Customer Service Registered Nurse
Resume:
Customer service rep
Telepreformance
Killeen, Texas
Dec, 2014 / Present
Certified nursing assistant
Palma real
Mathis, Texas
Sep, 2010 / Aug, 2013
Cashier
Texas star
Mathis, Texas
Jul, 2010 / Nov, 2010
Operating room assistant
Shannon medical center
San Angelo, Texas
Aug, 2007 / Jan, 2009
Trainer/customer service
Sitel
San Angelo, Texas
Sep, 2003 / Aug, 2007
Operating room tech
United States Army
San Antonio, Texas
Aug, 1997 / Aug, 2003
Jacqueline Fields
**************@*****.***
607 Little Ave
Killeen, Tx 76541
Experience
Answering questions about Medicare members plan and taking premium payments. Also assisting with pharmacy questions and providing assistance for providers and pharmacy with obtaining information regarding members benefits. Also running test claims and preforming overrides for members and pharmacies
Assisting with the basic living needs of the residents. Also assisting with the wound care and health needs with supervision of a Lincesed vocational nurse or registered nurse. Filled out daily needs packets as well as patients assessment sheets
Prepared food for sale pre regulations. Assisted with the sale of store products handled money and provided accurate end of day reports.
Assisted the surgical team during major and minor surgeries. Worked on call to be available to assist during night time emergencies. Sterilized instruments needed to assist in the surgeries. Cleaned and prepared operating rooms for surgeries and assisted with the positioning of patients for surgeries Trained employees to assist member with making payments on their credit cards and answering questions about their capital one credit card. Also trained them to assist angry customers and teach them how to calm them down to be able to assist them. Taught them how to offer value added products to members. Assisted with updating addresses and phone number as well as issuing out new credit card for members that have lost or their credit card was stolen
Assisted the surgical team during major and minor surgeries. Worked on call to be available to assist during night time emergencies. Sterilized instruments needed to assist in the surgeries. Cleaned and prepared operating rooms for surgeries and assisted with the positioning of patients for surgeries Education
American commercial college
2006 / 2007
Medical assistant
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