Customer Service Human Resources

SVETLANA GRABARE

***-*** ****** **** ****, Toronto, ON M5J 2N2

647-***-****, ********@*****.***

HIGHLIGHTS OF QUALIFICATIONS

Extensive knowledge of Payroll Legislation and Accounting Standards (IFRS and ASPE)

Solid knowledge of SAP, Powerpay Ceridian, QuickBooks, Sage 50, Profile, HCAI, Bamboo HR

Proficiency in MS Excel (pivot tables, analytical functions) and other MS Office programs

Strong analytical and problem solving skills

Highly organized and able to finish tasks with limited supervision

Capable of working under pressure and able to multi task, cooperative and supportive team player EDUCATION AND CERTIFICATION

Payroll Compliance Practitioner January 2014 – July 2015 Canadian Payroll Association

Accounting and Payroll (Co-op) Diploma September 2013 – October 2015 Seneca College, Toronto, Canada

President’s Honour List Recipient

Upheld a grade point average of 3.9/4.0 throughout program Bachelor in Business Studies September 2005 – June 2009 Riga International School of Economics and Business Administration, Riga, Latvia EMPLOYMENT HISTORY

Junior Accountant April 2015 – Now

Innova Medical, Toronto, ON

Manage business transactions by recording cash, cheques and credit card payments into ERP system

(SAP) on a daily basis in both U.S. and Canadian currency

Prepare assigned monthly reporting package

Identify and research reporting issues and disputes for management review, drive improvement action plan and follow up on the resolution

Prepare and process monthly correcting journal entries and amortization journal entries

Perform daily bank and other G/L account reconciliations

Reconcile and allocate outbound freight charges to appropriate sales and orders transactions

Communicate with different departments to resolve account and payment inquiries

Propose and implement initiatives aimed to improve efficiency and quality of assigned processes.

Match liability accruals to actual records and investigate on variances

Review all invoices for appropriate documentation and approval prior to payment

Prepare and perform weekly cheque runs

Manage customer payments by recording cash, cheques and credit card transactions into system on a daily basis

SVETLANA GRABARE

501-250 Queens Quay West, Toronto, ON M5J 2N2

647-***-****, ********@*****.***

EMPLOYMENT HISTORY, Continued

Tax Preparer Assistant March 2014 – May 2014

James Rayside Professional Corp., Toronto, ON

Processed data in Profile Tax and QuickBooks software and checked for discrepancies

Gathered and sorted income tax receipts (T4, T3, T5, etc.) and tax related documentation

Researched Canadian and US donations’ deductibility for tax purposes

Calculated medical tax credits for T1 personal tax returns

Compiled T1 personal tax return packages

Administrative Assistant /Client Representative September 2010 – December 2012 Nor Med Assessment Services, (MVA Clinic) Toronto, ON

Processed medical documents, created medical claims for insurance companies using HCAI program

Issued invoices to insurances companies on a regular basis

Liaised between patients, insurance companies (e.g. State Farm insurance, RBC Insurance) and lawyers

Scheduled client appointments, tracked doctors’ billing times and maintained a database Consultant, Antiquary Assistant February 2007 – March 2010 Doma Antikvariats, Antique salon, Riga, Latvia

Provided customer support/communicated with clients over the phone, face-to-face and via e-mail

Developed and implemented customer satisfaction surveys to improve customer service

Provided information to customers, prepared background information on antique items VOLUNTEER EXPERIENCE

General Support Volunteer April 2014 – September 2014 Toronto Wildlife Center, Toronto, ON

Helped to maintain the cleanliness of the wildlife facility

Ensured that appropriate caging and supplies were ready for incoming wild patients ASSOCIATION

Member, The Canadian Payroll Association From July 2015

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