Professional Experience Service

Gregory L. Ralph

Address **** ******* ******** *** ********* NC 28213

Email *************@*****.***

Mobile 757-***-****

OBJECTIVE

To obtain a position that is challenging, rewarding and offers advancement potential for future growth.

SUMMARY OF QUALIFICATIONS

Over 8 years of experience as an ATM Technician. Professional experience working in fast paced environments demanding strong organizational, technical, and interpersonal skills. Detailed oriented professional who can work independently or as part of a team. Trustworthy individual committed to superior customer satisfaction.

PROFESSIONAL EXPERIENCE

ATM Repair Technician Wincor Nixdorf Charlotte NC (08/10 – Nov 2015 / Diebold Nov 2015- Present

Performed 2nd line and 1st line mechanical and electronic repairs on various ATM models within service zones.

Traveled to various customer locations/workplaces to make necessary repairs on a daily basis to include routine and preventive maintenance.

Diagnosed software or communication faults on various ATM’s within the region.

Successfully utilized all testing equipment such as multimeters and communication break out box, etc.

Ran diagnostic test to ensure ATM equipment is functioning properly and effectively at all times.

Understand ATM error codes and troubleshoot for problems if fix is not apparent.

Activate, deactivate, install, and shelve Mas Hamilton locks.

Maintenance Pipe Fitter, COLONNA’S SHIPYARD, Norfolk VA (08/09 – 03/10)

Selected types and sizes of pipes, related materials and equipment, (i.e. supports, hangers, and hydraulic cylinders) to complete designated task according to specifications.

Acquired a working knowledge on Naval or Industrial Pipefitting.

Installed, repaired, and maintained piping systems and equipment for all shipyard facilities

Cut pipes, using saws, pipe cutter, hammer and chisel, cutting torch, and pipe cutting machine.

Assembled and installed variety of metal and nonmetal pipes, tubes, and fittings, including iron, steel, copper, and plastic.

Connected pipes, using threaded, caulked, soldered, brazed, fused, or cemented joints, with proper hand-tools or machinery.

Secured pipes to structure with brackets, clamps, and hangers, using hand-tools and power tools.

Threaded and bent pipe, using appropriate hand-tools, threading or bending machinery.

Increased pressure in pipe system and observes connected pressure gauge to test system for leaks.

ATM Repair Technician, NCR, Woodbridge VA (11/06 – 5/09)

Performed 2nd line and 1st line mechanical and electronic repairs on various ATM models within service zones.

Traveled to various customer locations/workplaces to make necessary repairs on a daily basis to include routine and preventive maintenance.

Diagnosed software or communication faults on various ATM’s within the region.

Successfully utilized all testing equipment such as multimeters and communication break out box, etc.

Ran diagnostic test to ensure ATM equipment is functioning properly and effectively at all times.

Understand ATM error codes and troubleshoot for problems if fix is not apparent.

Activate, deactivate, install, and shelve Mas Hamilton locks.

Appliance Technician/Truck Driver, LOWE’S, Woodbridge, VA (11/05 – 11/06)

Observed and tested operation of appliances, (i.e. refrigerators, dishwashers, garbage disposals, washers, dryers, hot water heaters, and faucets) and made initial installation adjustments accordingly.

Leveled washing machines and connected hoses to water pipes, using plumbing and other hand tools.

Advised customers regarding use and care of appliances and provided them with emergency service numbers.

Lit and adjusted pilot lights on gas stoves; examined valves and burners for gas leakage and specified flame.

Leveled refrigerators, adjusted doors, and connected water lines to water pipes for ice makers and water dispensers, using hand tools.

Performed simple vehicle maintenance (i.e. cleaning interior and exterior, taking vehicle for state inspections, filling tires with air, and other vehicular procedures).

Maintenance Pipe Fitter, NORTHROP GRUMMAN, Newport News, VA, (01/01 – 11/05)

Conducted complete maintenance, repair and new insulation of all piping.

Installed new piping systems by schematic and isometric drawings.

Performed QA inspections and testing to ensure all jobs are up to code and completed with no leaks.

Assembled and installed valves, pipe fittings, and pipes composed of metals; (iron, steel, brass, lead), and nonmetals; (glass, vitrified clay, and plastic, using hand tools and power tools.

Joined pipes by used of screws, bolts, fittings, solder, plastic solvent and caulks joints.

Installed and repaired plumbing fixtures, such as sinks, commodes, bathtubs, water heaters, hot water tanks, garbage disposal units, dishwasher and water softeners.

Repaired and maintained plumbing by replacing washers in leaky faucets, mending burst pipes and opening clogged drains.

Pipe Fitter Helper, NORSHIPCO, Norfolk, VA, (08/00 – 01/01)

Measured, cut, threaded, assembled, and installs pipes and tubing.

Inspected, maintained, and replaced hot water heaters and loop systems; evaluated water levels, pressure and temperature.

Troubleshoot and repair major plumbing breakdowns such as clogged drains and fixtures; clean out drains and remove obstructions from water systems.

Eliminated leaks by repacking valves or by replacing faulty fittings or sections in line.

Unplugged and re-route water and control lines; service and repair circulating pumps and electrical timers.

Roughed-in plumbing for modifications and additions including installation of fixtures.

Maintained stock of plumbing supplies and parts; and obtains prices of materials for upcoming modifications and additions.

RELEVANT TRAINING AND CERTIFICATIONS

Principals of Microsoft Windows, Introduction to printers, Fundamental computer operating system, Fundamentals of java-script, Microcomputer Fundamentals, Network Technologies, Basic/Advance Netware Administration, Workstation Installation & Administration/Support, PC Troubleshooting and repair, Customer Engineer Basics, Wes Problem Unit Program, CE Scope of Service Training, Inside the ATM Overview Course, NCR WCS Wal-Mart Account Course, Electrical Safety-Lockout/Tag out Training, Personal Protective Equipment Training, Intel Blade Server Overview, Equal Logic PS Series Storage Array, Soft Skills Field Service, ATL Tape Libraries Course

ACHIEVEMENTS

Security Training for ATM Service Technician’s Business Module B Certification, Dec 2006

Network Administrator Certification, May 2002

EDUCATION

Computer Network Administrator Certification, Tidewater Tech, Chesapeake, VA (Mar 00 – Feb 01)

Diploma, Nansemond River High School, Suffolk, VA (Sep 96 – Jun 99)

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