Manager Customer Service

Erik Polak

North Myrtle Beach, SC *****

********@*******.*** - 571-***-****

WORK EXPERIENCE

Store Manager

Little Caesars - North Myrtle Beach, SC - September 2016 to Present Manage the day to day operations of a little caesars restaurant. Job includes but not limited to customer care, product knowledge, multitasking between phone and up front customers, and restaurant cleaning and prep work. Manger duties include creating and implementing schedule while simultaneously controlling food cost and labor cost.

Assistant Manager

Papa Johns - Myrtle Beach, SC - May 2013 to September 2016 As an assistant manager my job duties vary based on what shifts I am working. If am opening then I am responsible for the setup of the store, setting the till amounts and verifying the previous nights paperwork. As a day manager i am also responsible for revving inventory from delivery trucks as well as posting it into the POS system. as Closing manager I am responsible for counting the store money at the end of the shift, verifying inventory comparing what the store had at the end of the verses what it had at the end of the day. The closing manager is also responsible for making sure the store is cleaned at the the end of the night for the next business day. Both manager shift require a high degree of customer service skills, money management, time management and people management. I am also expected to maintain a complete knowledge of all product and prices to better assist team members and customers a like. Driver

Insider, Papa Johns Pizza - Hope Mills, NC - March 2013 to May 2013 As a driver I am responsible for delivering product to the correct client in a timely manner. While not on a delivery I am responsible for maintaining the store by emptying trash, sweeping floors, folding boxes and preparing the product ingredients for use as per the Papa John's operation guide lines. As an insider I am responsible for taking orders by phone insuring proper input into the computer, preparing the order by and verifying that product was placed in the right box for delivery Driver

Insider, Papa Johns Pizza - Leesburg, VA - March 2012 to February 2013 As a driver I am responsible for delivering product to the correct client in a timely manner. While not on a delivery I am responsible for maintaining the store by emptying trash, sweeping floors, folding boxes and preparing the product ingredients for use as per the Papa John's operation guide lines. As an insider I am responsible for taking orders by phone insuring proper input into the computer, preparing the order by and verifying that product was placed in the right box for delivery. Audio/Video/Computer Technician

National Technology Rentals - Sterling, VA - October 2006 to January 2012 As a technician I was required to deliver, install, and trouble shoot small computer networks and audio/video equipment. I'm also responsible for acquiring additional equipment on site at the clients request. I also acted as a trainer for new employees coming into the field. Equipment that I used in field are as follows. Computer both MAC and Windows based, HP Printers ranging from small office (4200, 4600, and 4700) to full blow copiers with the ability to integrate them into a network for IP printing or wireless printing. Routers, hubs and switches for all make and models with a knowledge base to change IP address scopes, wireless settings, and administrative passwords. I was trained on the job to troubleshoot all minor problems that can On the audio/ video side I used Shure PGX, ULX, and SLX microphones, Bahringer speakers ranging from 10" to 15" in size. Peeve mixers ranging from 4 channels to 32 channels as well as small PA systems. 6' - 8' folding tripod screens, projectors of all major makes with the skill to hook up computer or another type of input. Wireless slide advancers. Digital video camera ranging from small handheld to shoulder carried models. Video editing through the use of computers with programs such as Final Cut Pro. Editing to include taking final mixes of audio, matching to video and rending to DVD.

EDUCATION

Diploma in General Academics

Oakton High School

ADDITIONAL INFORMATION

SKILLS

Skills include computer repair both software and hardware. Basic computer, networking install and troubleshooting. Video editing and sound recording. I also strive to maintain the highest level of customer service for myself and the clients I work with and for.

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