Manager Customer Service

Ryan Giles

PEO Payroll Supervisor - Paychex Business Solutions

Ruskin, FL 33570

**********@*******.*** - 941-***-****

I am pursuing a rewarding and challenging position in which I can utilize my past experience and education in the fields of Hotel/Restaurant Management and Business Administration. Authorized to work in the US for any employer

WORK EXPERIENCE

PEO Payroll Supervisor

Paychex Business Solutions - Saint Petersburg, FL - September 2016 to Present Ensure all payrolls are processed on time and accurately

Oversee payroll processing

Responsible for the over-all success of my Payroll Team

Monthly One-On-One meetings with staff

Yearly performance reviews

Resolve escalated Payroll issues

Building security administration

Process improvements

Responsible for the daily P518 Audit (Direct Deposit Changes) PEO Garnishment Supervisor

Paychex Business Solutions - Saint Petersburg, FL - May 2015 to September 2016 Responsible for the over-all success of the Garnishment Dept

Monthly One-On-One meetings with staff

Yearly performance reviews

Responsible for balancing Garnishment Rec

Resolve escalated Garnishment issues

Respond to all Subpoena's that are served to the PEO

Respond and represent the PEO regarding all Wage Claims

Asist with the weekly Sales Audit

Building security administration

Process improvements

Create department innovations

Weekly department update to direct report

Maintain and resolve all Unified Communication issues (reception)

Assist the PEO BCP Team (when phones are impaired)

Responsible for Garnishment Trainings

Oversee the Reception Team for the PEO

Manage Employee Verification Team

Responsible for the daily P518 Audit (Direct Deposit Changes) Online Payroll Specialist/Online Coach

Paychex Inc - Saint Petersburg, FL - January 2013 to May 2015 Manage accounts for all new PNG Online clients

Assist clients with any and all online issues

Assist and complete most outstanding issues before transferring client to the floor

One-On-One Trainings

Potential Client Trainings

Assist with all migrations

Set-up new clients with their username

Research and find solutions for all username set-up errors

Keep up to date with all new releases and functions of the PNG Platform

Currently on our client retention team (FIRE). Create ideas about how we can retain clients

Conduct Regional Online Client Trainings

Benefits/Tax Team-Temporary

Paychex Business Solutions - Saint Petersburg, FL - October 2012 to January 2013 Process client enrollment elections for annual enrollment

Process employee enrollment elections for annual enrollment

Generate census reports as needed

Handle a high volume of client requests through sale force

Handle client sensitive information

Create W2's for 2012/Enter W2 information

General Manager- The Sea Porch Restaurant

Loews Don CeSar Hotel - Saint Pete Beach, FL - April 2011 to August 2012 Successfully Manage a $3.4 Million Restaurant

Responsible for hiring Managers and Team Members

Work closely with our Sales Department

Assist in finalizing sales for dinners/special occasions

Complete weekly productivity spreadsheets

Complete Forecast Analysis weekly

Create Manager and Team Member schedules weekly

Head weekly Manager Meetings

Head Monthly Department Meetings

Responsible for Monthly Inventory counts

Provide customer service and relations

Assisted in all areas of the Food & Beverage Department

Member of The Good Neighbor Council

Food & Nutrition Manager

Edward White Hospital - Saint Petersburg, FL - August 2010 to December 2010 Prepare bank deposits

Manage both back of the house and Cafe

Manage patients dietary needs

Complete weekly food orders

Complete monthly food inventory

Assistant Manager

Chili's Grill & Bar - Bradenton, FL - 2006 to 2010 Assist in day to day operations

Provide customer service and relations

Regulate total food cost/labor/time period sales

Complete truck orders twice a week

Complete inventory twice a month

Responsible for over all cleanliness in the BOH

Supervise associate team shifts

General Manager

Panera Bread Company - 2003 to 2006

Operate day to day store operations

Responsible for all ordering of products and supplies

Manage total food and labor cost

Responsible for all aspects of the restaurant

Complete inventory every Sunday

EDUCATION

A.A. in Hotel/Restaurant Management and Business Administration Northwood University - Midland, MI

1999 to 2003

AWARDS

Manager of the Quarter- The Don CeSar Hotel

February 2012

Former General Manager John W. Marks presented this award to me. GROUPS

Sigma Phil Epsilon Fraternity

January 2000 to Present

Life long member.

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