MANOJ KUMAR

acztt8@r.postjobfree.com

267-***-****

PROFESSIONALSUMMARY

Overall 8 years of experience in IT with 6 years in Salesforce.com CRM platform including Development,

implementation, configuration and database activities.

Certified Salesforce Platform Developer I (401).

Expertise in all phases of Software Development Life Cycle (SDLC) and project life cycle processes from

analysis, design, development, testing, implementation and maintenance with timely delivery against

aggressive deadlines.

Experience in Sales cloud, Service cloud and Marketing cloud implementation.

Experience in Salesforce Lightning Experience.

Experience with Steel Brick CPQ for Converting products to assets, add-on to an existing contract, renew a

deal and given the customers the best price with special offers.

Extensively worked on various SFDC standard objects like Accounts, Contacts, Opportunities, Leads,

Campaigns, Cases, Solutions, Reports and Dashboards.

Expertise in maintaining the Functional areas of Data Management, Forecasting, Accounts, Contacts,

Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.

Extensive experience in creating lookup relationships and master-detail relationships on the objects

and creation of junction objects to establish connectivity among other objects

Experience on working with custom objects, custom fields, Pick-list, page layouts, Workflow Alerts

and Actions, Approval Process, Validation Rules, Custom Tabs, Custom Reports, Report folders,

Dashboards.

Extensive experience of automating complex business processes using workflows, approval process,

dynamic approval process, sharing rules and validation rules.

Experience working with Force.com IDE & Eclipse IDE in design and development of Custom Application

for Complex Business Processes in both Sales and Service Cloud Modules.

Experienced in deploying the AppExchange applications and integrating with third party applications and

developing the Big Machines.

Experience in creating Process builder processes and visual cloud flows in Salesforce.

Experience working with salesforce.com sandbox and production environments and experience in

managing full sandbox, developer sandbox and Configuration-only sandbox.

Skilled in Sales cloud, Service cloud, Custom Cloud, Chatter and App Exchange applications.

Good understanding of Salesforce setup menu, Configuration, custom application development,

administration and deployment of applications to Force.com platform.

Good Administration experience on CRM Applications like Data Exports & Imports, Application Support,

Security Administration, Maintenance, and User & Security Managemen t.

Experience in web technologies like HTML, CSS, JavaScript, PHP, WSDL, SOAP, REST and BULK API.

Good experience in using Oracle, SQL Server and SQL databases and Familiar with Stored

procedures triggers and Functions using PL/SQL and AJAX.

Good Experience in data migration and integration using Data Loader, Import Wizard, Informatica etc.

A well-organized, goal-oriented, highly-motivated effective team member with excellent analytical,

troubleshooting, and problem solving Skills hands-on leader with exceptional presentation and

client/customer relation skills.

TECHNICAL SKILLS

Salesforce Salesforce CRM, Salesforce Automation SFA, Apex Classes/Controllers

Technologies Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, S Controls, Web

Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case

Management, Custom Objects, Apex Data Loader, Eclipse Force.com, Migration

Tool, Demand Tools, Lightning Pages, Jitter bit, Cast lron, Brainshark Reports

Web Tools HTML, Photoshop

Languages C, C#, Java, Apex, JavaScript, PL/SQL

Testing tools Win Runner, Quick Test Professional, Load Runner, Test Director, Quality Center,

Rational Clear Quest.

Rational Unified Process (RUP), UML, Use cases and Use case diagrams,Class/

SDLC

State diagrams, Entity Relationship Diagrams, Agile methodology / Scrum, Waterfall

methodology, V model

Operating Systems Windows 2000, XP and Vista, 7,8,10

Documentation Tools MS Office, MS Visio Pro

Database Force.com, CRM, MS SQL Server 2000/2005, PL/SQL, Oracle 8i/9i/10g, MS Access,

and MySQL

CERTIFICATIONS

Certified Salesforce Platform Developer I (401)

PROFESSIONAL EXPERIENCE

Intralinks Inc, New York Sep 2015 - Till Date

Salesforce Developer

Intralinks, Inc founded in 1996, is a global technology provider of inter-enterprise content management and

collaboration solutions. Its products serve the enterprise collaboration and strategic transaction markets, enabling

the exchange, control, and management of information between organizations. Intralinks found salesforce.com's

subscription-based, pay-as-you-go model to be a smart and practical alternative, able to meet all of the

company's needs for a comprehensive, 360-degree view of vital customer information .

