Test Cases Manager

Steven Elliotte

*** * ***** **** #*

Philadelphia PA, 19144

Cell: 267-***-****

**********@*****.***

Over 30 years of experience in the Information Technology field. Experience includes Systems Analysis of full life cycle systems (legacy, Web and client server applications), Test Management (Manager and Test Lead), and Configuration Management, testing of large-scale multi-system financial applications, Web Application Testing, Training, Quality Assurance, User Acceptance Testing and Project Management.

01/2015-10/2016 User Advocate/Senior UAT Tester at Nielsen, Lancaster PA

Responsible for Reviewing the Test Plan, Test Cases and Test Scripts.

Responsible for Reviewing Use Cases and comparing to Design Documents and Code ensuring the consistency and clarity of the Use Case and the workflow. Making sure that nothing was missed from the design document or Code and the importance of the User Perspective/Experience was not forgotten.

Coordinated and planned all daily Scrum Meetings.

Participated in Requirement/Use Case reviews.

Participated in Code Reviews and Inspections.

Responsible for Smoke testing various parts of the application after daily/nightly builds and deployments of code.

Planned and coordinated meetings with QA and Development offshore teams in India.

Reviewed Test Cases, Scripts and QC defects.

Tested Marketing based software manually. (SMS Segmentation and Market Solutions)

Performed Browser based Testing.

Review QA Team test scripts.

Triaged defects entered by the QA Team that were entered in Quality Center.

Performed in UAT process for Nielsen.

Created/generated reports as required, daily or weekly as needed.

Responsible for Accessibility Testing/Section 508 testing of the system/application using JAWS.

Stored and reviewed documents in I-Share (Microsoft).

Software: Microsoft Word, Visio and Excel, I-Share and Microsoft Office Project, Quality Center ALM, IE 11.52, Google Chrome Browsers, Firefox, IE 10/11, SQL Developer, JAWS Accessibility Tool, Visual Crossing Interactive Mapping software.

05/2013-06/2014- SR QA Analyst at ICON, North Wales PA

Responsible for developing the Test Plan, Test Cases and Test Scripts.

Responsible for Performing Backend Testing, Data Extraction and verifying collection, processing and storage of various Entities for Pharmaceutical company data.

Responsible for generating reports of that data.

Extensive Regression, Unit and Integration Testing required for testing program corrections and enhancements.

Performed Functional Testing of the system.

Created and maintained complex Test Scripts/Cases using Microsoft Excel/Word, storing them in the E-room Directory which is very similar to SharePoint but is a Pfizer/ICON tool.

Responsible for querying various databases to locate the proper data for testing.

Extensive SQL Querying required validating data extractions for various data used for testing and verification of Pharmaceutical Applications.

Recorded, reported and tracked defects using JIRA.

Used SQL Developer as querying mechanism.

Developing traceability for each module/Entity tested.

Planned and coordinated with offshore team in Ireland on a daily basis.

Software: Microsoft Word, Visio and Excel, E-Room/SharePoint and Microsoft Office Project, HP Suite of Tools, XML SPY, JIRA, SQL Developer and SQL.

05/2012-02/2013- SR QA Analyst/Project Manager at NUIX, Jenkintown PA

Responsible for testing the NVA (NUIX Visual Analytics) System.

Performed Functional Testing of the system.

Performed Regression Testing of the system.

Performed Smoke Testing/Build Readiness Testing.

Responsible for developing the Project Plan, Test Plan, Test Cases and Test Scripts.

Performed Backend Testing, Data Extraction and verifying display of that data and generating reports of that data.

Performed Integration Testing in coordination with the NUIX Desktop application. (Forensic Software Application)

Extensive Regression Testing required for testing program corrections and enhancements.

Analyzed Use Cases and Requirements to develop Test Cases and Test Scripts.

Created and maintained complex Test Cases using Microsoft Excel/Word, storing them in the SharePoint directory.

Responsible for developing SDLC/QA processes and ensuring best practices were implemented and used for successful software development and testing.

Responsible for creating data for the NVA system in the NUIX Desktop system. (Data Coordination)

Represented the Test team and was the key contact for all actions involving the Test/QA Team.

Performed complete Validation of the system. Code written in Java and Ruby.

Downloaded and installed SOAPUI for automating Functional, Regression and Load Testing, Tracking and reporting Test Issues and Status. (Open Source tool)

Developed automated test scripts using Microsoft Test Manager (MTM).

Performed Compatibility Testing as clients used various systems, browsers, servers (32 and 64 bit) and environments as well as various Windows versions.

