Business Analyst
Resume:
Phani
*****.******************@*****.***
Professional Summary:
●A highly motivated Professional with around 8+ years of experience with expertise at Business Analysis, Quality Assurance and project management, project discipline for Client/Server, GUI, and Web-based applications in various Industries.
●Strong knowledge of Software Development Life Cycle (SDLC), involved in all phases from Inception to the transition stage and also strong Data Analytical Skills
●Experience in Business needs expert in independent understanding, documenting, problem solving, Scope Management, Configuration Management, Change Management, Release Management, agile, Visio, SCRUM, tracking the business needs, and training the end user throughout the System Development Life Cycle (SDLC)
●In depth Understanding of Agile and Scrum – iterative and incremental development, and OOAD (Object Oriented Analysis and Design).
●Good experience with healthcare and retail domains.
●Experience in Requirement Gathering through user and customer interviews, workshops and existing systems documentation and procedures.
●Experience in conducting Joint Application Development (JAD) and Brown Paper session sessions for requirements gathering, analysis and design.
●Good experience in e-commerce platforms.
●Use Cases, Activity Charts, Sequence diagrams, Data Flow Diagrams and ER Diagrams using Rational Rose and MS-Visio thus defining the Business Process Model and preparing complex functional requirement documents.
●Capable in prototyping documents, models and attributes for consistency, completeness and risk minimization
●Defects tracking, prioritize outstanding defects in reporting system, coordinate between development team and QA/the management team to resolve any conflicts/defects in terms of requirements
●Proven track record of working on a variety of enterprise applications and problems with deep understanding of SCRUM, Agile, iteration and waterfall methodologies.
●Expert in eliciting requirements, processing reports and creating work flows.
●Good knowledge of Business Process Modeling and Business Process Re- Engineering.
●Expert in Eliciting information thru JAD sessions, conducting GAP analysis, SWOT analysis, Cost benefit analysis, and ROI analysis
●Excellent communication, Analyticaland presentation skills. Good experience working with business users as well as with executives
●Self-starter and capable to work both as part of team as well as independently to achieve project quality with executive
●Having strong management, administration, problem solving and decision making ability.
Professional Experience:
Client: Bed Bath and Beyond, Union, NJ February 2015-Present
Role: Data/Business Analyst
Responsibilities:
A highly skilled and motivated professional with around 8 Years of IT Expertise in Business Analyst, Quality Assurance, and Project Management for client/server, GUI and web based applications, across Retail, Gaming, and Healthcare sectors.
Strong analytical skills with the ability to transform business user needs to functional/ technical
Requirements.
Strong experience working in Software Development Life Cycle (SDLC), involved in all phases from inception to transition stage.
Experience in obtaining requirements from business users and subject matter experts, reviewing
business priorities, and/or analyzing options and risks.
Complete understanding of BA methodologies, Agile and Scrum – iterative and incremental development, and OOAD (Object Oriented Analysis and Design)
Well versed in creating integrated systems, based upon the requirements, to perform various tasks.
Ability to interface directly with Senior Business Stakeholders and LOB users.
Felicitated discussions and hands on experience with planning, systems implementation, involving the Infrastructure and Hardware Management.
Configuration of Repositories for the ATG Commerce application server
Well versed understanding of Infrastructure, Networking concepts, and Cloud Computing technologies.
Experience in participating and following up on JRD and JAD sessions.
Documented the FRDs and BRDs for Ecommerce project using Rational Requisite Pro.
Conducted JAD sessions with AF Direct Team and e-Commerce solution experts to ensure that the application provided a holistic view of the customer, enabling them to support all buying, ordering and service requests across all major channels
Extracted the business requirements from the stakeholders keeping in mind their need for the application for e-Commerce and documented them using Rational ReqPro
Responsible for support of CMS and ATG development for E-commerce portion of corporate website.
Design documents- Business Requirements Documents (BRDs), Functional Requirements
Documents (FRDs), across different project deliverables conducted ad-hoc reports and analysis to assist VP of Marketing in determining future catalog and e-commerce strategies.
Ability to work with cross-functional teams and interact effectively with multiple levels of
Management.
Ability to execute against tight deadlines, work with minimum supervision, flexible, organize
and prioritize work.
Expert ability to manage multiple tasks, changing priorities and circumstances.
Ability to score large amounts of vital information and a curiosity to ask the exact questions to
Render the best out of the business needs.
Used Microsoft office Suite broadly which incorporates MS Word, MS Excel, MS Power Point
and MS Visio for generating project documents and other analytical reports.
Have a good expertise in Eliciting information thru JAD sessions, conducting GAP analysis, SWOT analysis, Cost benefit analysis, and ROI analysis
Proficient in Communication, Analytical and presentation skills. Good experience working with business users and other stakeholders.