Responsibilities:

Designed and developed solutions based on functional, migration and integration requirements for SFDC

platform.

Developed salesforce Lightning applications using Lightning Components, Controllers and Events and used

custom CSS (Cascading style sheet) in the components.

Participated in CRM, sales operations, and CPQ requirements discovery via interviews and workshops with

clients.

Analyzing existing systems, process, data and reporting and documenting findings using Steel brick CPQ.

Maintaining detailed notes from requirements sessions to use in requirements documentation, solution design

sessions and design documentation using CPQ.

Experience with migration of data from Excel to SFDC through Apex Data Loader such as import, export and

update the data.

Generated Revenue recognition status automatically with Steel Brick CPQ.

Prepared custom objects and reports using salesforce Lightning Experience.

Worked on Draw loop templates and other applications by installing from App Exchange.

Performed APP Exchange Integration of CPQ to configure and ensure the pricing & quoting accuracy.

Worked extensively on Accounts, Contacts, Leads, Opportunities, Activities, other Standard

Objects and Customized Objects for additional fields, Layouts, record types and validation rules.

Good working knowledge in querying salesforce.com database using SOQL & SOSL queries using

Force.com explorer.

Created Workflows and Approval processes and developed validation rules .

Imported accounts and contacts data through Import Wizard.

Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the

objects and tabs, Components and Visual Force Pages.

Created workflows rules, field updates, tasks and email alerts .

Created custom buttons and links on Account and Relationship Group object for generating auto

Reports.

Extensively used HTML tags, Frames and CSS (Cascading Style Sheets) to maintain uniformity in the Web

pages.

Integrated Apex with External services by making callouts that used SOAP and WSDL, REST API.

Worked on Live Agent for enabling the interaction between the User and the Agent in the organization.

Designed and developed Visual Force pages based on the custom requirement.

Developed User Interface Using HTML in Visual force.

Created page layouts, search layouts to organize fields, custom links, related lists, and other

components on a record detail and edit pages.

Worked on Validation Rules, Workflows and Approval Processes.

Created templates, approval processes, approval page layouts and defined approval actions on them to

automate the processes

Developed Apex Classes and Extensions to add required functionality to Visual Force Pages

Wrote Apex Triggers to implement business logic.

Created custom Page layouts with custom fields and buttons.

Defined lookup and master-detail relationships on the objects and created junction objects to establish

connectivity among objects.

Implemented Single Sign-On (SSO) in multiple Salesforce instances using SAML 2.0.

Created several custom Objects, Custom tabs, validation rules, Auto-Response rules and approval

processes.

Created personalized application for slicing and dicing information, evaluate performance into forecast to

get complete picture of pipeline, can share best practices to succeed, spot trends and analyses, can creating

tasks for teams to take actions with Sales Wave Analytics, which is built on Wave platform.

Involved in using lightning, process builder and workflows.

Adhering to contractual Service Level Agreements (SLAs) as agreed with client.

Used the Force.com explorer to build and test SOQL and SOSL queries.

Integrated the SOAP/REST API based Web Services and Informatica on Demand for extracting the data from

external systems.

Worked on Change sets, Packages, Eclipse, ANT migration tool for deploying apps and several other

components.

Used the sandbox for testing and migrated the code to the Production after testing.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers),

Salesforce.com Data Loader, Workflow & Approvals, Reports, Service Cloud, Custom Objects, Custom Tabs,

Email Services, HTML, Sandbox, ANT migration tool, Eclipse.

JDSU, Milpitas, CA Oct 2013 - August 2015

Salesforce Developer

This company basically designs and manufactures products for optical communications networks and other

custom optics. The project dealt with the SFDC to automate the CRM business processes to support their

changing strategic sales initiatives.

Responsibilities:

Deployed Applications by just one click with Out-Of-Box (OOB) declarative feature provided by salesforce.

Experience with migration of data from Excel to Salesforce.com through Apex Data Loader.

Developed Migrated Data from external sources and performed insert, delete, upset and export operations

on millions of records.