Performed testing of Cloud Technology within the NVA application.

Extensive SQL Querying required validating data extractions for various data displayed on each screen as each screen consisted of various queries.

Extensive Testing of Cloud Technology for UI, stability, performance and elasticity as well as ensuring data is displayed and extracted from the databases correctly.

Extensive Browser Testing. (IE, Firefox, Google Chrome, Safari)

Also responsible for testing in the 32 and 64 bit environments.

Testing in various Windows environments (Windows7, Vista and Windows XP)

Recorded reported and tracked defects and User Issues using KAYAKO and switched to JIRA.

Responsible for communicating with Users throughout the world to determine of their issues are a defect, system issue or user error.

Communicating and reporting to the other team of developers in Australia on as needed basis.

Software: Microsoft Word, Visio and Excel, JAVA, MTM (Microsoft Test Manager, SharePoint and Microsoft Office Project, ALM (Automated Lifecycle Management), HP Suite of tools, JIRA, KAYAKO, SQL, NUIX Desktop and NVA (NUIX Visual Analytics).

07/2011-11/2011- SR UAT/ Functional Tester NJ Department of Motor Vehicles, Trenton NJ

Responsible for overseeing the Functional Testing and providing processes and standards to ensure adherence to UAT entrance Criteria.

Evaluating the software prior to UAT.

Researching and Drafting MVC Agency employees to work on the UAT and BAT Teams.

Developed the Evaluation Plan.

Participated in and performed UAT testing of the MATRX System.

Participated in and performed BAT testing of the MATRX System. (Business Acceptance Testing)

Researched and developed an inventory of all scripts in the SharePoint directory that would be used in UAT and BAT.

Tested POS Systems at various Dept. of Motor Vehicle sites to ensure that system could access the new MVS System and that system Integration was complete.

Software: Microsoft Word, Visio and Excel, JAVA, ORACLE Database, Rational Suite of tools Manual Tester, Functional Tester, Requisite PRO, ClearQuest, Point of Sale Software and associated Activities also SharePoint, Microsoft Project and POS (Point of Sale) systems.

06/2009-06/2011- Test Lead/SR NJ Department of Motor Vehicles, Trenton NJ (KForce/HP)

Responsible for testing the MATRX System.

Performed Functional Testing of the system.

Performed Regression Testing of the system.

Performed Smoke Testing/Build Readiness Testing of the MATRX System.

Participated in and performed UAT Testing of the MATRX System

Performed Data Integration Testing.

Responsible for developing the Test Plan.

Performed White Box and Black box testing

Performed Backend Testing and data searches using TOAD and SQL Developer.

Extensive SQL Queries involved for validating and coordinating Data Conversion and Data Warehouse/Data Migration process.

Used MYSQL, TOAD and SQL Developer as required.

Extensive Regression Testing required for testing program corrections and enhancements.

Analyzed Use Cases and Requirements to develop Test Scenarios, Test Cases and Test Scripts.

Created and maintained complex Test Cases using Microsoft Excel/Word, storing them in the SharePoint directory and importing them into the Rational test suite or entered them directly into Manual Tester.

Developed Automated Test Cases and performed automated testing using Rational Manual Tester, Test Manager and Functional Tester.

Performed complete Validation of the system.

Responsible for Validation of web page content. (Content Management)

Testing in various Windows environments (Windows7, Vista and Windows XP)

Extensive Browser Testing. (IE, Firefox, Safari, Google Chrome, Opera, Netscape and Flock)

Used SOAP in the context of testing Messaging and Mail Services in the MATRX Web environment.

Responsible for testing Security and RBAC (Role Based Access) activities.

Responsible for also verifying the Legacy/Mainframe system using CIS and CICS.

Performed Data driven Testing, designed Input/output verification points to validate the data and Develop effective Automated Scripts.

Tested financial applications using Seibel with ATG/Oracle modules on the backend.

Responsible for Accessibility Testing/Section 508 testing of the system/application using JAWS.

Created test scripts for Section 508 Compliance and Accessibility testing.

Use of Requisite Pro for traceability of Test Scenarios to Use Cases, Test Cases to Test Scenarios and Test scripts to Test Cases.

Tested Website using the Web Accessibility Toolkit to verify links.

Created and tested PowerBuilder modules and objects for various databases and structures.

Tested E-Commerce and Point of sale (POS) activities at the various DMV sites. Application built on Hybris Ecommerce Architecture.

