IT Administrator with experience in Active Directory, Apple, PC, etc
Resume:
RUSS ROBINSON
*************@*****.***
SUMMARY:
• IT Administrator (PC, Mac) with more than six years’ experience: o Managing Active Directory users and accounts
o Managing Microsoft Exchange and mailboxes
o Handling and maintaining service desk queue of around 3,000 requests per year, plus walk-ups o Configuring new user hardware and software
o Handling onboarding and offboarding of employees and user training/education o Manage and design of Audio/Visual (A/V) equipment solutions in varying room sizes, from huddle to conference rooms
o Extensive industry experience and high-level knowledge in PC, Mac, iOS, Android, and other platforms o Significant interest and knowledge in technology evolution and trends on all platforms EXPERIENCE:
Seed Company Arlington, TX
IT Administrator January 2017 to Present
• Support office staff in a Mac and Windows environment
• Manage Active Directory and Microsoft Exchange users, groups, onboarding, and offboarding processes
• Work with end users on troubleshooting problems with hardware, software, and networking issues
• Acquire extensive knowledge of the organization’s network infrastructure and Meraki system
• Install and support technology for end users (hardware, software, and licenses)
• Install, maintain, and support office technology in conference rooms, office visuals, Web meetings, VoIP system, and A/V equipment (custom conference room equipment, projectors, Apple TVs, etc.)
• Provide end-user A/V support during critical meetings and webinars
• Assist in ongoing technology needs and expenses, including research and recommendations Seed Company Arlington, TX
Computer Systems Analyst January 2014 to December 2016
• Supported office staff in a Mac and Windows environment
• Helped lead Office 365 migration and rollout
• Installed and supported technology for end users (hardware, software, and licenses)
• Created and maintained information architecture in the company wiki
• Worked with end users on troubleshooting problems with hardware, software, and networking issues Apple Inc. Fort Worth, TX
Genius Bar October 2010 to December 2013
• Provided hands-on technical support for customers, handling 1,000+ appointments per quarter
• Assisted customers in hardware and software problem resolution for iOS and Mac devices
• Managed the appointment queue and matched customers to specific employees based on issue and experience
• Regularly multitasked with two to six customers at a time providing top-tier support in a quick and timely fashion
• Provided customers with a excellent level of service, including guidance, knowledge, tips, and training
• Trained customers one-on-one and in group sessions on both Mac and iOS devices in a workshop and individual setting
• Performed part repairs and full replacements on both iOS and Mac devices, and managed sending devices to repair facilities if needed
Apple Inc. Fort Worth, TX
Red Zone Specialist May 2010 to October 2010
• Provided customers with in-depth information about Apple products and services and how to integrate them as a full technology solution
• Walked customers through initial setup and product introduction after purchase
• Taught public workshops centered around Apple products and their use and integration
• Provided customers with an unmatched level of service, and regularly managed large queues of customers during product launch periods
• Educated customers about Apple platforms as well as high-level knowledge of competing platforms Best Buy Co., Inc. Wichita Falls / Fort Worth, TX
Computer/Customer Service Specialist May 2007 to May 2010
• Assisted customers with questions about PCs, Macs, and other computer accessories
• Provided excellent service and solutions for customers needing new computer equipment
• Stayed up to date on the leading edge of technology news and advances
• Assisted customers with returns and exchanges
• Answered questions about company policies and procedures
• Introduced customers to financing offers, and performed check-out duties as needed EDUCATION:
Texas Christian University December 2011
Fort Worth, TX
Master of Music - Trumpet Performance
Midwestern State University December 2008
Wichita Falls, TX
Bachelor of Music - Music Education
AWARDS:
• Received recognition from Seed Company for a high level of customer interaction and providing support at offsite meetings
• Qualified for Expert position at Apple Inc. during first quarter of job based on performance, metrics, and customer-satisfaction reviews
• Received recognition at Apple Inc. for serving more than 1,000 customers per quarter SOFTWARE KNOWLEDGE:
Extensive knowledge and experience in Microsoft Office Suites 2003-2016, SharePoint, and Office 365 administration; Active Directory administration; Pages, Numbers, and Keynote; Atlassian Confluence and JIRA; Bomgar; Zoho ServiceDesk+; Kaseya; JAMF (Casper Suite); Simplivity hyperconvergence; VMWare VSphere; Meraki networking equipment and software
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