Used Apex Explorer for viewing salesforce.com data

Developed a migration strategy and a set of migration tools for loading data with data cleansing and De-

Duplication

Created summary reports, matrix reports, pie charts and Dashboards to assist the business team.

Created Custom Objects and defined lookup and master-detail relationships on the objects based on E-R

diagrams.

Responsible for analyzing, collecting and preparing data for import into Salesforce.com

Importing and exporting large volume of data using Data Loader.

Used field level security along with page layouts to manage access to certain fields.

Wrote several queries on custom and standard objects using SOSL & SOQL .

Created user accounts and managed the profiles.

Worked on role hierarchy & sharing rules to configure visibility.

Perform detailed analysis of business and technical requirements and designed the solution by customizing

various standard objects of Salesforce.com (SFDC) and other Platform based technologies like

Visualforce, Force.com API, and Web Services.

Designed Custom Objects, Entity-Relationship data model, validation rules on the objects and tabs.

Involved in Development and Configuration of Various Custom Reports (Tabular Report, Joined Report and

Summary Reports).

Migrated data from CSV (Comma Separated Values) files to SFDC using Data Loader.

Used Force.com Eclipse IDE plug-in to manage, debug and deploy Force.com applications in the Eclipse

development environment

Integrated Apex with external services in JAVA using REST API.

Worked on various standard objects custom objects, triggers, classes, pages, Reports, Dashboards.

Developed Unit test class for Apex class and worked for improving code coverage.

Integrated the Web Services for extracting the data from external systems to display in the pages of

salesforce.com.

Used XML as data communication between salesforce and external systems.

Used SOAP web services for communicating with external system.

Involved in Data Mapping and migration of data from legacy systems to salesforce.com objects and fields.

Developed and Deployed salesforce.com reports and dashboards.

Worked with Apex Scheduler to invoke Apex classes at regular intervals.

Developed and configured various custom reports and report folder for different user profiles based on the

need in the organization.

Involved in querying salesforce tables using SOQL and SOSL queries using force.com explorer.

Developed Test cases for unit testing of mappings and also was involved in integration testing.

Environment: Reports, Eclipse, force.com, Eclipse plug-in, Salesforce.com Sandboxes, Apex schedules, TIBCO,

Approval process, HTML, Workflows, Visual Force (Pages, components, controllers), Apex language, Data

Loader, Windows XP.

Ingram Micro Inc., Irvine, CA Nov 2012 Sep 2013

Salesforce Developer

Ingram Micro Inc. is the worlds largest wholesale technology distributor and global leader supply-chain, mobile

device lifecycle services and logistics solutions. The project dealt mainly to implement the cloud-based CRM

system to improve their partner communication and visibility for support and product management

Responsibilities:

Involved in gathering business and technical requirement for leasing quote customization and build the

applications right from the scratch and deploy it to production.

Implemented the requirements on salesforce.com platform and force.com IDE plug-in using Eclipse.

Worked on various salesforce.com standard objects like accounts, contacts, cases, opportunities,

products, leads, campaigns, reports and dashboards.

Deployed Web services for integration using salesforce.com web services API to provide data for third

party clients.

Developed Apex Triggers, classes based on requirement.

Used the sandbox for testing and migrated the code to the deployment instance after testing.

Integrated Oracle with salesforce sing web services API. Have built integration programs to bring nightly

data from oracle to surface.

Worked on Conga composes by installing it from App Exchange.

Defined Lookup and Master-Detail relationships on the objects and created junction objects to establish

connectivity among objects.

Integrated the web services by generating the necessary stubs from the WSDL files for extracting the

data from the homegrown applications by using the homegrown web services.

Experience in REST API with Google maps.

Performed Data backup and Data Cleansing on regular basis to remove any duplicate records.

Used SOQL and SOSL with consideration to governor limits for data manipulations needs of the

applications using platform database objects.

Performed the activities like insert, update and delete and export using apex data loader.

Implemented service cloud module which deals with Accounts, contacts, cases, solutions, Assignment

rules etc.

Worked with security and sharing rules implementation at object, field, and record level for different users

at different levels of organization and also Single Sign-On (SSO) setup.

