Sales Customer Service

DAVID STEEN

**** ** ***** ****, ******, OR ***** / Mobile 503-***-****

*****.*******@*****.***

OBJECTIVE

A professional, career position allowing for the application of proven consultative sales processes, excellent customer service, communications and project management skills.

PROFILE

Strong sales orientated professional in the design and construction industry with more than 25 years of experience with diverse corporations. Excellent client relationships management, customer satisfaction and retention.

Core Qualifications

Sales Process Presentations Design/Construction Process and Product Expertise B2B Sales

Product Education/AIA CEU Project Oversight/Proposals Installations

Account Management/Estimating/Contracts Market Visibility LEED AP Road Warrior

PROFESSIONAL EXPERIENCE

Consultative Sales

Identify and create target market segments and verticals for brand/product introduction and education with design professionals and general contractors

Identify and target project specific opportunities

Develop and implement strategic marketing plan for national, regional, and local opportunities

Manage and expand existing accounts, and continuously development new accounts for project specific specifications and repeat specifications for future projects

Excellent customer service at all levels with clients and within house

Communications/Marketing/Reporting

Design and deliver presentations to target audiences

Organize/participate in local, regional, and national trade show events

Join and attend industry associations (AIA, CSI, USGBC…)

Develop and maintain client and project tracking systems

Management of inside/outside sales staff and product rep organizations

Territory Management/Travel

Successful interaction with all levels of existing and potential customers on a face to face basis

Road Warrior – up to 75% travel within established budgets

Product Knowledge/Detail Mastery

Rapidly learn and own all details and value added attributes of the product line

Develop a passion for the product line that is conveyed through all levels of the sales process

Become a recognized industry expert to the market place, the go to source for product information and application

Successes

National Accounts

Achieved product specification and installation in a wide range of national project types

Interviewing and management of independent and outside sales representatives

LEED AP

DAVID STEEN – page 2

MOSAIC and MONDELEZ – Oregon

Marketing and Merchandising

MONTAINER HOMES – Oregon

Installation Coordinator of re-purposed shipping containers as dwelling units

MERMET USA – Cowpens, South Carolina

Corporate Trainer – Commercial Business Manager

Manufacturer of High Performance Solar Shade Fabrics

Provide AIA, USGBC & IDCEC CEU Presentations architects/designers/contractors

Create and deliver general knowledge product presentations to diverse audiences

Participate in regional and national trade shows as assigned

Retain existing accounts

Identify and acquire new account opportunities

THE WESTERN GROUP – Portland, Oregon

National Sales Manager – Architectural Markets / Marketing and Sales across North America

Manufacturer of wire mesh/welded wire/perforated plate products

Perform project specific sales calls to architects and general contractors

Create and deliver general knowledge product presentations to design firms

Assist in the consultative design process and specification development

Participate in local, regional and national design/construction conventions/shows

ECOWALL INTEGRATED BUILDING SYSTEMS – WEST, Las Vegas, Nevada

Sales Manager, Premier distributor of the Ecolite wall panel system in North America.

AIA Presentations to design and construction firms for projects and general information

Material take-offs/estimating to prepare and deliver formal bids and value engineering

COSENTINO N.A., Stafford, Texas, Commercial Business Manager – West

Largest manufacturer of engineered quartz surfacing in the world.

Research and identify potential projects/specifications to sell

Conduct AIA CEU presentations across the country

Participate in local, regional and national trade shows and industry events

AVONITE/ARISTECH ACRYLICS LLC, Florence, Kentucky, Commercial Business Manager

Largest manufacturer of acrylic sheet goods in the world.

ACORN STRUCTURES, INC., Acton, Massachusetts, Regional Sales Representative

Designer and manufacturer of high-end residential and specialty structures.

EDUCATION & AFFILLATIONS

Bachelor of Landscape Architecture / Bachelor of Environmental Design (Architectural Planning)

University of Minnesota – Institute of Technology, Minneapolis, Minnesota

AIA & CSI – Various chapters

LEED AP - USGBC

3611 NE Johns Loop, Neotsu, OR 97364/ Mobile 503-***-**** / *****.*******@*****.***

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