Manager Service
Resume:
Michael Wilson
Brandon, MS 39047
CELL: 504-***-****
EMAIL: ***********@*****.***
Personal Statement
Dependable and results-driven professional seeking a career position to utilize my talents, abilities, and experiences, in order to contribute to the growth and success of the company, my fellow employees, and myself.
Work Experience
Goodyear Commercial Tire & Service Center (9/2012 to Currently)
1.9/2012 - 10/2013 Service Manager – New Orleans, LA
* Supervised a service crew of 6 – shop duties, road calls, order delivery, tire service
* Handled phone calls, delegation of tasks, customer needs, and billed out invoices
* Computer entry, inventory, part and stock ordering, purchase order matching
2. 11/2013 - 6/2014 Assistant Manager – New Orleans, LA
* Handled all service manager duties as well as Center Manager duties
* Opening/ Closing store, handling customer needs, supervising crew
* Hiring personnel, training personnel, safety coordinator, payroll entry
* Mobile Manager helping at other stores in need with all procedures and policies
* Stocking, inventory, customer satisfaction, phones, computer entry, paperwork
3. 7/2014 - 4/2015 Center Manager – Pearl, MS
* Managing 12 employees to meet our goals- financials, safety, and personnel
* Responsible for meeting customer needs, store profitability, and safety goals
* Responsible for service center meeting monthly & yearly goals
* Hiring, training, disciplining of team
* Responsible for Sales team, Service Team, & General Office employees
4. 5/2015 – Currently Center & Retread Plant Manager
* Managing 22 employees to meet our goals- financials, safety, and personnel
* Responsible for meeting customer needs, store profitability, and safety goals
* Responsible for retread plant and service center meeting monthly & yearly goals
* Responsible for hiring, training, disciplining of retread Plant and Service Center
* Responsible for Sales team, Service Team, Office, & Retread Plant Employees
* Responsible for retread production numbers and efficiencies of plant
* Responsible for scheduling of deliveries for retread plant distribution
* Responsible for ordering and stocking of finished goods and materials
* Responsible for Sales team, Service Team, Office, & Retread Plant Employees
U-Haul Moving & Storage General Manager (4/2010 to 8/2012) Metairie, LA
1.Responsible for financials and hiring & training personnel
2.Handling customer needs and satisfaction
3.Creating work schedules to handle all aspects of business
4.Inventory control and ordering/Receiving, processing paperwork
Standard Coffee Service (9/1990 to 1/2010) New Orleans, LA
1.9/1990 - 9/1994 Warehouse Clerk/Production Clerk
* Responsible for receiving return product, unpacking, matching with return tickets
* Responsible for stocking/picking parts, product, equipment for production plant
2. 10/1994 - 9/2005 Assistant Manager/Purchasing Agent- New Orleans, LA
* Supervising the Production team in equipment refurbishing center
* Order placement of parts needed in production plant
* Researching parts for better pricing and availability
* Back-up manager when Production Manager is unavailable
* Responsible for financials of department
* Knowledge of all areas of production tasks- receiving, breakdown, cleaning
Building, Quality Control, packaging, and shipping.
2.10/2005 - 8/2007 Production Manager - Lubbock TX
* Relocated to Texas to help company after Hurricane Katrina
* Supervising the Production team in equipment refurbishing center
* Improved a 3 person operation to a 24 member production team to meet demand
* Responsible for financials of department
* Knowledge of all areas of production tasks- receiving, breakdown, cleaning
Building, Quality Control, packaging, and shipping.
3.8/2007 - 1/2010 Distribution Manager – New Orleans, LA
* Responsible for financials of department
* Responsible for 12 crew members- 2 OTR drivers and 10 Warehouse Staff
* Managed DOT logs and Driver schedules for customer deliveries
* Responsible for hiring, training, and discipline in order to meet company goals
* Inventory control, ordering, receiving, and shipping of product
* Created UPS shipping network for 6 Distribution Centers to handle internet orders
* Handled internal and external customer issues and needs
Education
Cary-Grove High School Cary, IL graduated 1990
Tulane University, New Orleans, LA Graduated 1994
Bachelor’s Degree in English/Communication/Education
Skills & Qualifications
1.Strong Organizational, time management, & decision making abilities
2.Excellent customer service skills
3.Strong communication skills
4.Working knowledge of Warehouse/Distribution equipment and supplies
5.Experienced Supervisor and Manager of a team
6.Strong computer skills and knowledge of business applications
7.Ability to multi-task and manage changing demands and situations
8.Experienced in developing a team to exceed goals and demands
9.Skilled in financials, P&L development, and budgetary processes
10.Quick Learner and ability to work through obstacles/situations
References available upon request
Contact this candidate