Post Job Free

Resume

Sign in

Customer Service Manager

Location:
United Arab Emirates
Posted:
April 17, 2017

Contact this candidate

Resume:

MOHAMMAD IBRAHIM

Member: American Pharmacist Association group

Abu Dhabi, UAE

Mobile: +971-*********,+971-0553940790

aczudq@r.postjobfree.com

Skype: mohammad_ibrahim_dar

DHA, MOH, HAAD Licensed

Fluent in Arabic and English.

PROFESSIONAL OBJECTIVE:

As a “Pharmacy Manager” in a healthcare facility.

SKILL SET

A highly successful Pharmacy Manager.

Eleven years experience in Pharmacy Service Management,Inventory Control and loss prevention.

Thorough knowledge of Regulatory affairs and JCIA Standards.

Error reporting,Pateient safety and Medication Management use.

Experienced in handling Narcotic and Controlled Drugs,

Pharmacy insurance claiming,Claim Settlements.

Six years of hardcore experience in Procurement

Team Management, Staff training and development.

Well versed with Pharmacy IT Module and Microsoft Ofiice Suite.

Have excellent interpersonal,persuasion,influencing,negotiating and Multi Tasking skills.

Result Oriented and a team Leader.

WORK HISTORY

12.2016 –Present ALBUROOJ MEDICAL CENTRE, ABU DHABI, UAE

PHARMACY IN-CHARGE

My Responsibilities include:

Over all Pharmacy Management

Procurement & Inventory Control and supplier management

Managing Day to Day Pharmacy Activities and delegating responsibilities.

Staff Management and ensuring enough staff is available in the Pharmacy all the time.

Managing Narcotics and Control Medications and ensure adequate records are maintained as per HAAD regulations.

Coordinating with doctors and othe medical staff involved in Medicine prescribing and use to ensure patient safety,satisfaction in line with the company policies.

Daily Routine checks, floor checks. Checking various Checklists/reports on Medicine consumption, Storage, Expiry-Near expiry, Nonmoving, slow moving item reports.

Coordinating with insurance companies and claim settlements.

Monthly internal Audit check of the Pharmacy making sure that HAAD regulations are strictly implemented and followed in the Pharmacy department.

Updating the Management about all matters of the Pharmacy functioning.

07. 2015 – 10.2016 FAJR AL WARQAA PHARMACY

Pharmacy Manager

Managed the operation of the pharmacy

Managed purchasing and coordinated with the suppliers and the pharmaceutical companies.

Inventory Management, Random Inventory checks, expiry management and Loss prevention.

Delegated responsibilities.

Lead the staff to achieve the company target and manage employees.

Monitored Staff at point of Sale.

Coordinated with the higher ups to ensure that company policies are implemented in Pharmacy and convey the updates about the Pharmacy function.

09. 1999 – 11. 2010 DR.SULAIMAN AL HABIB MEDICAL GROUP,

SAUDI ARABIA

PHARMACY SUPERVISOR-October-2006 to Nov.-2010

Procurement Incharge-Jan-2000 to October-2006

Supervised pharmacy department and delivered the best performance with consistent growth.

Managed inventory, maitained stock levels at optimum according to the set company procedures.

Monthly reviewed expiry/near exipry report,very/fast moving, slow moving items report in order to plan possible remedial course of action

Proven track record of successful inventory management and Loss prevention Purchasing of Medicines and Non medcine items.

Managed a large team of multinational professional staff and achieved targets, developed an efficient team.

Ensured MOH regulation are implemented and followed in the Pharmacy Department.

Acquainted with JCIA standards

Ensured highest level of Medication safety standards in the department to prevent wrong dispensing and allow safe storage of Medication.

Worked with Hospital IT team to streamline the Pharmacy ERP system to enhance efficiency,reducing dispensing errors,Error reporting,patient counselling and drug usage history for future reference etc.

Monitored staff at POS and made sure that they adhere to policy and procedures of sound work practice and customer satisfaction.

Enhanced the customer experience by leading team in providing strong customer service performance.

.

01.2011 – 04.2015 UNITED PHARMACY (Polyclinic), INDIA.

Pharmacy Manager

A medium sized Clinic that I managed since time of its inception. It caters exclusively for patients who aspire for personalized care in their treatment. This Polyclinic has provides consultation for General Medicine, ENT, Obs/Gyne, Ophthalmology,Orthopedics

Developed and implemented plans that exceeded expectations in revenue retention/growth, account profitability, and customer satisfaction

Developed and maintained close relationships within the interdisciplinary team in order to affectively meet Clinic and pharmacy goals and initiatives

Remained current with laws governing pharmacy and ensured policies, standards, and practice within the designated clinical divisions are in compliance and consistent with the goals of the organization

Interacted with all levels of the clinic organization in the effort to enhance the operations

Worked within the confines of budget and staffing constraints by identifying and analyzing trends as well providing employees the skills and opportunity to enhance their knowledge and facilitate new methods to enhance their professional growth.

01.1997-09.1999 Pharmacist, ALEman Pharmacy, KSA.

09.1995-12.1996 Pharmacist, Yashoda Hospital, India

07.1994-08.1995 Pharmacist, Al Hikma Pharmacy, KSA.

EDUCATION

03.1989 – 12.1992 BACHELOR OF PHARMACY

KASHMIR UNIVERSITY, INDIA

03.2008 – 04.2010 MBA, MARKETING

SIKKIM MANIPAL UNIVERSITY, INDIA

PERSONAL INFORMATION

Marital status: Married Dependents: 4

Passport no: F6588401 Validity- Nov-2017

Permanent Address: Syed Abad Colony, Budgam, J&K, India

Mobile number (India): 009***********



Contact this candidate