Tested Oracle Financial (EBS) modules with new system.

Performed all duties in the RUP methodology including participating in JAD’s.

Participated in Design and Code reviews as needed. (Ongoing Process)

Switched to an Agile Methodology and performed in Scrum meetings and Sprints

Used Rally to perform, schedule and report on Agile Task

Recorded, reported and tracked defects using ClearQuest

Reported status daily, weekly or as needed

Mentored and trained team members (8) in performance and duties within the SDLC.

Triaged defects daily for status reports and status updates.

Responsible for training the NJ MVC personnel on new system functionality.

Software: Microsoft Word, Visio and Excel, JAVA, ORACLE Financial EBS Module, Hybris, Rational Suite of tools (Manual Tester, Functional Tester, Requisite PRO, ClearQuest), SharePoint, Websphere, PowerBuilder, JAWS, SAP. MTM (Microsoft Test Manger), POS (Point of Sale) Software and Microsoft Office Project.

09/2008-12/2008- SR Quality Assurance Analyst PMI (Project Management Institute), Newtown Square, PA

Responsible for testing the VCP Web Site. (Virtual Community Pilot)

Integration testing of the entire system from end to end.

Performed Functional Testing of the website.

Performed Unit Testing of the VCP Website.

Performed Regression Testing of the website.

Used Double-Click to test the Advertising and banner portion of the website.

Extensive Regression Testing required for testing program corrections and enhancements.

Gathered and analyzed requirements.

Created and maintained complex Test Cases using Microsoft Word.

Used UML to extract, update and review data from the database.

Developed Automated Test Cases and performed automated testing using CompuWare Test Partner.

Responsible for analyzing SharePoint Web Services.

Performed all duties in an AGILE methodology.

Assisted in the development of a high profile web based suitability system using AGILE methodology.

Participated in SCRUM meetings 3-4 times weekly to discuss sprint planning, existing defects, regression testing, accomplishments, and to assign tasks.

Reviewed, analyzed and installed SOAPUI (Open Source tool) to expedite and automate testing for Functional, Regression and Load Testing, Tracking and reporting Test Issues and Status.

Created the Defect and Status Reports for Upper Management using complicated Excel Spreadsheets and published it weekly.

Attended final Acceptance Meetings every 2-3 weeks at the end of each sprint.

Developed and reviewed test plans, test strategy, test cases and test scripts.

Testing Wiki’s, Blogs and Document sharing content as part of the Virtual Community website

Responsible for Validation of content of Wiki and Blog pages. (Content Management)

Tested VCP using IE Internet explorer, Firefox, Safari, Opera, Flock and Netscape browsers.

Recorded, reported and tracked defects using Bug-Track open source software.

Software: Microsoft Word, Visio and Excel, JAVA, CompuWare Test Partner, SharePoint, Double-Click, UML, Bug-Track, SAP, Websphere and WEBLOGIC as well as Microsoft Office Project.

09/2007-04/2008- SR Test Specialist/Test Lead Independence Blue Cross, Philadelphia, PA

Tested the new PEGA/PRPC (COTS package) interface and system reconfiguration programs.

Performing backend, systems, functional, White Box, Unit, Integration Testing and Regression testing of large scale system.

Validated system adhered to Compliance standards and guidelines.

Used SQL Advantage to access database, using SQL variants to perform duties.

Developed automated test scripts using QTP.

Contributed to the development of the system using AGILE methodology.

Developed Test cases and scripts from Use Cases.

Also stored those Test cases in Microsoft SharePoint and Microsoft PDS.

Created large Test Plans as required for the many IBC interfaces.

Created and maintained test data for testing. Using MHS, ITS, and CIS.

The PEGA system is created to interface and then replace the above three systems.

Tested the database for mainframe and web based front ends.

Attended daily Defect Reporting meetings.

Recorded and reported defects using Mercury/HP Quality Center. Generated reports and also attended Daily meetings to discuss and clarify those issues/defects.

Used Mercury LoadRunner to perform Load/Stress testing.

Tested HIPPA requirements as they pertained to PEGA/PRPC Claims processing for Health Insurance Claims and also included Personal Line claims and processing.

Extracted info from different areas using Excel to create Status Reports.

Software: Microsoft Word and Excel, SQL, JAVA, Mercury Quality Center, Mercury LoadRunner, QTP, ITS, CIS, MHSTP, Websphere, WEBLOGIC, SharePoint, SOA Software, and XML

Hardware: Oracle, SQL Databases, IBM Mainframe (ITS), MHS, CIS and PRPC/PEGA

03/2006-05/2007- SR Test Specialist Dept of Defense, DOD Largo, MD

Responsible for developing stored procedures as needed.

