Customer Service Manager

Valeriya Vainblat Tel: +1-587-***-**** Edmonton AB D. license class G

********@*****.*** http://www.linkedin.com/in/valeriya-vainblat Married Logistics & Operations coordinator with a B.A. in Economics and Business administration. Goal driven and committed team leader with strong organizational and problem resolution skills. Experienced administrator with the ability to prioritize and multitask while maintaining quality relationships with customers and coworkers. Implementing ERP software and analytical skills to achieve best results for accomplishing daily task as well as engaging with new projects. Skilled user of computer programs like MS office, and ERP software. Posses a technical background, capable of reading electrical and mechanical drawings. Languages: English –native Hebrew- native Russian- native Ukrainian – basic Spanish – basic Professional experience:

Logistics coordinator (2014-2016) at ''Tzivei Ha Keshet LTD"- importer & wholesaler of tools & products for woodwork & construction in Israel.

Reporting directly to the CEO and leading the supply chain team.

Managing warehouse operations and optimizing work load by planning inventory and schedule creation.

Decreasing costs by building efficient delivery routes and outsourcing.

Coordinating & scheduling account managers, transportation solutions and dealing with contractors and vendors.

Obtaining & keeping track of government permits, licenses & certifications for chemical and electrical products.

Customer service & communications including Billing & reporting

Clearing shipments from costumes.

Procurement Inventory planning, PO creation and prices negotiation.

Using ERP Hashavshevet and Aski live software for daily tasks and reporting. NPI - introducing new products to an existing market:

Building and maintaining data bases, creating product profiles, adapting catalogs.

Coordinating and supporting new product presentations & promotion events, client follow-up & support.

Training and supporting the sales team regarding technical and administrative aspects of the new products. Administrator and Bookstore Manager (2011) at "Service & Information Center - Technion Student Union’’- books & course materials retailer and coordinating student activities, accommodating 15000 students in Israel.

Social events arrangement collaboration tickets sales and distribution, transportation solutions.

Administration of student body memberships & benefits programs execution and coordinating tutoring programs.

Managing inventory and registry using NCR software and making bank deposits.

Providing customer service, written and verbal communications.

Dealing with suppliers, contractors and vendors. Shift Manager (2007- 2009) at convenience store branch of “Gal Mazon LTD’’ retail of commodities at the Technion dormitories accommodating 3000 students. Stock level analysis, optimization and control. Executing branch replenishment and creating PO. Customer service and registry operation. Staff management, Scheduling and coordinating shifts. Using NCR Retalix software. Education & independent course work:

2010-2014: B.A. in Economics and Business Administration at Haifa University Israel. WES accredited. 2001-2004: Technological college of IAF in Haifa, Electronics and Electricity technical orientation graduate. 2015: ERP - computer program course "Hashavshevet". 2005: Airplane electrician course stage 09, Israel Air Force. Army service:

2005-2007: Served as F-15 electrician in IAF working according to ISO 9001. In addition, one of unit communication officers, coordinating unit's activity on night shifts.

Recommendations will be provided on demand.

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