Customer Service Management

José Rivas

Regional Facilities Director

Orlando, FL

**************@*****.*** - 713-***-****

Ambitious Regional Facilities Director who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retain high performance teams by hiring, developing and motivating skilled professionals. Visionary Operations Executive with solid experience managing all levels of multiple projects including budgeting and administration. Willing to relocate to: Orlando, FL

Authorized to work in the US for any employer

WORK EXPERIENCE

Regional Environmental Manager

Keter Environmental Services - Houston, TX - 2015 - 2017

• Established recycling partnerships with businesses and oversaw their compliance and regulations.

• Consulted with environmental agencies regarding compliance and sustainability initiatives.

• Researched new technologies and methods to provide recycling recommendations to businesses and organizations.

• Led presentations to businesses about solid waste reduction, reducing their carbon footprint and use of their bio-based and biodegradable products.

• Drafted and submitted state and federal environmental compliance reports.

• Consistently obtained highest rating from clients for diversion presentations. Regional Facilities Director

Federal Building Service, Inc - Richmond, VA - 2000 - 2015

• Prepared correspondence, accounting and financial documents for analysis.

• Regionally responsible for 16 commercial shopping centers in 5 states and 11 commercial properties in Puerto Rico which consisted of Housekeeping, Security, Maintenance, Grounds, Engineering, and Property management.

• Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.

• Drafted action plans and led meetings with department executives to review projects status and proposed changes.

• Developed new analytics tool to allow senior management to understand the impact of each project.

• Monitored costs, timescales and resources.

• Regulatory Compliance of Environmental, Health & Safety (EHS) according to State, Federal, Local, and Corporate Risk Management guidelines.

Regional Manager

Securitas, Inc - Richmond, VA - 1997 - 2000

• Implemented video surveillance, motion detection and closed-circuit television systems to aid in monitoring the premises.

• Recommended improvements in security systems and procedures.

• Hired trained and managed a staff of 182 associates.

• Conducted site reviews and security audits and made recommendations to management based on findings.

• Develop procedures for the emergency response and crisis management, physical security, information protection, incident management and investigative units.

• Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.

Production Engineer

StampTech, Inc - 1985 - 1997

• Applied engineering principles to develop and operate electrical, mechanical and data processing systems.

• Carefully organized analyzed and prepared technical data reports to ensure proper workflow and productivity.

• Maintained safety by verifying compliance and assuring proper factory testing.

• Inspected precision machine parts using micrometers, height gauges and optical comparators.

• Produced and maintained accurate design documentation.

• Facility design & work space design.

• Ran operational tests on systems and equipment to reinforce proper processes and remedy malfunctions.

• Entered and distributed work orders to other technicians. EDUCATION

Certification in Environmental Health & Safety

360 Professional Institute - Austin, TX

2016-10 - 2017-12

Bachelor's in Business Administration

Strayer University - Richmond, VA

1987-02 - 2000-07

SKILLS

OPERATIONS, DOCUMENTATION, ACCOUNT MANAGEMENT, BUDGETING, BUSINESS OPERATIONS AWARDS

The Grand Floridian Award-Walt Disney

2015-06

The Grand Floridian award was presented to me for exemplary customer service and dedication to the community.

GROUPS

Hispanic Chamber Of Commerce Of Central Virginia

Present

Hispanic Chamber of Commerce of Central Virginia, Richmond, Va. Vice-Chairman 2002-2008

National Puerto Rican Chamber Of Commerce, Member since 2012 Building Operating Management, Member since 2010

Corporate Facilities Council, Member since 2012

International Council Of Shopping Centers, Member since 2009 Facility & Property Manager Association, Member since 2011 ADDITIONAL INFORMATION

Skill Highlights

Project Management Customer Service Focused

Leadership/Communication Skills MS Excel, Word, Power Point Business Operations Organization MS Outlook, SAP, Quickbooks Client Account Management Facilities Management

Human Resources Fluent in Spanish & English

Budgeting Expertise Strong Communicator

Negotiations Expert Business Systems Analysis

Market Research and Analysis Forecasting and Planning Core Accomplishments

Documentation:

Wrote and edited documents to keep staff informed on policies and procedures. Performed competitive analysis to make recommendations for future company growth. Applied safety procedures and policies as outlined in Department Safety Manual. Process Improvement.

Created new departmental manual.

Assessed organizational training needs.

Customer Service:

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Investigated and analyzed client complaints to identify and resolve issues. Human Resources:

Reduced employee turnover by 10%.

Led the Safety Planning Committee for 12 years.

Conducted Sexual Harassment training.

Served as key contributing member to Leadership team

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