Quality Control Manager
Resume:
JAMES DUFFY
HAWTHORNE, NJ *****
BURKES MANAGER – January 2010 – present:
Responsible for managing all aspects of the day-to-day maintenance services in a cost effective way, and for ensuring customers receive excellent service. Managing maintenance schedules and budgets.
Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
Complies with federal, state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.
Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols.
Controls inventory levels by conducting physical counts; reconciling with data storage system.
Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.
Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Completes warehouse operational requirements by scheduling and assigning employees; following up on work results.
Maintains warehouse staff by recruiting, selecting, orienting, and training employees.
Maintains warehouse staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
Dispatching supervisor
OSHA accountability/FedEx/UPS knowledge
US CABLE MARCH 1, 2009-December 30,2009
Lead Tech III, OSP, Fleet Manager
Responsibilities: accountability for high speed cable modems; install, repair, balancing sweeping of fiber nodes, install and balance system for two way return for high speed cable modems, extensive knowledge of RF designs and construction management, maintaining fiber node network, network cleaning and working with techs and sub contractors to optimize system; qualified in the usage of testing equipment; head end tech II, troubleshooting, quality control; management of overall project; manage sub contractors regarding schedules, safety costs, and project decisions; warehouse management of supplies, shipping/receiving supplies; maintaining vehicle/van safety and maintenance; keeping accurate vehicle maintenance records; experience in monitoring quality assurance and quality control during planning phase and construction phase of projects; maintaining project compliance to regulations; customer relations; telephone installations; on call tech; dispatch techs to service calls; security officer for US Cable building stock inventory; security supervision/surveillance of premises during off hours; assisting with collections for delinquent accounts.
Personal Quality: Keeping current with continued education regarding telecommunications field; proactive approach to new technology and the ideas of co- workers; employee advocate
ｧ Patrolling the premises and identifying suspicious activity
ｧ Ensuring that the security arrangements: computers, alarm systems and close circuit cameras are functioning properly
ｧ Researching new methods of established security and recommending upgrading of the existing system
ｧ Ensuring that the security arrangements: computers, alarm systems and close circuit cameras are functioning properly
ｧ Researching new methods of established security and recommending upgrading of the existing system
ｧ Interact with staff of all departments with special emphasis on storage areas, other entities
VALLEY OF LODI
OWNER/ MAINTENANCE MANAGER – May 2006 – February 2009
ｧ Awareness of modern maintenance techniques.
ｧ Superb leadership, coaching and mentoring skills.
ｧ Promoting a safety conscious working environment.
ｧ Managing maintenance budgets and controlling costs.
ｧ Knowledge of automotive codes, laws and regulations.
ｧ Ability to influence and negotiate within a customer focused environment
ｧ Control over stock inventory; vendor and customer relations.
Forklift knowledge.
Dispatching work to customer locations
Financial responsibilities
AREAS OF EXPERTISE
Controlling Budgets Root Cause Analysis Troubleshooting issues
RAY’S GENERATOR EXCHANGE FEBRUARY 2003-NOVEMEBER 2008
Owner
Responsibilities: all duties required to maintain a thriving re-manufacture/rebuilding facility for starters, alternators, generators; rebuilding of starters, alternators, ordering of supplies; communicating with supply vendors; maintaining “specialty” items required by clients, maintaining excellent customer relations; maintaining the equipment and machinery in order to perform re-manufacturing; warehouse management consisting of inventory, quality control, new haz/mat regulation for properly maintaining the oil, gas, and other chemicals needed for the cleaning of the machinery; shipping/receiving automotive supplies; financial awareness of business consisting of collections.