Worked with Milestone PM that helps to track projects, milestones, tasks, blocked tasks, overdue tasks,

time and expense budgets and a whole lot more.

Designed and developed Visual Force pages based on the business requirements.

Created Apex triggers, and Apex classes based on the complexity of the requirements.

Managing Repositories using Jenkins and GitHub.

Involved in Data Mapping and migration of data from legacy systems to salesforce.com objects and

fields.

Enabled Chatter for the organization to effectively communicate among the users in organization.

Developed apex REST web services classes for external applications accessing salesforce.com data with

restricted access.

Worked with AJAX tool kit to invoke Apex through anonymous blocks and public web service methods and

proficient in loading data from legacy applications to force.com platform.

Environment: Saleforce.com platform, CRM, Apex Language, Visual Force Pages, Visual Force Components &

Controllers, App Exchange, Apex Data Loader, HTML, Java Script, Workflow & Approvals, Reports, VB and CS,

Dashboards, Custom Objects & Tabs, SOAP API, REST API, Email Services, Sandbox, Force.com IDE tool .

Auto Trader, Atlanta, GA Sep 2010 Oct 2012

Salesforce Developer/Administrator

Autotrader.com, Inc. is an online marketplace for car shoppers and sellers. It aggregates millions of new, used,

and certified second-hand cars from thousands of dealers and private sellers. The site also provides users with

automotive reviews, shopping advice, and comparison tools for car financing and insurance information

Responsibilities:

Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules,

Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the

application.

Experience with migration of data from Excel to SFDC through Apex Data Loader.

Used Salesforce Automation like Approval process and Workflow rules.

Developed and deployed Salesforce.com reports and dashboards.

Created and maintained user roles, security and profiles.

Developed and configured various Custom Reports and Report Folders for different user profiles based on

the need in the organization.

Designed and developed Visual Force pages based on the business requirements.

Develop Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Worked on sales cloud module such as Web-to-lead, Auto-response rules on standard objects like Account,

contact, lead, campaigns.

Worked on service cloud module such as web-to-case, Escalation rules, Assignment rules.

Involved in Data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.

Worked on Account Management involving Integration with External Legacy System using SOAP based Web

Service Callouts using TIBCO as the middleware.

Worked on complex data migration projects using Data Loader tool.

Integrated the web services by generating the necessary stubs from the WSDL files of PHP for extracting the

data.

Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.

Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.

Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external

system using Informatica on Demand.

Developed Test cases for Unit Testing of the Mappings, and also was involved in the Integration Testing.

Defined lookup and master-detail relationships on the objects and created junction objects to establish

connectivity among objects.

Involved in Lead management, which is important part in HDD business and worked on workflows for

updating leads based on the lead scoring from Eloqua.

Environment: SalesForce.com Platform, Salesforce.com Custom Objects, Apex Language, Visual Force

(Pages, Component & Controllers), Data loader, HTML, Workflows & Approval process, Tibco, Reports, Eclipse,

Force.com Eclipse Plug-in, SalesForce.com sandbox.

Techsist Solutions Pvt Limited, Mumbai, India Feb 2008 May 2010

Java Developer

Techsist is a prominent Solution and service provider and customer Oriented IT Solutions and services Company

head quartered in India. Techsist proven service delivery model and ITIL- based processes support scalable and

flexible solutions that gear customer to excel.

Responsibilities:

Part of the team that developed applications as per the requirements, architecture standards and

business rules.

Responsible for developing the application level flow by utilizing Java, JSP, Java Script, Validation and

Struts.

Developed use cases, class diagrams and sequence diagrams using Rational rose.

Responsible for developing registration modules of the wholesale application.

Utilized various J2EE Design patterns to develop the Business modules based on the required functionality.

Responsible for developing the OS specific scripts for automating the closing doc process.

Developed Session beans and Entity Beans representing business logic abstraction.

Performed the role of support engineer for the internal users and helped them in getting used to the

application, generated reports and saved them for further access to the users.

Environment: Core Java 1.5, JSP, Servlets, EJB 2.0, WebSphere Application Server, Oracle 10g Database, Toad

9.7, SVN (Subversion Version Control System), My Eclipse IDE.

EDUCATION

Bachelor of Technology, INDIA.

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