●Extensively used Microsoft office suite of products for documentation and data interpretation for reporting test status.
●Coordinated with the application team and Quality Analysts in the creation of test plans, User Acceptance Test scripts and Regression test cases (for upgrade).
American Express, Tampa, FL
Senior Business System Analyst/ Project Coordination October 2013-January2015
Responsibilities:
●Designed, developed and innovated key documentation of process flow for the master file conversion logic for American Express
●Emphasis of the project was on credit card conversion from First Data Resources (FDR) to Total System Services (TSYS).
●Executed trend reports, season over season performance comparisons and other database analytics to optimize catalog and e-commerce direct marketing campaigns.
●Used key strategic planning and project management skills to continuously meet critical deadlines while focusing high quality
●Coordinated and collaborated with cross-functional teams in defining challenges and provided support in optimizing daily operations
●Used MS Visio to prepare flowcharts, designed and developed them for implementation
●Used MS Excel spreadsheets to record incoming files containing credit card portfolios data, outgoing non-financial batch files, convenience checks, settlements and balance transfers
●Efficiently analyzed business requirements and documents to ensure timely conversion of files for both Card Management and Computer Assisted Collections Systems (CACS)
●Conduct brainstorming sessions and JAD sessions with the Business Owners and other team members for gathering requirements.
●Managed and maintained the online infrastructure, e-commerce platforms and all related technical operations of business through Site Catalyst.
●Expertise in coding within the e-Commerce space with multiple integration patterns.
●Effective communication made possible between the developers and the end-clients to guarantee that development efforts were within the scope of the project and the development was as expected having focus of e-commerce business..
●Create Business Requirements document and workflows.
●Conduct requirements walk-through sessions, Brain Storming session, JAD sessions with Business, development team and testing team.
●Conducted JAD sessions to allow different stakeholders to communicate with each other, resolve problems at early stage
●Worked on the Functional Requirements Document (FRD).
●Followed a structured approach to organize requirements into logical groupings of essential business process, business rules, information needs and ensured that critical requirements are not missed and provided e-commerce based solutions to their complex business problems.
●In daily Support Monitoring of E-Commerce web site by managing contents by accessing Desktop of Remote DB Servers.
●Analyzed Business Requirements documents to get a better understanding of the system on both Technical and Business perspectives
●Suggest solutions or work around for the issue to Branch Managers and document the solution in Team Foundation Server.
●Create and analyze reports such as Financial Reports, Buyer Reports, Sale Reports, etc.
●Evaluating the specifications provided by the client/onsite team while managing design & development.
●Took ownership of the Production Management for the International Service providers such as GB-Vodafone, ES-Vodafone, ES-Telefonica, GB-Orange, Samsung Open Market, Sony Ericsson etc. and maintained the product delivery (based on the games of the respective clients) on time.
●Managed the projects of Original Equipment Manufacturers (OEM) like Sony, Samsung, LG, etc.
●Acted as a single point of contact for the SKU submissions part of the above operators on a weekly/Monthly basis, including constant communication with Business Heads, Market Specialists, Project Managers and submission specialists of other international studios.
Blue Care Network, Detroit, MI
Business Analyst December 2011-August 2013
Responsibilities:
●Interacted with Stakeholders and Subject Matter Experts (SMEs) from accounting department and PeopleSoft team by interviewing them, by preparing questionnaire and getting feedback.
●Worked as an interface between the users and the different teams involved in application development for better understanding of the business and IT processes.
●Gathered requirements through Joint Application Development (JAD) sessions involving Project Manager, Technical Lead, QA Lead and SMEs for conflict resolution.
●Refined requirements using iterative approach.
●Analyzed and prioritized requirements. Created Business Requirements Document and Use Case Documents using Rational Requisite Pro.
●Used RUP-iterative process to conduct Data Analysis on the feed to be sent to PSGL to find missing data fields in application and aggregation rules.
●Worked with PeopleSoft team to ensure compatibility of the feed with enterprise-wide PeopleSoft guidelines.
●Implemented GAP analysis between data requirements of legacy system and PSGL system.
●Documented AS IS process and TO BE process.
●Created UI mock-ups for PSGL Resend GUI.
●Maintained traceability between requirements and test cases using Traceability Metrics in Rational Requisite Pro.
●Created User Acceptance Test Cases in Microsoft Excel.
●Participated in daily test status meeting. Managed issue log. Ensured critical issues are addressed with high priority.
●Conducted Periodic Reviews with the project stakeholders to obtain sign off on requirements, UAT test cases, UAT test results, and synchronized the team tasks.