Extensive SQL statement development was required to extract, insert, create and set up data to test the many tables and files in the database.

Used MYSQL for data querying.

Created and maintained complex Test Cases.

Created large Test Plans as required for the many DOD interfaces.

Developed automated test scripts using QTP.

Testing the JPAS System for the Department of Defense.

Tested the database for mainframe and web based front ends.

AS400 Servers were used to store some of the data on the Network side.

Tested legacy based batch jobs reviewing reports as needed.

Attended meetings with the Development, Requirements, IV&V and QA Teams as needed to ensure that all Team members are aware of project goals and objectives for the entire SDLC.

Software: Microsoft Word and Excel, SQL, JAVA, Mercury QTP and XML

Hardware: Oracle, SQL Databases, PowerBuilder, IBM Mainframe/Legacy

08/2005-12/2005- SR Test Engineer General Services Accounting Office, GSA, Washington DC

Created and maintained complex Test Cases and Scripts using Mercury Test Director.

Required to use Rational Test Manager for various Test scripts as well.

Tested the Pegasys Financial Management System (COTS package) for the General Services Accounting office.

Tested ERP application processing.

Access to Oracle database was required to access and manipulate data.

Developed Test cases and scripts from Use Cases.

Developed and maintained Test Plans for various sections and phases of the project using Microsoft Word. (Cost Allocation, Automated Match, etc)

Tested EDI Financial Transactions for government agencies for tracking of their Budgets.

Recorded and reported defects using ClearQuest.

Software: Microsoft Word and Excel, Mercury Test Director, Rational ClearQuest, Rational Test Manager, Websphere, WEBLOGIC, SQL, JAVA, UML and XML

Hardware: Oracle, Oracle GL, AP and Financials, SQL Databases, IBM FMS (PEGASYS)

04/2004-July 2005- SR IV&V/QA Analyst Dept of Veteran Affairs, Silver Spring, MD

Create various defect reports out of Rational ClearQuest for weekly meetings and as needed by management.

Recorded and tracked defects using ClearQuest.

Created and maintained complex Test Cases and Scripts.

Developed Test cases and scripts from Use Cases.

AS400 Servers were used to store some of the data used for testing purposes.

Reviewed and developed Configuration Management Plans for the project.

Tested the CVS process as it pertains to the Configuration Management Plan and the system.

Performed as the User Acceptance Test (UAT) Coordinator for the project.

Designing and developing focus groups and surveys for Section 508 compliancy since most of the Phase 2 and Phase 3 functionality had been developed for Section 508 compliancy and interfacing with Vista.

Responsible for testing the website for Section 508 compliancy using Window Eyes and JAWS. Created Section 508 specific test scripts.

Performed an assessment of the MyHealtheVet Website for the VA, which required assessing the entire SDLC (Phase 1) of the project.

Designed a Defect Tracking Procedural diagram in Visio also created the associated process description in word.

Updated and took ownership of the Issue and Risk process.

Developed Issue and Risk input forms.

Created a process to support and maintain the Risk/Issue items as well as follow up for each item.

Designed an Access/Visual Basic database to input and process the Risk and Issue items.

Developed criteria for each phase of the SDLC to determine if each are compliant or non compliant.

Software: Microsoft Word, Excel, Visio, PowerPoint, Net Meeting, ColdFusion, Microsoft Scheduler, WEBLOGIC, Websphere, SQL Rational ClearQuest, Requisite Pro, JUNIT, JMeter, CVS, JAVA WEBEX, HTML, UNIX, SOA, UML, JAWS, Window Eyes and XML

02/2004-04/2004- SR IV&V Analyst Dept of Labor, Washington, DC

Designed and developed test plans, test procedures and other documentation using Microsoft Word and Excel.

Testing multi-tier applications in the Windows XP services environments.

Designed and developed Test Scripts using Rational Test Manager.

Reported and tracked defects using ClearQuest.

Responsible for testing several Dept of Labor interfaces, ensuring that the Treasury systems are sending and receiving information correctly.

Verified that documents from the interface were added to or updated the database in the IFECS system database.

Participated in analysis and design meetings with the customers and developers.

Software: Microsoft Word, Excel and Visio, ERP Processes, Rational Test Manager/Rational Unified Process and ClearQuest.

