General Clerk

Danette Grace

**************@*****.***

Phone Number: 302-***-****

Administration Assistant

** *****’ experience in customer service, administrative.

Willing to take on additional responsibilities and challenges

Displays excellent time management with high attention to detail

Works effectively as a team member

Administrative Support/Office Manager/Clerical with 38 years’ experience in a medical office

Acts as liaison between patient, family and physician

Maintain patient confidentiality in accordance with HIPPA regulations

Strong attention to detail, customer service and listening skills; highly motivated, creative and flexible

Possess effective planning, organizational, communication, presentation and interpersonal skills

Professional known for making managerial decisions, using discretion and processing highly confidential information

Work Experience

General Clerk

Highmark Bcbsd Inc

Wilmington, DE

November 1976-September 2015

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers

Answer telephones, direct calls, and take messages

Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer

Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints

Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail

Compile, copy, sort, and file records of office activities, business transactions, and other activities

Review files, records, and other documents to obtain information to respond to requests

Deliver messages and run errands

Inventory and order materials, supplies, and services

Train other staff members to perform work activities, such as using computer applications

Making Decisions and Solving Problems

Resolving Conflicts and Negotiating with Others

Experience with: 10-key calculators, Data input scanners, Desktop computers, Photocopiers, Scanners

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