Customer Service Manager

Michael B. Holley

Orlando, Florida *****

407-***-**** Email: ***********@*****.***

OBJECTIVE:

Highly motivated professional with over Fifteen (15) years’ experience in the Transportation / Logistics Industry. Excellent written and verbal communication skills.

SUMMARY OF QUALIFICATIONS:

Management / Supervisory Experience

Communication Skills

Proficient in Microsoft Office Suites

Leadership and Decision Making Skills

Excellent Customer Service Skills

Team Player

Self-Motivated

High Level of Multi-Tasking Experience

PROFESSIONAL EXPERIENCE:

Managed up to Forty Two (42) Company Class “A” CDL Drivers, as well as five (5) dispatchers and support staff.

Efficiently assigned Dept. Daily Work Schedule, including Routing of trucks via Freight Management System (TMW and XAPTA) enabling on time delivery of a wide variety of perishable food products, in the South East Region of the United States.

Maintained all DOT Safety Programs, in compliance with Federal and State Regulations, which included auditing/inspection of driver logs/trip sheets, Driver Qualification Files, HOS, as well as Random Drug and Alcohol Testing.

Managed Transportation Department Budget of $100,000.00 per week, which included Dept. Payroll, contracts with all vendors supplying leased Tractor, Trailers, Containers, as well as On-Site and Off-Site Fueling.

Maintained a high percentage of Key Performance Indicators on a daily basis.

Work History:

Transportation/Logistics Manager, Taylor Farms Florida, Orlando, FL 2010-2017

Transportation Supervisor, Burris Refrigerated Logistics, Orlando, FL 2001-2010

EDUCATION:

Sullivan County Community College, Loch Sheldrake, NY, Business Administration and Bank Financing

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