Customer Service Administrative Assistant
Resume:
Megan K. Grossmueller
Waukesha, WI 53189
Phone Number: 262-***-****
Email: ****.*.*@*****.***
SUMMARY
I am a motivated individuals with a wide array of office and customer service skills. I am eager to learn and work exceptionally well independently or with a team. I strive for the best in my work. I am well organized and look forward to new challenges.
EDUCATION
Cardinal Stritch University,
WI--B.B.A in Business; May 2012
Cardinal Stritch University,
WI-- M.B.A December 2017
EMPLOYMENT [From the last 8 years]
Carol’s Permit Service Inc
Director of Debt Recovery/Administrative Assistant/ Marketing-- Saukville, WI 2014 to Current
Carol’s Permit Service is dedicated to helping truck drivers with the services they need in order to be operating legally. I handle a wide array of tasks and services as each call or email request comes in. Duties/Accomplishments
● Received over 70% back from clients with open accounts due to curriculum create and enforced
● Established a curriculum for clients with open accounts
● Created Google Adwords for services we provide
● Created a new website
● Created print ad in Truck Paper magazine
● Handle out of state drivers in need of services
Advocates of Ozaukee County
Child Advocate and Associate
Saukville, WI 2015 to Current
Advocates of Ozaukee is a not for profit domestic and sexual violence shelter for women and children. The facility has 4 bedrooms and can SKILLS
Microsoft Programs (excel, word, etc)
Customer Service
Web Design
Google Adwords
PPC Marketing
Social Media
QuickBooks
Child Tutoring
Child & Elderly Care
Animal Care Practice
REFERENCES
Available upon request
hold 13 people and cribs provided for age appropriate children. Duties/Accomplishments
● Co-facilitate the children’s support group that is held on Tuesday and Thursday evenings.
● Handle any crisis calls that come into the shelter
● Assist clients with any questions or concerns
Smith Brothers Coffee House
Barista/Cashier
Port Washington, WI 2014-2016
Smith Brothers Coffee House is a small independent cafe. The cafe is open everyday and serves coffee, tea and food.
Duties/Accomplishments
● Encouraged management to try greener ways to clean
● Helped create new drink specials and ideas
● Assisted cafe during peak tourist season
● Completed all drink or food orders by the customer Chalet Motel of Mequon
Night Auditor
Mequon, WI 2011-2015
Chalet Motel is a 53 room motel. The establishment is privately owned and has been in business for over twenty years.
Duties/Accomplishments
● Handled and customer issues or requests
● Put together a new night auditor manual
● Completed reservations, the check in or out process along with any monetary transaction
● Light housekeeping duties
● Conducted the nightly audit in a prompt and timely fashion BCA Industries
Marketing, Reception & Sales
Milwaukee, WI 2014
BCA has a commitment to servicing these industries with well built products "Designed, Machined and Assembled" in the USA. New product and process ideas flow through the arteries of BCA. Duties/Accomplishments
● Assisted with the marketing of their product through online venues
● Kept track of inventory for their online store and updated the quantities
● Assisted the office lady with phones and mailing of products Iron Horse Hotel
Night Auditor
Milwaukee, WI 2012-2013
As the industry’s first upscale hotel geared for business travelers and motorcycle enthusiasts alike, we meet the distinct needs of both corporate and leisure guests with special services, unparalleled amenities and 100 loft-style guest rooms at our luxury Milwaukee hotel. Duties/Accomplishments
● Handled all check-in or check-out proceedings
● Completed reservations based on customer request
● Completed the night audit in a timely fashion
Best Friends Veterinary Center
Kennel Attendant
Grafton, WI 2007-2013
As certified pet medical experts, our staff is dedicated to discovering the root of your pet’s health concerns. We aim to provide top-quality customer service backed by exceptional pet care. Duties/Accomplishments
● Assisted the health and well being of all patients residing in the clinic
● Kept the clinic clean and sanitized and followed OSHA regulations
● Assisted doctors or other medical staff in the care or treatment of patients EXPERIENCE
YMCA OF METROPOLITAN OF MILWAUKEE
Spring Intern 2012
Duties/Accomplishments
● Observed and practiced marketing, public relations and advertising
● Created professional fliers, emails and web pages for upcoming events.
● Updated schedules for classes and events on all YMCA home pages
● Conducted a calling list for a child's summer program
● Small amounts of HTML and website protocol
RACINE COUNTY ZOOLOGICAL SOCIETY
Summer Intern 2012
Duties/Accomplishments
● Created email web blasts through Constant Contacts for zoo events
● Created the theme and invitations for the 2012 Cigar Dinner
● Assisted with the set-up and take down of events
● Gave tours and descriptions to potential organizational opportunities
Contact this candidate