Sales Customer Service

Deborah J. Amster

** ******* **** **********, ** 07960 201-***-****/*******.******@*****.***

OBJECTIVE: To secure a Sales position in an environment aligned with my core beliefs and value system of assisting clients by utilizing listening skills and providing solutions to their specific needs. A position that allows my creative, integrity- driven personality to shine through, along with my tenacity in achieving a positive outcome and satisfaction for both the client and my employer. EXPERIENCE:

WILLIAMS LAW GROUP, LLC., Director of Client Engagement 9/16-/3/17 Met with Clients’ initially client contact to understand and clarify their needs Researched and assessed clients’ financial situations to negotiate maximum retainer fees

Worked with clients throughout their relationship with us on contracts and payment plans and personalized services

Exceeded quotas for bringing in new clients

Revised initial marketing phone scripts utilized during Intake Initiated avenues of prospecting through multi media Created applicable forms and documents for sales/marketing

PRESTIGE VOLVO, Sales and Leasing Consultant 7/11-6/16 Achieved recognition as one of the top 50 sales consultants in NJ and top performers in Customer Service Index, consistently exceeding all sales goals month over month Cultivated long term relationships to insure repeat business and referrals Assisted clients through entire process from finance application and options to negotiations, delivery and hands on education and product knowledge Conducted workshops on continuing education of product knowledge for clients Increased business from the B2B Corporate Leasing through proactive outreach and surveys

Increased percentage of repeat leasing within established client portfolio strategic communication

MINI OF MORRISTOWN, Sales and Leasing Consultant 8/09-7/11 Presented prospective clients with the product and with options of financial packages, and customization

MINI OF MORRISTOWN, Sales and Leasing Consultant 8/09-7/11 Assisted in coordination of MINI Sponsored events such as Rally’s, Drivers Meets and Drivers Education

Assisted with inventory control

Proactively tracked trends from our European Market to leverage repeat sales in existing client base

REMAX PROPERTIES, Realtor 6/05-8/09

Sold and Listed properties, representing buyers and sellers Created a First time Homebuyer Program

Staged homes and conducted open houses/broker open houses

Bi-Lingual/ Fluent in Spanish

Past experience includes both the Garment and Gift/Toy Industries with leadership roles and organizing, implementing and follow through on all levels of Trade Show Events

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