●Version Control of documents using Microsoft SharePoint
UHG, EDEN PRAIRIE, MN
Business Analyst November 2009-October 2011
Responsibilities:
●Attended and Facilitated JAD Sessions, Personal interviews with the Stake holders, SME’s and Quality analysts.
●Developed and wrote test cases for the testing efforts in compliance with Design Control Policy, which were written to comply with the rules and regulations of FDA.
●Applied Business Rules and met with the different pharmaceutical departments in order to understand and obtain necessary regulatory information to construct quality requirement documentation.
●Analyzed the risks involved in the project.
●Analyzed and documented the time required to recover the application (RTO and RPO).
●Created test cases for FRD to perform Integration tests and verify the integrity of the accounts built on FRD.
●Used Microsoft SharePoint as the version tracking tool for managing the requirements documentation.
●Implemented the concepts of data warehousing by creating relational/multidimensional databases that was designed for query and analysis.
●Supported design efforts by lead architects by defining data models and Use Case analysis models
●Gathered requirements and created Functional Specifications Document as a part of the Inception Phase.
●Organized the Project plan using Microsoft Project and delivered the documents on a timely basis.
●Responsible for translating BRDs into use-cases, and context diagrams and used UML 2.0 to visually model the system.
●Done data transformation in the data warehouse called staging.
●Created Process models for the DR processes using Microsoft Visio.
●Responsible for calculating ROI financial documents.
●Gathered requirements to verify and confirm the replication and batch processes.
●Gathered requirements to confirm the functional and data validation for the various Service Center modules.
●Used Data modeling to understand various elements of data that could be stored, the size of these elements and the kind of information each element can contain.
●Acquired knowledge and followed ITIL good practices throughout the project.
●Coordinated with the application team and Quality Analysts in the creation of test plans, User Acceptance Test scripts and Regression test cases (for upgrade).
ICICI Bank, Hyderabad,India
Business Data Analyst December 2008-September 2009
Responsibilities:
●Organize information and develop business cases offering recommendations to clients
●Facilitate and gather requirements and create Use Cases by extensive requirement gathering sessions and JAD sessions
●Use the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the implementation of Rational Unified Process efforts in different iterations and phases of the Software Development Life Cycle
●Work extensively with the QA team for designing Test Plan, Test Cases and coordinated with the IT team in configuration of Test Environment and performed the User Acceptance testing (UAT)
●Work in SQL and Oracle environment dealing with extraction, analysis and processing of SQL Queries
●Create Use Case specifications, Business Flow diagrams, Activity/state diagram and Sequence diagram using Rational Rose, so the developers and other stakeholders can understand the business process according to their perspective with possible alternate scenarios
●Facilitate in the overall management of the projects including risk analysis and mitigation, status reports, client presentations, defining milestone deliverables and establishing critical success factors
●Prepared and distributed meeting minutes, questionnaire and agenda for various meetings with stake holders, project managers and engineering team
●Collaborated with business and technical teams to create and document end-to-end business process flow diagrams
●Gathered and documented UX\UI (visual) requirements, functional and non-functional requirements in Business Technical Requirement Document
●Operated on Agile methodology focused on Analysis and Design stages
●Created Use cases and Traceability Matrices
●Provided support to Business Intelligence department initiatives and other cross-functional groups by supporting data reports
●Collaborated with project managers to define project scope based on input analysis of stakeholders and translated business requirements into detailed functional requirements.
●Prepared detailed visual requirements for clients to perform day-to-day review and decision update process
●Was responsible for daily/weekly status updates of open issues.
Technical Expertise:
Languages
C,/C++, SQL, PL/SQL
Tools
Rational Enterprise Suite, Rational Test Manager, Rational Rose, Requisite Pro, UML, Visio., Microsoft Office, MS Project, Share Point
Bug Tracking
Test Director, Rational Clear Quest
Databases
Oracle, SQL Server, MS Access, MySQL
Operating Systems
Windows 2003 server, Windows NT, Windows 2000/ XP/ Vista/7, Linux, Unix
Business Process Modeling
Action Workflow, CASE wise, Process Charter now Process 98, Traceability Matrix, UML, Visio
Software Lifecycle Management Methods
Quality Function Deployment (QFD) for Software Development, Joint Application Development (JAD), Spiral, Rapid Prototyping, And Traditional Waterfall model, AGILE, Rational Unified Process(RUP)
Full Lifecycle Software Development Tools & Methods
Object Modeling Technique, Use Case Method, data modeling techniques Logic Works Erwin
Presentation and General Business Tools
Content Management System:
MS PowerPoint 97/2000, MS Word, MS Excel and Word Perfect.
ATG, AEM
Education:
●Bachelor of Technology, Electronics & Communication Engineering, JNTU.
References: Available upon request
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