jomia prewitt

ADMINISTRATION PROFESSIONAL

aczue9@r.postjobfree.com

Parma Heights, OH 44130

330-***-****

P

PROFESSIONAL SUMMARY

Office Administrative professional with extensive experience in general office, customer service, managing clerical processes, customer relations, retail and office leadership. Quick learner, extremely capable of absorbing new ideas. Highly experienced in general office and administrative activities.

AREAS OF EXPERTISE

Excellent Communication Skills

MS Office Word

MS Office Outlook & Excel

Extensive Data Entry

Filing/Archiving

Excellent Customer Service

Schedule/Appointment Setter

Order Entry/Check Invoices

Calendar Management

Administrative Support

Expert Information Processor

Strong Team Player

General Office Procedures

Strong Interpersonal Skills

Strong Attention to Detail

Excellent Multi-Tasking Skills

Handle All Reception Duties

Strong 10 Key Skills

Great Organization

Adaptability

PROFESSIONAL EXPERENCE

Office Administration

Responsible for providing an efficient and professional administrative and clerical service to colleagues, managers and supervisors to facilitate the efficient operation of the office.

Answering, screening and forwarding any incoming phone calls while providing basic information when needed

Maintains security by following the provided procedures; monitoring logbook, issuing visitor badges

Answered and directed 10+ line inbound phone calls

Managed office supply orders including; Update appointment calendars and schedule meetings/appointments

Wrote correspondences such as memo’s and letters utilizing Microsoft word and outlook

Maintained electronic and paper files through effective data entry and filing systems

Client Account Representative

Implemented the use of MS Excel to review data via charts, pivot tables and graphs.

Direct line of communicate closely via email, phone, fax with vendors, clients, management, and co-workers

Schedule and set appointments for vendors, Prepared daily reports for clients and management

Analyze various reports to identify areas of opportunity and propose solutions to provide improvement and remain compliant

Checked figures, posting and documents to insure mathematical accuracy, proper entry and proper coding

Monitor and report client volume trends, enter orders, check invoices

Head of Rejections Department, customer service

Answer incoming calls and make outbound calls

Address customer service issues in a timely manner

CALL CENTER

Fulfills requests by clarifying desired information, completing transactions and forwarding requests

Contact businesses or private individuals by phone

Describe products and services

Identify and overcome objections or rebuttals

Complete records of telephone interaction, orders and account information

Address customer service issues in a timely manner

EMPLOYMENT HISTORY

Safe Guard Properties Valley View, OH Client Account Representative 2014-2016

Revenue Group Cleveland, OH Call Center Sales Agent 2013-2014

Jobs and Family Services Akron OH Receptionist/Office Assistant 2012-2013

105 Beauty & Fashion Cleveland, OH Receptionist/Supervisor 2010-2012

EDUCATION

High School Diploma Fredrick Douglas Academy Cleveland, OH

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