Manager Support
Resume:
SUMMARY
Teri Schultz has over ** years experience as an IT Professional. She has worked in a variety of IT roles. This includes team leadership, data analytics (data mining and reporting); Wiki document creation; researching and implementing upgrades to IT infrastructure; mentoring, training and technical assistance; gathering of business requirements; user acceptance testing; network administration; website development and maintenance, creation and execution of service tickets, creation and maintenance of monitoring scrips, top tier application support, and achievement of 6 Sigma green belt.
TECHNICAL SKILLS
Software
SharePoint, Wiki, Microsoft Office Suite (97 – 2013), Microsoft Project, Lotus Notes, Service ware, Qws3270, Citrix, Norton, Veritas Backup Exec, Outside View, SAP, Remedy, Avaya, SYSPRO, AutoVue, AutoDesk, Crystal Reports, AS400, DigiPath, PhotoShop, Software 995, PDF Edit, InfoView, Cepto, NACCCRRAWARE, RMDS (IBM-OS), ESP, Netview, TSO12 & 21, Troux, eGain, LivePerson, Virtual Hold Technology, HP Service Manager, BSM, VueGen, MModal
Languages
Visual Basic
JCL
C+
J+
HTML
SQL
Databases Create and maintain Access and DB2 databases
Industries Insurance – Claims; Agricultural Corporation Distribution and Manufacturing IT Support
Methodology 6 Sigma
Hardware
Diagnose Hardware conflicts
Repair or Replace offending part
Find and Change Setup errors
Complete installation of all hardware components for fully operational workstations according to customer/client needs
Operating Systems
Windows Administrator (NT, 95, 98, 2000, Millennium, XP, Vista, 7, Server 2000, Server 2012, Small Business Server)
IMS
PROFESSIONAL EXPERIENCE
Client: Carle Foundation Hospital, Champaign Illinois
LRS Springfield, IL
October 2017- Present
Team Lead PCApps
Lead a team of 7 Software Engineers supporting 300+ applications
Monitor all phases of IT projects
Assist team with analysis tasks to evaluate, implement and support both operational and clinical
client/server applications
Monitor and assist with helpdesk tickets
Scheduling and training of users of new software
Client: State Farm, Bloomington Illinois
TEK Systems Bloomington, IL
October 2012- May 2016
Technical Analyst 3
Application support lead for LivePerson chat implementation and transition
End line application support for product defect/enhancement with vendor LivePerson
End line application support for product defect/enhancement with vendor eGain
Application owner for eGain chat, click to call back and knowledge
Server administration; base server and application support.
Service lead for multiple projects
Security screening for Canada specific compliance items
SharePoint administrator; maintain multiple SharePoint sites
Maintain entries for supported software in multiple databases
Maintain documentation of supported software
Create, update and close service tickets
Creation and maintenance of monitoring scripts
INCCRRA Bloomington, IL
March 2009- September 2012
Data / Technical Analyst
Software administrator for in-house customer relationship management software.
Mentor for new and existing users.
Develop quality assurance in support of data integrity.
Design reports using Crystal Syntax and Basic Syntax for data mining and quality assurance.
Identify metadata for Crystal Syntax and Basic Syntax queries.
Serve as statewide data mentor for INCCRRA - curriculum development, scheduling and facilitating sessions.
Coordinate communication efforts between internal teams and external teams.
Designated lead for gathering business requirements for system enhancements.
Research and development of best practices for Quality Counts grants, with emphasis on metadata identification, process flows, and business process development.
Develop and maintain data guidance (procedure) documents.
Develop and maintain action plans for development of data guidance (guidance) documents.
Develop PowerPoint presentations.
Employee of the Quarter award recipient – 3rd Qtr 2011.
Active participant on employee morale and recognition committees.
Tupperware Brands Fisher, IL
July 2007-June 2010
Independent Manager
Identified metadata and developed ACCESS database for customer support, identifying vendor purchases, acquisitions and expenditures.
Manager directly responsible for the oversight of an independent consultant team; website development and maintenance; and creation and maintenance of customer database.
Successfully directed, recruited and trained new consultants and effectively coordinated and responded to weekly training calls.
Conducted in-home product demonstrations.
Design & Manufacturing, Inc. Fisher, IL
April 2006-January 2008
Information Technology Manager
IT Manager directly responsible monitoring and maintenance of the network – servers, routers, workstations, printers, phones, Firewall, fax, UPS and FedEx machines.
Identified resource requirements for software and hardware; research and purchase of best product; and management of products – resulting in $3,000 under budget expenditures.
Established best practices and networked computer upgrades, including XP upgrade and network integration.
Created and maintained IT policies and ACCESS databases.
Maintained website, including uploading guidance blueprints, business workflows and instructions.
Ensured efficacy of back up and restore servers; repaired and/or replaced defective equipment and provided desktop support for front office, shipping and production.
Troubleshoot and resolution for personnel desktop hardware, operating systems, printers, end-user software and network connectivity issues.
Troubleshoot and resolution of CNC software and application issues.
Client: Caterpillar, Peoria, IL
Advanced Technology Services, Inc.
December 2004-April 2006
IT On-site Support - Contractor
Database Administrator for Caterpillar proprietary database OTIS.
Coordinated with Caterpillar and other venders to escalate and resolve hardware and software issues.
Identified and procured IT vendors in support of Caterpillar systems.
Performed daily user administration and network/server backups.
Provided 24-7 on-call support; desktop support for office staff; production floor and production print shop.
Supported mainframe printer.
Facilitated conversion from Xerox to OCE (commercial) printer – the future direction of print 6 sigma project.
Troubleshoot and resolution of desktop hardware, operating systems, printers, end-user software and network connectivity.
6 Sigma Green Belt
Researched methods and hardware to be used for the secure file transfer 6 sigma project.
Implemented secure file transfer for 6 sigma project.
Supported mainframe printing capability.
PC coordination and upgrade of hardware and software to current versions.
Client: John Deere, Parts and Distribution Center
Volt Services Davenport, Iowa
December 2003-December 2004
Information and Technology Associate
Daily User Administrator, network/server backups; daily use and support of host and mainframe (RMDS, IMS, ESP, Netview, and TSO12 & 21).
Provided desktop support for office staff, depot, depot IT and warehouse employees.
Troubleshoot and resolution of IMS, warehouse software and applications, desktop hardware, operating systems, printers, end-user software and network connectivity.
Weekend and Holiday on-call support.
Documentation of procedures and solutions.
Support TANDEM, AS400 HOST (IBM Mainframe), and BARR System.
Bituminous Insurance Rock Island, IL
June 2001-December 2003
Input/ Output Control
Balanced daily/monthly/quarterly/annual control total, specific to claims reports.
Payroll and distribution of daily reports from the mainframe.
Monitor status of in-progress programming tasks and back-up tape library.
Balance and monitoring of weekly claim update; create and maintain daily business spreadsheets.
Document all department procedures for disaster recovery.
CERTIFICATIONS AND TRAINING
6 Sigma Green Belt
Crystal 11- Level 2 (2010)
Microsoft Office Suite (2010)
Window 7 (2010)
EDUCATION
Kaplan College, Davenport, Iowa
Associate of Applied Science Degree - 2001
Computer Information Systems with Emphasis in
Network Administration and Programming
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