Front Desk Receptionist, Customer Service, General Office
Resume:
jomia prewitt
ADMINISTRATION PROFESSIONAL
*************@*****.***
Parma Heights, OH 44130
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PROFESSIONAL SUMMARY
Office Administrative professional with extensive experience in general office, customer service, managing clerical processes, customer relations, retail and office leadership. Quick learner, extremely capable of absorbing new ideas. Highly experienced in general office and administrative activities.
AREAS OF EXPERTISE
Excellent Communication Skills
MS Office Word
MS Office Outlook & Excel
Extensive Data Entry
Filing/Archiving
Excellent Customer Service
Schedule/Appointment Setter
Order Entry/Check Invoices
Calendar Management
Administrative Support
Expert Information Processor
Strong Team Player
General Office Procedures
Strong Interpersonal Skills
Strong Attention to Detail
Excellent Multi-Tasking Skills
Handle All Reception Duties
Strong 10 Key Skills
Great Organization
Adaptability
PROFESSIONAL EXPERENCE
Office Administration
Responsible for providing an efficient and professional administrative and clerical service to colleagues, managers and supervisors to facilitate the efficient operation of the office.
Answering, screening and forwarding any incoming phone calls while providing basic information when needed
Maintains security by following the provided procedures; monitoring logbook, issuing visitor badges
Answered and directed 10+ line inbound phone calls
Managed office supply orders including; Update appointment calendars and schedule meetings/appointments
Wrote correspondences such as memo’s and letters utilizing Microsoft word and outlook
Maintained electronic and paper files through effective data entry and filing systems
Client Account Representative
Implemented the use of MS Excel to review data via charts, pivot tables and graphs.
Direct line of communicate closely via email, phone, fax with vendors, clients, management, and co-workers
Schedule and set appointments for vendors, Prepared daily reports for clients and management
Analyze various reports to identify areas of opportunity and propose solutions to provide improvement and remain compliant
Checked figures, posting and documents to insure mathematical accuracy, proper entry and proper coding
Monitor and report client volume trends, enter orders, check invoices
Head of Rejections Department, customer service
Answer incoming calls and make outbound calls
Address customer service issues in a timely manner
CALL CENTER
Fulfills requests by clarifying desired information, completing transactions and forwarding requests
Contact businesses or private individuals by phone
Describe products and services
Identify and overcome objections or rebuttals
Complete records of telephone interaction, orders and account information
Address customer service issues in a timely manner
EMPLOYMENT HISTORY
Safe Guard Properties Valley View, OH Client Account Representative 2014-2016
Revenue Group Cleveland, OH Call Center Sales Agent 2013-2014
Jobs and Family Services Akron OH Receptionist/Office Assistant 2012-2013
105 Beauty & Fashion Cleveland, OH Receptionist/Supervisor 2010-2012
EDUCATION
High School Diploma Fredrick Douglas Academy Cleveland, OH
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