Customer Service Office

KATHY NANCE RITCHIE

***Bluffton Road, Mooresville, NC 28115 704-***-****

*************@*******.***

SUMMARY

Enthusiastic, results-oriented administrative professional with 25+ years experience in customer service, accounting, insurance, student financial aid, and general office management. Proficient in providing support to executives, coordinating appointments, meetings and travel arrangements, as well as writing correspondence and communicating with all levels of staff.

SKILLS

Expert knowledge of Microsoft Office, Oracle, AS400, Workbench and Aspire software

Proficient in accounts receivable, payroll, and business tax

Experience in medical coding for physical, psychological, and speech therapy (health insurance)

Skilled in student financial aid documentation management - FAFSA requirements

Comprehensive understanding of academic accreditation maintenance and renewal processes

PROFESSIONAL EXPERIENCE

Marketing Accounting Coordinator American Tire Distributors

July 2014 – September 2016

Reviewed vendor invoicing to confirm that print, digital, and broadcast advertising was implemented as instructed by Media Coordinator Buyer then determine if full or pro-rated payment was to be issued

Tracked and managed co-op for brands such as Michelin, Bridgestone, Goodyear, and Continental for up to 80 national tire dealership vendors

Communicated with vendors regularly to obtain all documentation to complete invoice payment necessary for them to fund critical advertising initiatives

Coordinator of Student Services/Financial Coordinator Pinnacle Institute of Cosmetology

October 2004 – February 2014

Prepared audits and program reviews for all Title IV Federal aid funds and National Accrediting Commission of Career Arts & Sciences (NACCAS) accreditations

Ensured compliance and fulfilled all financial aid responsibilities such as student application review and completion; the routing of all funds, and the accurate management of financial reporting documentation

Reconciled monthly billing and collection accounts as well as worked collaboratively with the students on loan default prevention

Managed office administrative duties

Administration Associate Win-cup, Inc.

July 2003 – September 2004

Greeted all visitors cordially and directed them to the proper staff member

Maintained a professional, clean front desk environment

Ordered, received, and maintained office supplies

Allocated mail to appropriate staff and submitted FedEx documents as requested

Assisted Customer Service with various tasks including international shipment tracking

Assisted Human Resources in compiling medical insurance and benefit packages for new employees

KATHY NANCE RITCHIE

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Administrative Office Assistant Tarheel Pavement Cleaning Service, Inc.

January 2001 - July 2003

Fielded all incoming telephone calls promptly and courteously

Coordinated the repair and maintenance of office machinery

Created job tickets and dispatched staff to work assignments on a daily basis

Prepared all company invoicing for work performed

Gathered and calculated employee hours worked and reported data to payroll on a weekly basis

EDUCATION

Regulatory Updates – Financial Aid Workshop

Weber & Associates, Inc.

April 8, 2013 Greenville, SC

NACCAS Accreditation Workshop

The National Accrediting Commission of Career Arts & Sciences

September 23-24, 2012 Baltimore, MD

Fundamentals of Title IV Administration

Federal Student Aid – School Relations Division

January 24-28, 2005 San Francisco, CA

Notary Class for the State of North Carolina

Mitchell Community College

Mooresville, NC

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