents standards ADMINISTRATIVE EXPERIENCES

RED RIVER COLLEGE – W innipeg, Manitoba S ep 2 014 - Dec 2 016 ( Graduated) DIPLOMA OF BUSINESS INFORMATION TECHNOLOGY

● Completed the accounting cycle for a sole proprietorship service and merchandising business. Prepared financial statements and closing entries for a service and merchandising business. Completed the accounting cycle using special journals. Determined the cost of inventory using perpetual and periodic methods of inventory valuation. Operated a petty cash fund, recorded bank debit and credit card transactions and prepared a bank reconciliation. Explored financial mathematics and its basic mathematics concepts such as exchange rates, indices, simple and compound interest, different types of annuities, mortgages, and business investment decisions.

● Explored the process of starting a small business in Manitoba, evaluating potential business opportunities. Analysed business plans and simple contracts. Used case studies to develop the analytical skills that are necessary to solve different business problems, especially those typically encountered in the information technology sector. Explored principles of basic economics to provide an understanding of the context in which businesses operate.

● Learned what constitutes an information system, how they are set up, and an analysis of key components in that information system. Explored information systems, hardware components, operating system components, number systems, web programming, and databases. DIABETES CANADA - VOLUNTEER - OFFICE CLERK - Winnipeg, Manitoba - Jun 2 016 - J ul 2 016

● Accounted batch of donations received, and proof counted it with another colleague. Everything was double checked. Inserted in database daily donations received, registering donor and donated amount.

● Analyzed donation records in the database by searching for duplicated records. Compiled, copied, sort, and filed records of office activities, business transactions, and other activities.

● Operate office machines, such as photocopiers and scanners, voice mail systems and personal computers. Computed, recorded, and proofread data and other information, such as records or reports. Maintained and updated inventory, mailing, and database systems, either manually or using a computer in a fast pace.

● Collaborated with the organization of the office space, and prepare 2,500 kits for the donation campaign. WALMART - STOCKROOM ASSOCIATE - W innipeg, Manitoba M ay 2016 - J un 2016 ( Summer job)

● Received merchandise, discarded damaged products, filled shelves by category. Delivered selected items to sales floor.

● Collaborated with the o rganization of stockroom merchandise for more successful inventory counts.

● Provided excellent customer service by answering enquiries and concerns, and assisted with product selections. IT PROFESSIONAL - C uiaba, Brazil S ep 2012 - J ul 2014 ( Moved to Canada) Two years working in the IT Industry, where I gain much more experience with office duties and the following skills:

● Microsoft Visio, Word, Excel and PowerPoint, and also LibreOffice Package (Free software).

● Microsoft Windows XP, 7, 8, 8.1 and 10, also Linux distributions and Mac OS X.

● Assembled, installed and maintained desktop hardware, also laptops, printers and network devices.

● Received and responded phone calls, emails and Skype chats, in a professional manner, work with home office teammates. RELATED EDUCATION

RED RIVER COLLEGE - Diploma of Business Information Technology - Winnipeg, Manitoba D ec 2016 SEBRAE - Short course - Financial Analysis and Planning - Cuiaba, Brazil Jun 2 010

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