Customer Service/Administrative Assistant
Resume:
Lisa M. Ciotti
Chattanooga, TN 37404
****.******@******.***
Professional Summary
Dedicated and fast learning individual motivated to maintain customer satisfaction and contribute to company success. Customer Service Representative – Client Relations – Data Entry – Administrative Assistant
Skill Highlights
Energetic work attitude
Courteous demeanor
Customer service
Strategic sales
Credit card processing
Computer proficiency
Multi-line phone usage
Strong organizational skills
Listening skills
Excellent communication skills
Filing
Microsoft Office and Excel
Fast learner
Critical Thinking
Work Experience
November Wal-Mart Erie, PA
2006 Photo Center Specialist
To Described photo and electronic related products to customers
April 2009 and accurately explained details and care of merchandise.
Dealt with busy seasons efficiently handling all the work flow
myself including packaging orders, cashiering, selling digital
cameras, helping customers on photo kiosks, filing orders, etc.
Earned management trust by serving as a key holder, responsibly
opening and closing the Photo Center.
Ensured superior customer experience by addressing their concerns,
demonstrating empathy and resolving problems on the spot.
Trained new employees by providing knowledge of specific store
and department tasks and policies.
May 2009 Career Concepts Girard, PA
To Laborer
August 2009 Checked parts for flash and various defects.
Good hand and eye coordination needed.
Fast paced work environment with very little downtime.
Excelled in exceeding daily numbers compared to full time
employees.
August 2009 West Erie, PA
To Teleservices Representative
October 2009 Provided customer service during an average of 100 calls per
day by answering customer inquiries, sending out information
packets and providing product information.
Worked on Customer Care Group answering multiple product
lines.
Dedicated to continuously improving sales abilities and product
knowledge.
Directed calls to appropriate individuals and departments.
November Dial America Marketing Erie, PA
2009 Outbound Sales
To Achieved high sales percentage with consultative, value-focused
January customer service approach.
2010
Excelled in exceeding daily credit card application goals.
Always scored well, if not exceeding expectations on weekly
reports and phone call reviews.
Dedicated to continuously improving sales abilities and
product knowledge.
January 2010 Blair LLC Erie, PA
To Teleservices Rep./Customer Service Rep.
February 2011 Answered questions regarding store and products, while
maintaining knowledge of current sales and store promotions.
Maintained up-to-date knowledge of store policies regarding
payments, returns and exchanges.
Ensured superior customer service by addressing customer
concerns, demonstrating empathy and resolving problems on
the spot.
Received multiple reviews acknowledging my level of dedication
to excellent customer service.
Guaranteed positive customer experiences and resolved all
customer complaints.
Developed reputation as an efficient customer service representative
with high levels of accuracy.
Tracked orders for customers, also resent packages when needed
via order processing system.
Maintained positive attitude to make customer’s shopping
experiences memorable and pleasant.
Recommended, selected and helped locate merchandise based on
customer needs and desires.
Kept up-to-date on rapidly evolving technology.
September Dial America Marketing Erie, PA
2011 Outbound Sales
To Excelled in exceeding daily credit card application goals.
February
2012 Trained new employees by providing knowledge of the computer
programming and policies.
Dedicated to continuously improving sales abilities and product
knowledge.
Always scored extremely well, if not exceeding expectations on
weekly reports and phone call reviews.
Filled out credit card applications over a secure system and
explained the product in detail.
Achieved high sales percentage with consultative, value-focused
customer service approach.
August 2012 Day & Zimmermann – TVA Contractor Scottsboro, AL
To Business Support Rep./Timekeeper/Fatigue Chattanooga, TN
Current Coordinator/Administrative Assistant/ Soddy-Daisy, TN
Outage In-Processing Rep./Security Assistant
Went through an extensive background check to be granted unescorted access to multiple TVA nuclear sites.
I work as a contractor for TVA through Day & Zimmermann and have held various job titles throughout my time with them.
Provided assistance to payroll by handing out and reviewing large numbers of payroll packets each day.
Created timesheets for hundreds of employees during their time training and In-Processing.
Created and or filed documents on a daily basis containing restricted personally identifiable information.
Called hundreds of employees to remind them to submit their background checks for processing.
Reviewed background checks for missing information before sending them on for processing.
Collected missing information for background regarding employment history, criminal history, credit history, etc.
Tracked down employees who needed to call their background investigators so their badges would not be held up.
Maintained a daily data-base in Microsoft Excel of all call aheads, backgrounds submitted, backgrounds needed and any that were missing information for security.
Utilized Microsoft Excel to create and maintain various spreadsheets pertaining to cost management, security and In-Processing.
Created schedules, delegated rights to users and made necessary changes in Day & Zimmermann’s fatigue management system.
Assisted upper management and other employees on creating expense reports.
Reviewed, received approval from Vice President and submitted employees expense reports for processing.
Collected charge and cost codes for employees so they could create their expense reports.
Scheduled conference calls and meetings for upper management via Microsoft Outlook.
Verified training for employees reporting to training center for In-Processing.
Created training schedules in Day & Zimmermann’s APS system for new and existing employees.
Various other duties throughout my time with Day & Zimmermann. I have learned and grown a lot throughout my time with them.
Professional References
Katie Mangiamele
In-Processing Coordinator
Day & Zimmermann
************@***.***
Co-Worker
Tanza Watkins
Executive Administrative Assistant
Day & Zimmermann
*****.*******@******.***
Co-Worker
Whitney Fowler
Personnel Security Administrator
Day & Zimmermann
*******@***.***
Co-Worker
Education History
Institution Name: Northwest Tri-County Intermediate School
Location: Erie, Pennsylvania
Phone Number: 814-***-****
Degree: GED
Contact this candidate