Information Technology Customer Support

RESUME

P.AJAYHAR

Phone 042*-******* /Mobile: 960*******

E-mail : ***************@*****.***

Educational/professional qualification

Course

Institute

Year

Marks Xth Standard

Kumaraswamy Matric Higher Secondary School

2006-2007

60%

Diploma in Information Technology

Sankara Polytechnic college

2007-2010

58 %

Other Courses under gone:

Course

Institution

Percentage

Duration

Year of completion

Diploma in office management

IICT

70

3 Months

2008

HARDWARE MAINTANENCE NETWORKING

Digitech

80

6 Months

2010

Work Experience

1) Symphony Services: 4-Months

Profile 1 : Associate Consultant: Symphony Services, Bangalore.

Roles and Responsibilities

•Adding, deletion and password reset for the users in the network profile application.

•Handling the complete VoIP/Analog Call Monitoring/Accounting process for various clients like Symantec, Pfizer, Cargill, Bank of America etc

•Design, coded and tested of Procedures in OpenVMS application using DCL

•Execute procedures in HP OpenVMS accordance to each clients production calendar for hosted/CDR(Call Detail Recorder) clients and verify output using IP Polling Technique.

•Ensure that all incoming data in to the systems is as per the master production calendar, contract (SLA)Service Level Agreements

•OpenVMS application Network troubleshooting and maintenance

•Fixing or setting up new VoIP sites for Cisco VoIP 5/ Cisco VoIP 4 Data types using Default Gateway Router name, Partition list and Gateway address.

2) Cosmo Rubber Products : 4 Years and Till Date

Profile 2: Associate Product Consultant(2010 to 2011 June) : Cosmo Rubber Products, Coimbatore

Roles and Responsibilities

• Meeting up new peoples in according to manage orders and new development

• Initializing new products development and tool maintenance

Profile 3: Assistant Marketing and cuatomer support executive (2011 July to 2013 December)

Roles and Responsibilities

• Indulging with new customers for new orders and meeting them in their places

• Taking care of internal needs of the concern

•Planning materials for weekly and monthly basis

•Customer support for the newly developed products through calls and straight interaction.

Profile 4 : Customer Support & Marketing Team Manager (2014 January to till date)

Roles and Responsibilities

• Conducting Meetings with the Client

• Probing newly developed products.

•Conducting meeting with client and my team through con calls

•Full-filling the labour needs

•Placing new orders and planning monthly strategies

Project:

“HIGH RESOLUTION FROM STILLS”

Front end : VB.NET,

Programming language: C# 2005

In this project architecture is proposed, that consists of describing a system that allows the user to quickly and easily produce a compelling-looking animation from a small collection of high resolution stills.

Other Credentials

COMPLETED DOM IN IICT

COMPLETED HARDWARE MAINTANENCE AND REQUIREMENTS IN DIGITECH SOFTWARE SOLUTIONS….

DONE A SOFTWARE PROJECT FOR MNC THROUGH SPIRO SOLUTIONS WITHIN A PERIOD OF 3 MONTHS…

ATTENDED A WORKSHOP ON MUTIMEDIA IN P.S.G.Tech...

Personal Traits

Self motivated, able to strategically plan & establish internal controls, procedures

Positive Thinker and a Smart Worker.

Achievements

Awarder best performer for more than two times

Helped company in achieving goals as or before the mentioned time intervals

Moved companies turn over double the time by giving new ideas

Planed automatic machines to decrease cost cutting in salary

Personal Details

Date of Birth : 08.12.1990

Marital status : Single

Languages Known : English, Tamil and Malayalam.

Permanent address : No 70/1, 2nd street, V.G.Rao

Ganapathy, CBE-06

Acknowledgement

The Above mentioned statements are true up to my knowledge.

Signature:

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