Customer Service Sales
Resume:
Deniel Howell
Lauderhill, FL ***13
********@*****.***
Career Overview
•Highly enthusiastic customer service professional with 7 years client interface experience. Personable and responsible Cashier with 7 years in retail and customer service. Solid team player with upbeat, positive attitude. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Hands-on, Hardworking and a highly motivated Individual, Mature and Motivated, Multi-task-oriented, Organized, Positive, Proactive, Productive and Proficient Individual, Reliable, Resourceful and very Responsible, Very Skilled, Versatile, Well-qualified and Accomplished.
•Core Strengths
•Strong organizational skills, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Propitiations, Telephone Skills, Time Management, Type 40 WPM, Computer proficiency, Coordination, Typing, Active listening skills, Sharp problem solver, Courteous demeanor, Seasoned in conflict resolution, Energetic work attitude, Store maintenance ability, Inventory control familiarity, Markdown/promotional procedures, Top sales performer, Customer service expert, Adaptive team player, Opening/closing. Microsoft PowerPoint, Microsoft Word, Multi-Task Management, Organizational Skills,
Accomplishments
Customer Assistance
•Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Researched, calmed and rapidly resolved client conflicts to prevent a bad customer experience.
Customer Interface
•Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customer’s over the phone regarding store operations, product, promotions and orders.
Cashiered with two cash register’s at once in tandem to maximize customer flow.
Adapted to changes, Assisted Co-workers, Complete tasks in a timely manner, Maintained and Managed Store, Monitored Staff, Organized and Oversaw Planned task for the day, Processed and Recommended items to customers, Reduced and Resolved Conflict, Responded and Reviewed Complaints, Secured, Supervised Staff, Supported and Trained New Employees.
EXPERIENCE
Adecco
Customer Service Agent
Nov 12, 2016 – present
Provide customer service
Shells Gas Station
Customer Service Agent
Aug 8, 2016 – Dec 14, 2016
Provide customer service, cashiering, stocking, cleaning
Home Depot (hdi department)
Customer Service Agent
Nov 2015 - present
•Answering Phones, Schedule, Cancel and Reschedule Appointments, Assisted customers with store and product. Guaranteed positive customer experiences and resolved all customer complaints. Recommended, selected and helped locate merchandise based on customer needs and desires.
Inktel Direct
Customer Service Agent
August 2013 - Feb 2014
•Answering Phones, Taking Orders, Processing Returns and Replacements and Sending E-mails to Correct Departments. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Used new systems for increasing customer service satisfaction. Cross-trained and provided back-up for other customer service representatives when needed. Computed accurate sales prices for purchase transactions. Expressed appreciation and invited customers to return to the store. Interacted with customers and to follow-up on shipping statuses. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Recommended, selected and helped locate merchandise based on customer needs and desires.
Golden Krust
Customer service and Cashier
May 2012 - May 2013
•Serving Customers, Customer Service, Prepping Food. Processed merchandise returns and exchanges. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Replenished merchandise shelves with items from the stockroom. Organized the store by returning all merchandise to its proper place. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Communicated all merchandise needs or issues to appropriate supervisors. Regularly sought opportunities to up sell and add on additional merchandise. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Maintained adequate cash supply in cash drawers in multiple checkout stations. Guaranteed positive customer experiences and resolved all customer complaints. Worked as a team member performing cashier duties, product assistance and cleaning.
AFMHC
Personal Assistant
March 2012 - June 2012
•Running Errands, Cleaning, Light Cooking, Making Appointments and Canceling Appointments, Driving to and from Appointments.
Church's Chicken
Shift manager, Customer Service and all-star trainer
Jan 2009 – July 2012
•Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Trained new employees. Cross-trained and provided back-up for other customer service representatives when needed. Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Guaranteed positive customer experiences and resolved all customer complaints. Maintained adequate cash supply in cash drawers in multiple checkout stations. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Regularly sought opportunities to up sell and add on additional merchandise. Communicated all merchandise needs or issues to appropriate supervisors. Stocked and rotated inventory regularly. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Organized the store by returning all merchandise to its proper place. Processed merchandise returns and exchanges.
Wanna-Do- City
Cashier and Customer Service
Nov 2007 - Jan 2008
•Cashiering, Stocking, Cleaning and Making sure kids left with the correct person and parents.
Taco Bell
Customer Service, Manager in Training and Cashier
Feb 2006 - July 2007
•Processed merchandise returns and exchanges. Replenished merchandise shelves with items from the stockroom. Organized the store by returning all merchandise to its proper place. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Stocked and rotated inventory regularly. Communicated all merchandise needs or issues to appropriate supervisors. Regularly sought opportunities to up sell and add on additional merchandise. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Maintained adequate cash supply in cash drawers in multiple checkout stations. Guaranteed positive customer experiences and resolved all customer complaints. Expressed appreciation and invited customers to return to the store. Worked as a team member performing cashier duties, product assistance and cleaning. Computed accurate sales prices for purchase transactions. Cross-trained and provided back-up for other customer service representatives when needed. Trained new employees. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
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