Technical Support Information Technology

OBJECTIVE:

Acquire a position in a great work environment with self motivated individuals who share my drive to thrive for success and greatness.

Skills:

Information Technology:

Windows XP/Vista/7/8/10

DOS

TCP/IP

Ethernet

PC & Network troubleshooting and repair

Assemble PC’s to the component level

Install and configure software

LAN/WAN

IP Addressing

Software

MS Word, Excel, Power Point, Outlook

3D Studio Max 8,9,2013

Mudbox 2010,2013,2014

ZBRUSH 4R6

Photoshop CS6

Personal:

Strong written and oral communication skills

Strong Work ethics and a team player

Motivated self-starter

Quick learner

Computer Art Skills

3D Character/Environment Art

Low Poly/High Poly Modeling

Normal mapping / UV Mapping/Texturing

EDUCATION

1999- 2004 Savannah College of Art & Design (SCAD), Savannah GA

Bachelor Degree in Computer Art and Game Development.

INDUSTRY EXPERIENCE

5/2015 – 3/9/2017 MSI Solutions Phoenix, AZ

IT Technician

Customer support via remoting into client PC to resolve various PC issues

Logged into PC and installed or upgraded “Nitevision” Proprietary software onto client terminal

Provided training in Nitevision to client on a daily basis

Provided technical support for Nitevision to client on a daily basis

Provided PC and networking technical support

Created trouble tickets and documented troubleshooting process and issues resolved

Contacts third party vendors to assist with troubleshooting

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Verizon Wireless 10/2014 -5/2015

Technician

Customer support via remoting into client cell phones to resolve various issues

Trained Verizon customers on the various functions of their cell phones and apps

Removed cell phone virus and performed cell phone data backup

Adjunct Instructor

1/2015 - 12/2015 University of Advanced Technologies Phoenix,AZ

Instructor for Video Game Art and Design

9/2008 - 3/2013 Collins College Phoenix,AZ

Instructor for Video Game Art and Design

7/2008 – 3/2010 Arts Institute of Phoenix Phoenix,AZ

Instructor for Video Game Art and Design

7/2007 – 6/2008 Arizona State University Phoenix,AZ

Instructor for Video Game Art and Design

Professional 3D Art

7/2007 – 6/2008 Rainbow Studios, Phoenix AZ.

9/2006 – 7/2007 Technicolor Interactive, Los Angeles CA

4/2004 – 8/2006 Streamline Studios, Netherlands,Holland

Professional Certification

Autodesk 3DS MAX 2010

Additional Honors & Awards

Focused Editorial: Artistik magazine January 2010 issue

TITLES WORKED ON:

Saints Row; Microsoft XBOX 360

• Modeler

• UV Mapped low-poly assets

• Modeled in-game environments.

Unreal 3; Microsoft XBOX 360, Epic

Modeler High-poly/Low-poly

UV Mapped low-poly assets,

Created normal maps for vehicle and weapons.

Texture Artist

Battlefield 2142; Microsoft XBOX 360

Modeler High-poly/Low-poly

UV Mapped low-poly assets,

created normal maps for in-game assets

Stargate Worlds; Microsoft XBOX 360

Modeler High-poly/Low-poly

UV Mapped low-poly assets,

created normal maps for in-game assets

Blacksite Area 51; Microsoft XBOX 360

Modeler High-poly/Low-poly

UV Mapped low-poly assets,

Created normal maps for in-game assets

Texture Artist

The Movies; PC Port

Modeler/Texture /Low-poly

UV Mapped low-poly assets

Game Tester: X-Men Legends II Rise Of Apocalypse Beta Testing

Tested multiple game builds and reported bugs into database

Game Tester: True Crimes NYC Activision

Beta Testing

Tested multiple game builds and reported bugs into database

Contact this candidate