Human Resources Customer Service

Craig B. Bicknese, MBA, SPHR, PHR-ca, SHRM-SCP, CPP, ARM, CPDM

*** ******* *******, **** * Phone: 949-***-****

Laguna Hills, CA 92637 E-mail: *******@***.***

Human Resources Management expertise in employee relations, leave of absence administration, benefits, training. Professional knowledge, skills and abilities include:

Employee Relations/Counseling Payroll (ADP)

Employee Development/Training Benefits Planning/Administration

Management Training Risk & Integrated Benefits

Recruiting/Staffing IIPP/Safety Meetings/Workers' Comp

Performance Management Disability Management

Governmental Regulatory Compliance Leave of Absence Administration

Multi-State Policy Interpretation Workplace Communication

EXPERIENCE

Independent Contractor, 22nd St. Landing San Pedro Customer Service 03/10-Present

Captain

U.S. Merchant Marine Officer, 100 Gross Tons Master, Customer Service, Divemaster, Instructor, Emergency First Response, CPR, AED, First Aid, On-Site Neurological Assessment, O2 for Diving Accidents, Drug & Alcohol Program Administrator, Leave of Absence Compliance.

Accent Care, Inc., Irvine Home Health 02/09-03/10

Risk Management Representative, (Corlink 02/09-05/09)

Administered 150 Workers’ Comp Claims in CA, AZ and CO, Customer Service, Completed safety audits for 15 AZ locations. Authorized employee drivers, maintaining DMV documentation, driver license, insurance, and waiver information. Provided safety PowerPoint’s and tracked safety meetings for 30 locations. Documented, Investigated, and resolved unusual occurrences, fidelity issues, professional liabilities and patient events.

Independent Contractor, Long Beach, Pier 55 Customer Service 01/07- 02/09

Instructor/Divemaster

Customer Service, Ocean Rescues, Boat Divemaster, Training; Emergency First Response, CPR, AED, First Aid, On-Site Neurological Assessment, O2 Provider.

Corestaff Services, Laguna Hills Various HR Projects 10/04-01/07

Open Enrollments, Internal HR Audits, Safety Training, Benefits, Reconciliation, Document Retention, All types of Leave of Absences Administration and Compliance.

Rogerson Aircraft Corporation, Irvine Manufacturing 04/05-10/06

Human Resources Manager, (Corestaff Contract)

Recruiting Exempt & Non-exempt and Temporaries. Wage Administration, Orientations.

Benefits Planning, Contract Negations, Open Enrollment/Administration/Reconciliation COBRA compliance. Payroll (ADP), 401K, Health FSA, 5500s testing preparation, QDROs.

Filed EEO1, Vets 100, I-9s, E-Verify.

Conducted Internal HR Audit ensuring legal compliance.

FAA Antidrug & Alcohol Prevention Program manager.

Conducted Management Coaching & Training.

Employee Relations/Counseling, Performance Appraisals/Coaching resulting in lower UI costs.

Wrote Job Descriptions, Participated in Department of Labor’s benchmarking ONET project.

Updated IIPP, Designated Medical Facilities, Managed LOA’s.

Compiled 265+ chemical MSDS and trained all employees.

Provided Free Safety training PowerPoint’s, Interactive computer trainings, Certificates of completion, Training documentation significantly lowering the MOD rate.

Provided a strategy to lower Workers’ Comp costs, Disability management, Return to Work Tracking, Claims 5020, DWC-1, and OSHA 300 Logs.

The Home Depot, Santa Ana Retail 09/02-09/04

Human Resources Manager

Analyzing workforce and Labor forecasting to sustain workforce.

Provided recruiting and prescreening for one location of 250 associates.

Prioritize and managed multiple projects.

Administration of career bands, Average/Effective wage, Performance management.

Benefits administration, Healthcare, LOA Coordination, 401k, ESPP, Homer fund, Wellness.

Leave of absence/Workers’ comp administration, Disability management.

