Quality Assurance Technical Support

Nimisha Lad

QA Analyst

647-***-****, *************@*****.***

PROFILE

Above 3+ years of experience as QA Analyst.

Extensive experience in reviewing and analyzing Business Requirements and writing detailed Test Plans, Test Cases, and Test Scripts.

Experience in conducting different kinds of tests such as Integration, Regression, Functional, System, Black Box, White Box, UAT.

Working n Agile SDLC enviorement.

Ability to grasp and adapt to new and complex technologies quickly.

Specialized education with a Bachelor of Engineering in Information Technology.

Experience of Mobile testing by using emulator and different devices.

Proven ability to multi-task and effectively work under tight deadlines.

TECHNICAL SKILLS

Business Domain

:

Health Care, Customer Service

Testing Tools

:

REST, SOAP, XML, WSDL, Eclipse IDE

Automation Tool

:

Quick Test Professional (HP QTP), Selenium IDE, Selenium Web driver, SOAP UI

Test Management Tools

JIRA, HP Quality Center (HP ALM)

Programming Language

:

Java, VB Script,C & C++, CSS,HTML

Mobile Tools

:

Manual Testing with Emulators.

Operating Systems

:

Windows 7,10, 2000, XP, Mac

Relational Databases

:

SQL, Oracle, SQL Server, MS-Access

Software Packages

:

Snag IT, MS Office, Adobe PDF and MS Visio

PROFESSIONAL EXPERIENCE

QA Analyst Oct 2015 - Present

BusyQA Inc., Mississauga.

Project: Consent Management Program (Privacy e-Suit)

Quality Assurance Analyst for the Consent Management Program at eHealth. The Consent Management System is a Web service designed to allow Ontarians control and access to their e-health records. As a QA Analyst, my responsibilities are:

Reviewed User Manuals, watched Getting Started videos and read the functional business requirement to get familiar with Privacy eSuite application.

Developed Test Plan that included unit testing, development integration testing, functional integration testing and user acceptance testing.

Created Test cases, automation test script using Selenium Web driver for Privacy eSuite v5.0 and every other new build.

Run regression test on several Privacy e-Suite v5.1builds.

Part of an agile team in a bi-weekly sprint cycle.

Used JIRA to manage defects, tasks and stories assigned for testing.

Part of the team that rolled successfully rolled out Privacy eSuite v5.0 to Sunnybrook Hospital.

Quality Assurance Analyst + Help Desk Support Oct 2013- Sep 2015

Distributel Inc, Canada (Acanac)

Provide Technical support and evaluated calls and ticket to verify Quality for product DSL and Cable Internet, IP TV and VOIP home and business phone service.

Worked as Technical Quality Assurance for software applications for DSL, Cable internet & VOIP applications.

Listened and evaluated customer calls based on the severity of the defects on all products

Logged all defects using Kayako defect management tool by describing the steps to reproduce, attached screenshots or voice recordings of the customer and lastly assign to an Engineer to resolve the issue

Generate and present a weekly Test Report based on a call and ticket Quality evaluation.

Create ticket in Kayako web tool and also work on bell portal to route client issue to right department.

Assisted the engineers with troubleshooting DSL/cable internet issue in timely manner.

Assisted the clients in a professional manner and follow up with defect issues till resolution.

Ran over 120 regression test cases whenever a new version of the product was released

Maintained over 20 automated scripts developed using Selenium Web driver and Java.

Maternity Leave Mar 2012 – Mar 2013

Technical Support Analyst Sep 2009 – Mar 2012

IBM Global Services, Markham.

Software/Hardware Support and Quality assurance for Pfizer product Sherlock, ICUE, web application such as Pfieldnet, GCM, ADAM which allow pharmaceutical representative to manage physician record.

Worked on Quality Evolution for Interaction ticket.

Communicating with end user via phone and e-mail using "Lotus notes"

Assisting client remotely via Windows net-meeting.

Providing support to Pfizer employees for IBM Laptops T42/T400/T61/X200, Medical Application Sherlock, ICUE application, Microsoft Outlook 2003 and Windows XP.

Experience with HP OpenView Service Center to record tickets.

Supporting Pfizer web applications such as GCE, ADAMS and Pfieldnet.

Setup and troubleshoot end users Router, Printer and Scanners.

Escalating complex issues to next level or to the Accenture

Routing Incident to appropriate group and follow up until it resolve.

Used HP Service Center tool to create interaction and incident for escalation in right group.

EDUCATION

Bachelor of Engineering in IT June 2006

Gujarat University, India

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