Customer Service Microsoft Office

Lisa DiGraci

**** ***** ***.

St. Louis, MO *****

Home Phone: 314-***-****

Cell Phone: 314-***-****

***********@*****.***

Qualifications

I am a Leader with exceptional written and oral communication skills, and have the ability to learn quickly and adequately in a fast-paced environment. I have been responsible with ensuring that all orders are processed in a timely fashion.

Creating manage all orders.

Excellent presentation skills

Exceptional customer service skills

Extremely proficient with Microsoft Office tools, specifically Word, Excel.

Over 10 years of Customer Service.

Responsible to provide help and useful advice to customers about the products and services.

Build and maintain enduring customer relationships to boost sales and generate repeat business.

Good communication skills when talking to customers on phone, in person and in email.

Kept accurate records of customer correspondence and discussions.

Dynamic customer service professional experienced in both call-center and retail store settings.

Ensured customers were satisfied with every part of their experience, from initial greeting through order completion.

Responded promptly and answered/resolved customer inquiries and complaints.

Managed customers’ database accounts, performed customer verification and processed applications, orders and requests.

SKILLS

Familiar with a variety of software including Microsoft Office Suite, Outlook, Excel, Word and Oracle data entry software.

PROFESSIONAL EXPERIENCE

Managed Staffing Feb. 2015 to Present

Hussmann After Market Email Team Member

Responsible for entering customer orders, RMA requests and Warranties.

Terminal Supply Oct. 2013- March2014

Responsible for pulling & shipping customer orders.

Fazio Bakery

Responsible for calling customers for the following day delivery March 2013-July 2013

Macy’s Credit Customer Service Oct. 2012-Feb 2013

111 Boulder Industrial Dr. Bridgeton, MO 63044

As a Credit Customer Service Associate I was responsible for handling the customer’s credit issues.

Credit Customer Service:

oResponsible for complex technical concepts verbally and in writing to various teams.

oDocument, maintain and implement various policy and procedures with in the Project.

oListen attentively to caller needs to ensure a positive customer experience.

oAccessed electronic credit database to look up customer credit.

oStrive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues

Incentive Concepts LLC April 2006-Feb 2012

2645 Metro Blvd. St. Louis, MO 63044

As a Credit Customer Service/ Order Entry clerk I was responsible for end to end processing of the customer orders.

Customer Service/ Order Entry:

oProcess customer orders / customer service specialist.

oAssigned account manager for major accounts including MTM Recognition, JDR Group, Incentive Group, Incentive Services and Skymall.

oSkymall account included updating and maintaining portal.

oDaily data entry of customer orders.

oAssisted customers on the phone and via email with any issues or concerns.

oRespond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders. Including follow up calls to insure delivery was received as expected.

Worldwide Products Oct. 1996-April 2006

9728 Reavis Park Dr, St. Louis, MO 63123

As a Customer Service/ Order Entry Specialist I communicated directly with customers by phone, and electronically in order to handle customer orders in a timely fashion.

Customer Service/ Order Entry Specialist:

oProcess customer orders.

oProduct research/ Sales

oAccounts payable and receivable.

oShipping and Receiving

oAssigned key account Anheuser Busch Promotional Products Group.

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