Technical Support Project Management/Business Analyst
Resume:
Tari Mosby, CPPM
****.*****@*****.***
Experienced professional with diverse background in both finance and eDiscovery. Ability to manage multiple projects with challenging budgets and deadlines. Three years’ experience in leading teams to project success. Twenty years’ experience in customer service connecting with internal and external customers from laypersons to CEO’s and executive level personnel. Twelve years’ experience eDiscovery. Fifteen years’ proficiency in installation and troubleshooting of computer hardware and software.
Professional Experience
Software: SmartSheets, ServiceNow, Blueworks Live, ShareFile, Salesforce.com, Chatter, Microsoft Project, Tableau, Sharepoint, EagleEye, PolyPaths, Egnyte, Microsoft Office Suite (Word, Excel, Outlook, Access, Power Point, Internet Explorer, Skype for Business, Edge), OneNote, Zoom, Encase, Lotus Notes, Kroll Ontrack proprietary forensics software, WebEx, Remedy, Windows OS, Windows servers, MS DOS, Chrome, PKI software, Biometrics, Solaris 8, Entrust, B-Trusted, Microsoft Active Directory, SQL (basic), Sybase, Crystal Reports, Qualcom and Cingular dial up and internet connections, Xata proprietary on board software, Nettech, Business Objects Reporting, Symantic PC Anywhere, Windows Remote Desktop, VNC Viewer, Desktop streaming, HP Openview, Tivoli, Magic and Goldmine.
Hardware: Polycom video, monitors, laptops, computer towers, printers, scanners, cameras/webcams, Precise Biometric fingerprint keyboards/touch pads, Gemplus/Omnikey smartcard readers, Vasco pinpad readers, SafeNet tokens, Qualcomm domes, Cingular antennas and MG+s, Xata Corporation Data Stations, Driver Computer, Vehicle Interface Modules, and Mobile Application Servers.
Certificates
06/2001 A+ Certification
07/2001 Network+ Certification
05/2007 Supervision: Fundamentals of Leadership certification.
08/2016 Certified Professional Project Management (CPPM)
Education
University of St. Thomas - Minneapolis, Mn
Certified Professional Project Management Program (CPPM)
KRS Computer & Business School - Bloomington, MN
Fundamentals in Networking and Hardware with A+ and Net+. Solaris/UNIX System Administrator with C, Perl, and Unix Scripting
St. Cloud State University - St. Cloud, MN
B.A. Criminal Justice
Employment History
Incenter Capital Management - 11/16 - Present
Program Manager/Project Manager/Business Analyst, IT
●Maintained a portfolio of 25+ approved projects in various sizes.
●Facilitated requirements gathering sessions and documentation across multiple departments and remote locations.
●Documented mapped business processes in Visio and Blueworks Live.
●Supported a Secondary Mortgage Market project that was migrating existing customers from Winfall valuation software to Polypaths valuation software. New process used PolyPath’s distributed environment to determine static valuation using spreads cracked from customer supplied tapes. Elicited requirements and mapped process flow and monitored the project process in SmartSheets.
●Mapped, identified inefficiencies, streamlined and directed a project that replaced a third party CRA tape crack process with a more robust CRA loan identification tool. The new CRA tool has produced a time savings of 10+ hours of processing a week and more accurate selections of CRA eligible loans. Thus, eliciting more loans for purchase adding an additional estimated $100,000 a year in revenue.
●Elicited requirements, and directed a projects for complicated and manual Secondary Mortgage Market processes into an automatic processes with more effective, accurate reporting and process accountability.
Kroll Ontrack - Business Development/Consulting Services - 11/04 - 06/16
Project Coordinator/Support Analyst, Operations Engineer-
●Budgeted, planned and coordinated time, location and cost of the yearly Sales Summit and Sales team building events, Sales team meetings, potential client and client visits.
●Produced, analyzed, reviewed and distributed required departmental reports from Salesforce.com, Tableau and internal databases.
●Participated in Kroll Ontrack’s global expansion by directing the Tokyo, Japan APAC office’s initial setup, training and overall operations.
●Directed the integration of the Tokyo, Japan office with Kroll Ontrack’s US operations. Tokyo Japan office now has over 30 customers and generates several million dollars in revenue for the APAC region.
●Acted as a liaison between the Tokyo, Japan office and US Operations/Project Management.
●Created, administered and transferred Saleforce.com opportunities to Client Experience Team per customer provided information.
●Investigated and resolved technical issues with system tools that jeopardize project completion and result in errors in project deliverables.
●Adjusted opportunity creation process for repeat customers which decreased process time by 76% and reduced required personnel interaction for a savings of ~$76,000 over 1.5 years.
●Supported Vice President of US Sales, Director of Operations, Business Development Representatives (20+), Technical Sales Consultants (10) and Solution Architects (4).
●Planned, administered and executed WebEx/Lync audio/video for training sessions for Business Development/Sales personnel using Polycom video conferencing.
●Traveled to customer locations (local and nationally) for forensic data collection, cataloging and preservation.
●Directed and trained 20 personnel in Data Breach projects.
●Gathered technical and Salesforce.com reported information for RFP/RFI proposals.
●Collaborated with Operations and Product Development to make process and tool improvements.
●Was responsible for overseeing 20 full time and 10 temporary workers including training and organizing staffing schedule and shift coverage.
●Monitored work queues and direct work as needed.
●Fielded project questions from Case Managers and Operations Project Managers.
●Organized and lead department team meetings, and trained personnel on company processes and best practices.
●Prepared, processed, loaded and ran quality checks for client data to a secure database for review.
●Assisted the Team Lead with focusing on quality and supporting quality initiatives.
●Converted email from Lotus Notes, MIME, Composite MIME and other non-standard formats to a standard format.
●Documented project requirements to initiate project launch.
●Acted as a consultant between customers, project managers and multiple operations departments to establish project deadlines and determine technical project specifications and create technical specification worksheets.
●Provided ongoing support to Legal Technologies project management and operations
●Assured information was accurately communicated in a timely manner to departments resulting in understanding of how to execute deliverables and meet/exceed on-time deliverables.
ETechnical Staffing/Datakey Inc. - 03/04 - 08/04
Technical Support/Test Engineer –
●Helped execute product rollouts and upgrades of Datakey CIP/Axis software.
●Provided technical support and post implementation follow up to customers via telephone and email.
●Tested Datakey CIP/Axis software interoperability with PKI software and smartcard/biometric hardware.
Teksystems/Target Headquarters – 02/04 - 03/04 & 10/03 - 11/03
Rollout Room Technician -
●Executed product rollouts and upgrades of Target product hardware and software using telnet and PC Anywhere.
●Fielded calls from field technicians installing PCs.
●Applied application and operating system builds to PCs via telnet and PC Anywhere.
●Provided troubleshooting of errors and documented problems in Tivoli.
●Communicated and reported progress of those PC builds into a Microsoft Access database.
Xata Corporation – 07/01 - 06/03
Technical Support Representative -
●Helped execute product rollouts and upgrades of Xata product hardware and software.
●Created Business Objects Reports with information within a SQL database.
●Provided technical support in high volume call center to customers via telephone, PC Anywhere and Desktop Streaming.
●Assisted with testing and duplicating product hardware and software problems.
●Executed Sybase and MSSQL database fixes per engineering instructions.
Viscom Technology Group Inc. – 12/00 – 07/01
Help Desk Analyst -
●Provided telephone support in high volume call center for Viscom personal computers, Cannon printers and scanners, Windows 98/ME, Internet Explorer, VQ Dual mode cameras/webcams, and various packaged software using Goldmine knowledge base.
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