Karen Janine Purcell

Bronx New York *****

MOBILE: 347-***-**** EMAIL: aczu11@r.postjobfree.com

HIGHLY SKILLED PROFESSIONAL as an effective leader and skilled communicator with the ability to adapt quickly to a challenge and works as a team player; would be ideally suitable

EDUCATION

ASA College - Healthcare Office Administration ASSOCIATES DEGREE

Workforce 1 Career Center - Dispatcher Training Center CERTIFICATE

PROFESSIONAL

Human Rights Department 09/2015 PRESENT

Administrative Office Support

Maintained track of stock and inventory authorizations; set up transportation arrangements for out of town workers; advocate for workers to assure their needs were met; interacts with customers via phone to answer questions, resolve issues, and verify requests from participating and non-participating providers

Responded to member and provider inquires and requests concerning benefits, claims and complaints within a call center environment in order to ensure high quality customer service to members and providers; receive calls from members and providers

Projected a positive demeanor regardless of changes in working conditions; worked effectively without constant and directed supervision or guidance; produced well thought out, professional correspondence free of grammatical and spelling errors

Battu Vision Services 02/2014 08/2014

Medical Billing Coding Specialist

Verifies of various insurances using Eagle Systems database, such as Aetna, Oxford, Magna Care, Well Care, Medicaid, Medicare, GHI, Empire Blue Cross and Blue Shield, Medicaid HMO’s with the notification of termination of insurance to the administrative assistant for the doctors and other medical professionals.

Troubleshoot is related to defective or unacceptable goods or services with inspection and/or quality control personnel, users, vendors, and others to determine source of trouble and applied corrective action.

UTOG Corporate Car Service 12/2007 04/2014

Dispatcher Customer Care Agent

Supervised staff of 15; managed work schedules; monitored quality assurance to ensure professionalism and accurate data input; provided support and assistance when needed, and ensured that company’s standards were met.

Served as the single point of contact for troubleshooting customer concerns; identify, resolve issues using computer system; followed-up on customer inquiries not immediately resolved; complete call logs and reports; entered information using ALEPH systems for locations, drop off, and pick up times.

Vital Transportation 09/2003 12/2006

Dispatcher Customer Care Agent

Managed multi telephone console system to answer approximately 250 calls daily and set customer appointments: Screened, managed calls, message taking and directed telephone calls to appropriate persons or departments; from both internal and external sources;

Supervised and Ensured dispatchers were monitoring drivers and followed the rules and guidelines of the company; monitored drivers time of travel ensuring that client pick-up was on time; controlled private client account information and stored it into a computer reservation system

SKILLS

HIPPA CPR First Aid ICD 9 CPT Medical Billing Quality Care

Supervisory Active Listener Vendor Customer Relations MS Office Outlook

Insurance Verification Specialist Conflict Resolution Troubleshooting Intrinsic Motivation