Customer service rep

Telepreformance

Killeen, Texas

Dec, 2014 / Present

Certified nursing assistant

Palma real

Mathis, Texas

Sep, 2010 / Aug, 2013

Cashier

Texas star

Mathis, Texas

Jul, 2010 / Nov, 2010

Operating room assistant

Shannon medical center

San Angelo, Texas

Aug, 2007 / Jan, 2009

Trainer/customer service

Sitel

San Angelo, Texas

Sep, 2003 / Aug, 2007

Operating room tech

United States Army

San Antonio, Texas

Aug, 1997 / Aug, 2003

Jacqueline Fields

aczu53@r.postjobfree.com

254-***-****

607 Little Ave

Killeen, Tx 76541

Experience

Answering questions about Medicare members plan and taking premium payments. Also assisting with pharmacy questions and providing assistance for providers and pharmacy with obtaining information regarding members benefits. Also running test claims and preforming overrides for members and pharmacies

Assisting with the basic living needs of the residents. Also assisting with the wound care and health needs with supervision of a Lincesed vocational nurse or registered nurse. Filled out daily needs packets as well as patients assessment sheets

Prepared food for sale pre regulations. Assisted with the sale of store products handled money and provided accurate end of day reports.

Assisted the surgical team during major and minor surgeries. Worked on call to be available to assist during night time emergencies. Sterilized instruments needed to assist in the surgeries. Cleaned and prepared operating rooms for surgeries and assisted with the positioning of patients for surgeries Trained employees to assist member with making payments on their credit cards and answering questions about their capital one credit card. Also trained them to assist angry customers and teach them how to calm them down to be able to assist them. Taught them how to offer value added products to members. Assisted with updating addresses and phone number as well as issuing out new credit card for members that have lost or their credit card was stolen

Assisted the surgical team during major and minor surgeries. Worked on call to be available to assist during night time emergencies. Sterilized instruments needed to assist in the surgeries. Cleaned and prepared operating rooms for surgeries and assisted with the positioning of patients for surgeries Education

American commercial college

2006 / 2007

Medical assistant

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