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Manager Customer Service

Location:
Orlando, FL, 32825
Posted:
April 17, 2017

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Resume:

Alfredo L. Bonet

407-***-****

aczucr@r.postjobfree.com

***** ***** ****** **

Orlando, FL 32825

Performance Food Group Orlando, FL 2015- present

Warehouse operations/Facilities manager/HAACP and Audit readiness coordinator

Liaison between procurement, receiving and 3rd party inbound unloading department to ensure timely replenishments to support the order fill process.

Responsible for HAACP compliance by inbound and outbound process. Oversee product repack to ensure that it meets quality control standards.

Responsible for ensuring 100% export product order fill.

Responsible for Operating Company sanitation department and weekly building inspection.

Responsible to ensure productivity from receivers, put away and replenishment associates.

Responsible for the safety of all associates by introducing up to date training and encouraging safe behaviors and approach to tasks

Coordination for scheduled and unscheduled maintenance on material handling equipment, refrigeration and building facilities. Perform light repairs on facility

Maintain communication with the sales department to maintain customer satisfaction and insure proper levels of service.

Bimbo Bakeries USA Atlanta, GA, 2010 -2014

Distribution, Warehouse Manager

Supervised a workforce of 35 warehouse associates and 40 drivers.

Coordination of warehousing and distribution to a 5-state region (Georgia, Alabama, Tennessee, Kentucky. Mississippi and the Florida Panhandle).

Delivered 2.4 MM in cost savings initiatives.

Optimized transportation cube utilization and reduced carbon foot print.

Coordinated import product distribution to the west-south east business unit. 300,000 units weekly.

Responsible for regions product accountability, received products from 15 different production points daily to be distributed to 82 sales depots throughout the southeast daily.

Managed 500,000 units’ inventory of sweet baked goods ensuring FIFO is adhered to.

Safety manager for the region, with an operation of a thousand days without accidents.

Coordinate distribution of production tools and assets for 9 bakeries.

Maintain communication with customers throughout the southeast region to maintain customer satisfaction and insure proper levels of service.

ABM Industries- Mid Gulf Bakery Orlando, FL 2006 - 2010

Project Manager

Plan, develop and managed 3rs party logistic team

Managed general labor associates in the production and shipping departments (14 associates and 1 supervisor).

Implemented IPM program in the shipping department, which resulted on shipping accuracy improvement from 46% to 99.8% in a six-month period and head count reduction to 38 associates.

Spearheaded optimization of trailer cube utilization.

Created Mid Gulf's trailer Cube schedule for Holidays and product promotions and submitted to Bimbo logistic department for approval.

Coordinate delivery of ingredients packaging and finished product to 3 distribution centers.

Established plant specific training program successfully achieving less than 8% personnel turnover.

Instrumental in the preparation of training for ABM to meet BRC, AIB, and employee's position achieving a 925 on the last bakery unannounced AIB inspection and 3 minor discrepancies on the BRC audit.

Assisted on developing the Safety Rules and procedures team at the bakery and held the team's training monthly meetings.

Established a customer service survey receiving scores of 4 on a 5-point scale.

Country Fresh Cuts, Inc. Orlando, FL 2005 - 2006

Operations Manager

Monitored inventory control by planning and managing the flow of the shipments, to maintain and expand business while targeting local, national and international contacts and business

Managed the Transportation, Procurement, Production and Shipping Department.

Work force consisted of 5 supervisors, 274 associates, including 6 local drivers and their Florida, Georgia and Alabama routes, and schedule backhauls of raw ingredients from California, Texas, Washington state and New York.

Liaison with broker firms for release of import shipments from Canada, Mexico, Chile and Central America.

Responsible for inventory control, and processing plant budget.

EDUCATION / CERTIFICATIONS

Diploma, Trina Padilla de Sanz, Rio Piedras, Puerto Rico

TECHNOLOGY PROFICIENCIES

Proficient in A/S 400, TTS, OASIS, PROMPT, PC Data, MS Office (Word, Excel, and PowerPoint), APT



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