Federal and State compliance, EEO, AAP, Current labor laws.

Associate relations & Employee coaching, Conflict resolution, Investigations, Resulting in lowering turnover rate from 55% to 25%.

Training/career development, Internships, Management training.

GSM Wireless, Inc., Aliso Viejo Retail 01/01-06/01

Human Resources Manager

Provided recruiting and screening for 90 locations. Growth from 125 to 325 employees.

Background checks & EEO-1 reports.

Set up multi-state integrated benefit package Medical, Dental, Life & AD&D and Workers’ comp, added a 125 Plan.

Coordinated benefits and employee requests/concerns, LOA’s, open enrollments, COBRA compliance, billing and reconciliation.

Reduced unemployment costs thru Associate relations & Employee coaching, Conflict resolution, Investigations and claim management.

Developed written IIPP and provided safety meeting agendas.

Developed and implemented store policies.

Employee development/training. Management training.

Laser Products LTD, (Surefire) Fountain Valley Manufacturing 10/98-09-00

Human Resources Generalist

Set up a new benefits package including changing the Medical and Workers' comp insurance saving $75,000, and added a Short term disability plan, Long term disability plan and Credit union.

Administered 401(k) plan.

Coordinated benefits and employee requests/concerns, LOA’s, open enrollments, COBRA compliance, billing and reconciliation.

Provided SB198 compliance and written IIPP, provided safety meeting agendas and inspections saving 15% on workers comp costs.

Internal HR Audit ensuring legal compliance.

Provided interviewing, screening, recruiting and EEO-1 reports.

Setup computerized time clock system. Payroll/multi-state. (ADP)

Recruiting Exempt & Non-exempt and Temporaries. Wage Administration, New hire orientations.

Maintained employee records/HRIS database.

Employee counseling. Employee development/training. Management training.

EDUCATION AND PROFESSIONAL CERTIFICATIONS

MBA, Human Resources Management - National University 1986

BBA, Personnel Management, cum laud - National University 1985

Certified as a Professional in Human Resources (PHR) – HRCI 2000

Certified Professional Disability Management (CPDM) - Insurance Education Association 2003

Certified as a Senior Professional in Human Resources (SPHR) - HRCI 2005

U.S. Merchant Marine Officer, Captain – United States Coast Guard 2009

Associate in Risk Management (ARM) – The Institutes 2011

California Certification (PHR-ca) – HRCI 2013

Fundamental Payroll Certification (FPC) – American Payroll Association 2013

Certified Payroll Professional – (CPP) – American Payroll Association 2014

SHRM Senior Certified Professional – (SHRM-SCP) - SHRM 2015

CONTINUING EDUCATION

Certified Workers’ Compensation Insurance Coordinator – Cal Comp Employers School 1997

Health Insurance Certificate – Insurance Education Association 2001

Employee Benefits Certificate - Insurance Education Association 2002

Retirement Planning Certificate - Insurance Education Association 2002

Risk and Integrated Benefits Management Certificate - Insurance Education Association 2003

Commercial Property Certificate – Insurance Education Association 2004

Emergency First Response Instructor – (Cal-OSHA approved) Emergency First Response Corp. 2004

OSHA 30hr General Industry Outreach Training – 360training.com 2010

Additional expertise acquired through independent study, training and practical application on the job. COBRA Compliance Systems, Professional Development Programs. SHRM & PIHRA updates. PIHRA Conferences

COMPUTER SKILLS

ADP PC/Payroll, Report Smith 5.1, FMS, Pay USA, Paychex, Zurich, Kronos, Time in a Box, People Soft, SAP HR certified, BeneTrac, Word, Excel, PowerPoint, Outlook, Visio and others.

PROFESSIONAL AFFILIATIONS

Society for Human Resources Management Professional member

Professionals in Human Resources Association District 14, Treasurer 04, 05

District 14, Government Affairs 08, 09, 10, 11, 12, 13

American Payroll Association Professional member

Orange County Chapter American Payroll Association Professional member

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