Customer Service Microsoft Office
Resume:
STEPHEN J. BUSH
Englewood, Ohio *5322
Home: 937-***-**** Email: *******@*****.*** Cell: 937-***-****
SUMMARY
Experience gained in Private Industry in the areas of customer support, maintenance of systems, healthcare, quality assurance/quality control and work documentation. Support both internal and external customers, meeting stringent deadlines consistently. Skilled in coordination of activities, training, installation and customer service. Excellent at problem solving and communications, both oral and written. Skills include:
Windows 7,8,10
Microsoft Office
Service Now
Facets
Streamline
Billing
Healthcare
Microsoft Excel
Data Entry
PROFESSIONAL EXPERIENCE
CARESOURCE (Dayton, OH) (Temp) 10/3/2016 – 3/1/2017
Associate Enrollment Analyst
Responsible for the maintenance of membership records Review membership records, respond to work queues, communicate new membership to appropriate parties.
Review files, interpret the data and enter members into eligibility systems.
Completion of appropriate notifications of eligibility to internal and external customers.
Access state and government systems to review eligibility status.
Inbound phone coverage to answer inquiries from both internal and external customers.
CONTRACTOR (Dayton, OH) 4/28/2014 – 9/2/2016
Provide training on Microsoft Applications.
Project Management.
Respond to customer phone calls or emails regarding any technical questions.
Consult with customers to evaluate needs and determine best options.
PREMIER HEALTH PARTNERS (Dayton, OH) 6/27/2011 – 04/25/2014
Field Support Specialist
Provide onsite computer hardware/software support for all hospitals within the Premier Health Partners Network.
Performs fingerprint enrollment and assigns RSA fobs for secure access to Premier Health Partners (PHP) network.
Responds to Computer Operations Action Requests (COARs), processes Run Sheets, enforces Computer Room Security policy, configures and distributes pagers.
Researches and recommends more innovative methods to better serve the customer as appropriate.
Participates as a member of project teams, expanding into other roles and acquiring skills outside of current assignments.
PATTERSON KENNEDY ELEMENTARY (Dayton, OH) 6/22/2009 – 6/17/2011
Contractor
Assist the teaching staff in undertaking teaching activities for students.
Maintain healthy communication between the staff and student members.
Provides technical assistance to the teaching staff by setting up equipment, monitoring its use and helping the students understand better with the use of technology.
Cater to student needs and issues to help them adjust better to the classroom environment.
Instruct students on the basic usage of educational software programs.
WORKFLOWONE (Dayton, OH) 11/19/2007 – 6/1/2009 Customer Advocate
Customer Facing Services department. My accounts were Associated Press, American Cancer Society, Crohns & Colitis Foundation of America, and USTA.
Responsible for providing training and support on AS400 for my clients. This consisted of creating custom reports, new item setups, inventory analysis, price changes, and order entry.
Liaison between Sales and multiple internal departments, including IT, Billing, Development, Implementation, and various service groups.
Build strategic relationships with individuals from first line technicians through top level executives.
Direct the work of employees to develop and implement for risk containment and issue resolution.
Ultimately responsible for the customer base accounting of $2.88 million of revenue.
SIEMENS IT SOLUTIONS & SERVICES, INC (Mason, OH) 10/2/2006 – 11/9/2007
Help Desk
Setting up Microsoft Email accounts for new users.
Troubleshooting Cisco VPN connectivity issues for corporate remote users.
Provide IBM & Dell Laptop support.
Epson CX3200, Lexmark 1270 & X83, and HP1315 Printer support.
Administer Active Directory service for deployment, security, and management, reset passwords.
Add users to groups, and shared directories.
EDUCATION
Sinclair College, Business Administration
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