Customer Service Data Entry

REGINA LEWIS

Barberton, Ohio ***** * 330-***-**** * acztwt@r.postjobfree.com

CAREER SUMMARY

Customer Service Specialist with over 30 years of experience working in retail environments. Proven abilities in customer relations toward customer care. Reliable with a company focused “can do attitude” Sustain strong loyalty/ very strong work ethic. Extensive multi-tasking ability

•Special Services / Expeditor

•Service Desk

•Front-Line Supervisor

•Customer Care

WORK EXPERIENCE

CIRCLE K GREAT LAKES ~ Norton, OH 2011 - present

Customer Service Associate

Operate drive-thru area of store including running register, assist vendors with orders, assist manager with stocking, resetting, pricing. Keep store clean with diligent cleaning and general upkeep. Replenish cooler areas daily to ensure available quantity, price point, and advertisements.

THE HOME DEPOT ~ Fairlawn, OH 2001 - 2010

Service Desk/ Expeditor

Filled customer service needs with special orders, installations, and financing. Concentrated on specific needs of each customer, provided a link between them, their home improvement project, and the company.

Performed daily point of sale reports and monetary discrepancy reports, tracked store markdowns/losses; multiline phone/paging system; performed data entry, general register operator duties for purchases and returns, direct contact with vendors and installers to accelerate orders and complete installations. Followed up with customer's projects/ needs after their project has been completed. Spoke with creditors to fulfill project needs on applications, payments, credit line increases. Kept inventory of all special orders and special order returned merchandise. Sustained accurate records on rental program and items sent out for repair. Cooperated with vendors when in -store paging to advertise promotions was needed.

REGINA LEWIS Page 2 of 2

KMART ~Logansport, Indiana 1991-1997

SUPER KMART CENTER ~ Montrose, OH 1997-2001

At the service desk

I completed needs of customers with returning merchandise purchased, processed credit card payments, utility payments, layaway payments. Worked in photo lab, sold Ohio Lottery, Western Union, and worked UPS kiosk. Worked in direct contact with store manager to handle customer complaints and resolve unsatisfied customer issues.

As a Front Line Supervisor

I maintained quick & efficient checkout processes with 23 registers and operators. Responsible for creating, initiating and complying to a daily schedule for cashiers, breaks lunch hours while still managing a fast-paced register line. Work cash office duties to keep accountability for all daily cash flow. Expedite Loss Prevention duties. Worked in office with signs and advertising to promote special pricing of merchandise, created signage when needed, and helped managers in office for various duties to prevent work overload. Offered work in multiple areas of store during slow times, including layaway, service desk, seasonal.

EDUCATION

High School Diploma, College Preparatory, Barberton High School, Barberton, OH

•G.P.A. 3.86

•Graduated in the top 10% of my Class

•Worked in Attendance Office during Junior and Senior year

•Art Club, Spanish Club

•Worked before and after school in a nearby Bakery

Some Coursework, Criminal Justice with minor in Law, University of Akron, Akron, OH

SKILLS

Multi-tasking, Organization, Acute People Skills, Time Management,

Excellent Customer Service, Fast Learner, Teamwork, Creative Problem Solving,

Cash Handling, Cash Management, Data Entry, Data Research, Record/Filing Management,

Research, Multi-line Phone System, Office Equipment, Internet/Typing, Word, Microsoft Office, Supervising, Delegation, Loyalty

Contact this candidate