Sales Manager

Amber Smith

Milton, KY *****

*****.************@*****.*** - 812-***-****

To obtain a position with an established company, where I can best utilize my degree and skills for advancement.

WORK EXPERIENCE

Store Manager

Rite Aid - Carrollton, KY - June 2016 to April 2017

*Manage scheduling and payroll for all associates.

*Handle Accounts Payable for all invoices at the store level.

*Hiring and training all new employees.

*Ordering store product, including warehouse items that come on a weekly truck.

*Utilizing sales reps to order products such as wine, liquor, beer, Pepsi, Coke, etc.

*Handle all customer care complaints.

*Handle all administrative tasks required on a daily basis in a retail environment.

*Manage monthly profit plan merchandising

*Setting the store shelves according to planograms that change frequently, including multiple aisles of seasonal merchandise that rotate.

Store Sales Manager

Moorehead Communications DBA, The Cellular Connection - North Vernon, IN - 2010 to 2012

*Managed 5 different stores, increasing sales greatly with each store.

* Met 100% of store sales goals and personal sales goals.

*Hired and trained all sales associates

* Managed audits, loss prevention, and inventory.

*Handled scheduling, store orders, customer complaints, local marketing.

*Troubleshoot customer devices, including home visits to try and repair electronics Dispatch Coordinator

Wal-Mart Distribution Center - Seymour, IN - 2005 to 2010

*Coordinated 200 trucks a day to take loads to stores and other companies.

*Handled hours, payroll, documentation, log book for DOT, etc. for 200 drivers.

*Worked in shipping department loading freight by hand and palletized freight by forklift.

*Worked in orderfilling department throwing freight onto conveyor system by hand, and by forklift; towing up to three train style carts of aerosol products.

*Was also a member of the safety committee.

CNA - Certified Nursing Assistant

Green Valley Rehabilitation Health Center - Carrollton, KY - June 2008 to April 2009

*Assisted with all levels of care for residents.

*Assisted the Activities Director by coming up with new ideas and implementing them to keep the residents from being bored or overly depressed.

*Completed all required paperwork nightly.

*Utilized computerized record keeping software for better efficiency on the administrative side of the business.

*Drove residents to appointments as needed.

*Assisted management in conducting meetings with residents' families about the care their loved one was receiving.

*All other duties and tasks required of a CNA every shift. Sales Manager/Office Manager

Critical Systems Services - Schaumburg, IL - 2004 to 2005

*Called companies across the US and sold them battery backup systems and preventative maintenance contracts on their current UPS systems.

* Worked with government bids to get multi-year contracts.

* After selling our services to companies, I also scheduled their service visits for preventative maintenance

*Managed all of our company scheduling, including emergency/after hours repair visits for all technicians.

*Handled payroll, accounts receivable, accounts payable, and travel arrangements for our whole company.

*Drafted all contracts to submit for bids on government jobs, and privately owned hospitals, colleges, universities, etc.

Office Manager/Human Resources

Sun Development - Indianapolis, IN - 2002 to 2004

*Handled payroll, including payroll taxes and reporting for approximately 800 employees in 8 states with different tax laws and percentages.

*Accounts Payable for 42 different hotels in 8 states. Each had their own bank, account number, checks, etc.

*Accounts Receivable with the same challenges listed above in Accounts Payable.

*Handled health and life insurance benefits for the entire company, including tracking when employees became eligible to receive company benefits to ensure paperwork had been completed by employee and submitted by deadline; tracking when employees were terminated and issuing COBRA paperwork; keeping beneficiary information up to date; leading open enrollment campaigns; and answering any questions from employees regarding insurance benefits.

*Handled 401k benefits for the entire company with most of the same challenges listed above for insurance benefits.

*Centrally ordered supplies for all 42 hotels through one vendor. Each hotel had their own account number through the vendor and had to be ordered separately for this reason. This task required communicating with one contact at each location, and both of us being very diligent in inventory tracking, planning, and usage.

*Assisted with Human Resources administration such as new hire paperwork being distributed, completed, and submitted electronically in a timely manner and requesting original paper copy to be sent from hotel manager to corporate office for filing and storage. Maintained current knowledge of federal and state labor laws for each state the company owned property to ensure compliance, also distributed mandated posters, licenses, etc. to each location annually, as requested, or with a law change. Assisted with new hire orientation training webinars, and continued learning webinars.

*Assisted HR, Finance, Sales, Marketing, Operations, Engineering, and Maintenance departments and the CEO/CFO with any additional tasks needed.

Front Desk Manager

Best Western of Madison - Madison, IN - 2001 to 2002

*Managed all hotel administrative duties.

*Administered payroll and timekeeping through Quickbooks for all hotel employees, including the attached, Next Door Lounge employees.

*Conducted nightly and weekly audits.

*Handled the highest level of Guest Services.

*Mandated a weekly inventory, by hand, completed by all department heads. This included the Lounge.

*Maintained strict counts of inventory for ordering purposes.

*Ordered supplies for hotel and Next Door Lounge. Those included hotel room supplies for guests, towels and bedding, artwork, etc. Also, cleaning supplies for housekeeping; maintenance supplies; office supplies for front desk, management offices, and Next Door Lounge management office. Lastly, I ordered supplies from a restaurant supply vendor including food, cookware, dishes, etc.

*Managed human resource duties such as, hiring, new hire paperwork and orientation, training, coaching, scheduling, and terminating when necessary.

*Utilized security cameras to aid in loss prevention. Office Manager/Safety Coordinator

K.E.Y. Manufacturing - Madison, IN - 1998 to 2001

*Assisted accounting manager in all aspects of accounting and payroll.

*Created database in Microsoft Access for inventory control and to assist in purchasing raw materials.

*Worked with outside consultant to achieve ISO certification.

*Document Coordinator after certification to maintain status; created database in Microsoft Access to ensure all necessary documentation was up to date with latest revision and in the right location.

*Made sure safety and OSHA guidlines were followed by all employees.

*Assisted General Manager in electronically uploading all die blueprints using Autocad software, and printing them.

EDUCATION

Associate of Science in Business Administration/minor in Accounting Ivy Tech Community College - Madison, IN

August 2013 to December 2015

Diploma

Madison Consolidated High School - Madison, IN

1994 to 1998

SKILLS

Quickbooks, Benefits Administration, Critical Thinking, Problem Resolution, Oral and Written Communications, Human Resources, ADP, Graphic Design, Website Development, Records Management CERTIFICATIONS/LICENSES

CNA

June 2008 to June 2012

Certification from Indiana Healthcare Professionals HHA

August 2008 to August 2012

Certification through Interim Healthcare

Microsoft Certified Professional (MCP)

2000 to Present

Became certified in all Microsoft Office programs initially in 2000, then re-certified in 2014 through courses and testing at Ivy Tech Community College.

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