Customer Service Administrative Assistant

PO Box ***, Benton, TN ***** 617-***-**** **************@*****.***

Leslie Sampson

Objective

Experienced administrative assistant seeking a position that requires strong skills.

Experience

**/**15-Present Wacker Polysilicon Charleston, TN

Logistics Coordinator

Responsible for managing Wacker’s off-site warehouse in Cleveland, TN;

Completes daily, weekly and monthly reporting, utilizing inventory tracking software which downloaded into SAP;

Project management for various projects at warehouse.

5/2010-3/2015

Senior Whole Health

Cambridge, MA

Administrative Assistant/Provider Relations Coordinator

Assistant to the Director of Provider Relations/Network Development; as well as a department of twenty people;

Coordinated schedules, facilitated travel arrangements, set meetings and ensured the department is maintained;

Assisted the members of the department with various requests and questions, including help with Microsoft Office (Excel, Word);

Organized the department and ensured it was well-supplied;

Registered members of the department for off-site meetings, presentations, classes; as well as processed any professional membership renewals;

Placed food orders for meetings both on and off-site;

Completed several weekly, monthly, quarterly reports (Panel Report, Infrastructure Reports, Monthly Management Fees for Providers, PCP Assessments);

Answered inbound phone calls;

Assisted other departments with inquiries;

Prepared informational packets for providers interested in contracting with SWH;

Designed and updated the Provider Manual;

Proofread departmental documentation, newsletters, website information;

Facilitated the Provider Relations email and e-fax boxes;

Created internal tasks for members of the department for credentialing new providers and updating existing information for contracted providers;

Completed various projects that often required extensive research;

7/2007-2/2010

The New York Times Company

Boston, MA

The Boston Globe Store Administrator

Oversaw customer service and updated product information for the online store;

Completed weekly, monthly and quarterly reports; maintained daily operation of employee store and inventory control;

Assisted Marketing with various Globe events;

Served as assistant to the e-Commerce Manager.

7/ 2004-6/2007

Homesite Insurance

Boston, MA

Customer Service, Policy Processor

Senior-level customer service;

Helped to train new-hires;

Answered in-bound calls in a high-volume call center;

Processed policies and performed simple underwriting duties.

Education

1996-2000

University of Kentucky

Lexington, KY

Bachelor of Arts in English, with emphasis in Creative Writing.

Skills

Proficient in:

Microsoft Office (Word, Excel, PowerPoint, Visio, Publisher); website design that includes HTML, HTML5, CSS and WordPress; Adobe Photoshop; Intellicred; QNXT. Typing: approximately 80 wpm. Published writer; editor; x-storage.

References

References are available on request.

Contact this candidate