08/2003-11/2003- SR Quality Assurance Analyst ACS, Washington, DC

Designed, developed and maintained QA test procedures, test plans, test cases and QA documentation.

Testing multi-tier applications in the Windows XP services environments. Applications were written in various languages, such as, Java and PERL and uses Sequel servers, LINUX servers and XML databases.

Testing of Mortgage based applications

Researched, developed and coordinated bug-tracking procedures using a newly designed defect tracking tool called FOGBUGZ.

Designed and developed a Quality Assurance Procedural diagram in Microsoft Visio a tailored process for the ERX System, adding the defect tracker and the Task database as part of the overall system process.

Designed a Change Request document and procedures to work along with the defect tracking tool.

Designed and tested a Task Assignment and Administrative Tool database that works with the defect tracker and the Change Request Document creating a system and process to implement changes and enhancements to the ERX project.

Purchased and installed the FOGBUGZ defect tracking tool.

Designed project scheduling techniques with the development staff and project team.

Implemented procedures that made development of requirements a deliverable and developed a process of reviewing those requirements.

Designed test cases and procedures through the LINUX environment using MOZILLA for Mortgage applications..

Designed a procedural document and Users manual for the Task database.

Conducted Quality Assurance reviews on all technical documentation received, i.e. business requirements, systems designs, program specifications, applications, user manuals etc.

Composed technical documentation, as required utilizing MS Word, Excel and MS Access in a Windows XP environment.

Software: Microsoft Word, Excel and Visio. JAVA, PERL, XML. FOGBUGZ, Bugzilla, Mozilla, SOAP, ColdFusion, Websphere, JUnit and Linux ETL Validation

03/2001-03/2003- Systems Analyst/SR Test Engineer GEICO, Washington, DC

Performed software evaluation and performance testing activities utilizing Rational Rose automated test tools and Mercury Interactive automated test tools (Win Runner and Test Director) for full life cycle COTS legacy IBM/CICS systems, Oracle, Visual Basic client server and web based applications.

Ensured that all Web applications complied with Section 508 compliance using to ensure that voice/sound would be provided for sight impaired web/internet users.

Used Linkscan to verify links in web pages and HTML scripts and documents.

Developed Test cases and scripts from Use Cases.

AS400 Servers were used to store some of the data on the Network side. Used this for a lot of the security testing.

Used Watchfire to ensure that website complied with accessibility guidelines for impaired users making sure there were no accessibility issues. (Section 508 Compliance)

Designed, developed and maintained QA test procedures, test plans, test cases and QA documentation.

Tested multi-tier applications in the IBM, Windows 2000 and Microsoft IIS services environments.

Applications were written in various languages, such as, Visual Basic, COBOL, Java and PERL and used Sequel servers and Oracle databases.

Performed extensive Backend Testing and data searches using MYSQL.

Extensive SQL Queries involved for validating and coordinating Data.

Performed full life cycle IV&V on the Property and Casual Claims and Auto Claims processing system.

Performed testing of Personal claims processing.

Extensive WhiteBox Testing was required.

Coordinated bug-tracking procedures using Clear Quest. Provided assistance for testing and integrating phased releases of software to their dedicated test facility.

Coordinated bug-tracking procedures, project scheduling and priority setting with the development staff and project team.

Managed and tracked releases of software utilizing Clear Case.

Managed, tracked and stored systems documentation utilizing Clear Case.

Conducted Quality Assurance reviews on all technical documentation received for tracking into the Clear Case Configuration Management system, i.e. business requirements, systems designs, program specifications, applications, user manuals, etc.

Software: PVCS Tracker, COBOL, ClearCase, MS Access, MS Word, MS Excel, SQL, Visual Basic, JAVA, Websphere, Rational Rose and RUP, Mercury Test Director.

Education and Training:

Quality Assurance Certification program, Quality Assurance Institute (QAI), Orlando, Florida

ISO 9000/9001 Certification

Enterprise Information Architecture, VA sponsored Training (Top Down EIA, Bottom Up EIA, EIA and Search, Content Modeling, Metadata)

Leadership Excellence/Development

ADP Government Contracting

Design and Development of Statements of Wor

Introduction to Artificial Intelligence

Software Process Assessment (SPA)Training

Systems Acceptability Testing

Introduction to dBase III plus

Technical Writing for Non-Technical Readers

Job Control Language (JCL) and Executive Control Language (ECL), Internal Revenue Service (IRS), Wash., D.C.

Community College of Philadelphia, Philadelphia, PA, Associates Degree- Accounting Major

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