Javier Ricardo Ramirez

**** ******* **** **. ***. # A, SACRAMENTO, CA. 95823

PHONE 650-***-**** • E-MAIL aczu93@r.postjobfree.com

QUALIFICATIONS:

Over 10 years of experience as Retail Optician and Customer Service

Possess over 8 years with strong background experience as Spanish Medical Interpreter and Translator, including communication in Medical Terminology

Electronic medical insurance verification record experience

Optical measurements for single, bifocal, and progressive lenses.

Experience as Optical Lab Technician and Ophthalmic Technician to pre-test patients using tonometry to measure pressure of eye and conduct automated visual field screening tests

Competent and reliable professional with a proven record of success in assuming increasing levels of responsibility

Motivated and self-directed team player and leader to build a rapport with clients and patients

EDUCATION:

National Career Education- Rancho Cordova, CA. November 2004-March 2005

Diploma in Optometric/Optical Assistant

Graduated May 2005

Cañada College – Redwood City, CA August 2012 – May 2014

Major: Biology

Cosumnes River College-Sacramento, CA.

August 2001-May 2004

Major: Medical Assistant/Chemistry Associates of Science

COMPUTER SKILLS/LICENSE:

Microsoft Office: (Excel, Word, Access, PowerPoint, Email, Internet

Medical Programs: Eye Med and VSP

CalHEERS: Covered California program for case notes and enrollment in California Health Benefit Exchange

Life, Health, Accident CA Insurance Agent: California Department of Insurance CA. License #0K46996

LANGUAGES: Speak, read and write fluently in both Spanish and English

PROFESSIONAL EXPERIENCE:

Customer Service Representative, Apple One/Maximus, Roseville, CA. 03/2016-07/2016

Enrollment for Medi-Cal Beneficiaries into Department of Health Care Services

Directing the Medi-Cal Beneficiaries to correct department and provider

Answering questions for Beneficiaries on Medi-Cal status, following HIPPA regulations

Service Customer, Faneuil, Inc., Rancho Cordova, CA 01/2015-06/2015

Enrollment for consumers in Call Center for Covered California Health Benefit Exchange

Answering customer questions on enrollment process and insurance plan with carrier

Maintained and filed confidential client paperwork for eligibility for insurance

Track request, analyze and reconcile client’s case

Track personnel action requests to ensure timely processing.

Spanish Medical Interpreter, World Services, Atlanta, GA 04/2013-Present

Translating and filling out patients documents

Interpreting from Spanish to English and vice versa to practitioner and patient

Accurately interpret and translate Medical Terminology in Spanish and English

Translating and interpreting physician’s instruction accurately to patient

Retail Optical Sales, Savadah Adamich Opticians, Redwood City, CA 09/2013-02/ 2014

Customer Service and Optical Sales

Frame Selection, Medical Insurance verification

Providing accurate and precise measurements on patients from prescription glasses or contact lenses

Ordering prescription lenses and frames

Repairing and adjusting frames for patients

Cleaned and maintained a professional work environment for the establishment in accordance with company procedures.

Optical Lab Technician, Katz and Klein Inc., Sacramento, CA 11/ 2010-08/ 2011

Checking prescription lenses for any defects, scratches or prescription balance

Lay-out, Blocking, and measurements for prescription lenses

Grinding, Beveling, and Cutting prescription lenses with accurate measurements from patient’s frames

Mounting lenses to frames quickly and accurate

Final Inspection on complete frames with lensometer

Optical Assistant, Dr. Kim Cooper Ophthalmologist, Burlingame, CA 05/2007-11/ 2007

Optical Sales

Checking on accurate frames with lensometer from patient’s prescription

Notifying patients on complete prescription glasses or contact lenses

Contact lens training

Medical Insurance Verification

Responsible for answering phones

Inventory Specialist, Wal-Mart, MountainView, CA 03/ 2006-05/2007

Customer Service, Sales, inventory Count, and stocking merchandises

Strict adherence to exceptional customer service and development of outstanding relationships with customers, both frequent and new.

Security Check on customer’s items and helping out on carry outs

Obtained, Evaluated, and analyzed daily reports for merchandises being delivered

Unloading merchandise freight from truck

Optical Lab Tech Eye Optics Optometry, Elk Grove, CA 04/2005- 12/ 2005

Opticalsales and Optical lab technician

Cutting prescription lenses, tracing frames for accurate prescription measurements

Tinting lenses, dispensing frames, frames selection, contact lens training for patients

Inventory count, ordering on frames and lenses

Checking on correct prescription balance

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