AREAS OF EXPERTISE
Controlling Budgets Root Cause Analysis Troubleshooting issues
RCN OF NEW YORK MARCH 2000-FEBRUARY 2003
Outside Plant Manager/Construction Manager/
Hard Plant Manager
Responsibilities: all managerial responsibilities-payroll, employee mediator, employee work schedules; work/spread sheets; employee advocate; accountability for high speed cable modems, computers, cable boxes, fiber optics, etc.; responsible for initial lay out for build outs, new build outs and rebuilds, hard plant and fiber optics; installations; tubing (conduits); PED boxes; back up battery supplies; routine engineering and outside plant work orders, distribution and feeder; maintained obsolete microwave systems; telephone installations ;maintaining quality assurance and quality control during implementation of new projects, construction management; maintaining project compliance to regulation/protocol; maintaining accountability for a fleet of 12 RCN trucks and 3 cars; dispatch tech; warehouse control, troubleshooting when required; coaching and assisting employees regarding job performance as increased productivity will benefit company; job responsibilities of Lead Tech III; and on call supervisor; security officer; assist with collections on delinquent accounts.
Attending classes in order to keep current with continued education for maximum job performance.
RCN OF NEW YORK JUNE 1998-MARCH 2000
Lead Tech III
Responsibilities: primary activation of new cable plant, install, repair, balancing, sweeping of fiber nodes, mini bridgers, line extendors, power supplies, rack system, power inserters, direction couplers, splitters, taps. Install and balance system for two-way return for high-speed cable modems; extensive knowledge of RF designs and construction; maintaining fiber optic network, network cleaning and working with head-end techs to optimize system. Troubleshooting of fiber optic plants and microwave plants. On call tech since arrival at RCN.
Other duties: Quality control and training of sub-contractors, as well as training of Tech I and Tech II employees; qualified in usage of testing equipment; shipping/receiving cable boxes, computer modems. I have a proactive approach to new technology and ideas of co-workers. Keeping current with continued education for maximum job performance.
RCN OF NEW YORK MAY 1996-JUNE 1998
Lead Tech II
Responsibilities: run satellite office and crew, training of employee personnel, issuing work orders to employee personnel, quality control of installations and repair tech work; troubleshooting inventory control cable boxes; telephone installs; warehouse management; security control-seminars taken for certification
Commercial work: surveys, telephone work; plant maintenance/fiber systems, microwave system. Lead Tech II service calls.
Administrative responsibilities: parking ticket control
Miscellaneous: building/activation, quality control of activation with established fiber techs; warehouse & inventory management, haz/mat regulations; experienced security officer for late on call techs- Keeping current with continued education in telecommunications, security protocol.
UNITED STATES AIR FORCE JUNE 1982-1985
RANK: SERGEANT
Responsibilities: Aircraft maintenance, Crew Chief, Jet Engine repair; Mid-shift flight line supervisor; military police personnel; Airframe power plant CERTIFIED
NCO Leadership CERTIFIED
Safety & quality Control CERTIFIED
OTHER ACHIEVEMENTS:
Exploris Automotive Computer Program Certified January 2010
Battery Program Module 2/Carquest sponsor Certificate March 2010
NY Security Seminar, Nanuet, NY Completed May 2011
CISCO CERTIFIED
New Jersey Hazardous Waste Management Seminar CERTICATE 2003
Employee Relations seminar CERTIFIED RCN 2002
Training & Development CERTIFIED RCN 2000
Cable, fiber optic installation CERTIFIED RCN 2000
Training & Development/Defensive Driving CERTIFIED RCN 2000
Automotive training seminar sponsored by US Post Office CERTIFICATE 2009
Automotive customer service relations seminar Date of seminar 5/2010
Automotive Parts/Specialty seminar CERTIFICATE 2012
Automotive inventory specialist training CERTIFICATE 2012
Automotive parts specialist foreign & domestic seminar CERTIFICATE 2010
Computer Seminars/Battery Module 2 CERTIFICATE 2012
General Pathway installation CERTIFIED RCN 2000
Warehouse Organization/management CERTIFIED RCN 1996
Direct TV CERTIFIED TCI 1996
Ladder Safety CERTIFIED TCI 1995
Rutgers College/customer/employee CERTIFICATE TCI 1995
Relations seminar-Labor Relations
Security Seminars Certified TCI 1996
US Air Force college equivalent-Rank: Sergeant
ASCAP Registered Member as Producer & Artist
OTHER SKILLS:
MS Office, Word, Power Point, Excel, Lotus, Microsoft Outlook; Automotive computer programs
Computer maintenance consisting of clean-up hard drives, scan for errors, defrag, recalibrate
References upon request.
Contact this candidate