Customer Service Assistant
Resume:
Sonya D Williams
Ashville, Alabama 35953
Home: (205) - 703-5610
Work: (256) - 458-5381
OBJECTIVE: To obtain a full time professional position to maximize my educational abilities and work experience while making a positive contribution to the company.
EDUCATION: Bachelor of Science Human Resource Management,
Faulkner University, Montgomery, AL., December 2007
Certificate for Administrative Assistant Training
Certificate for HR Orientation
WORK EXPERIENCE:
Eissmann Group Automotive 06/2015 - 10/2016
Operations Assistant
Job Duties include: Directly reported to Upper Management – duties included but were not limited to updating calendar for appointments, scheduled visits for expatriates, answered all phone calls, forwarding emails, mail parcels, directing traffic to proper area, completing new hire paper work, processing all applications, drug testing when necessary, maintain spreadsheets, creating spreadsheets upon request, providing information to employees regarding tax information and benefit information upon request; updating spreadsheets/creating spreadsheets for maintenance of fleet/rental vehicles; additional administrative whenever deemed necessary.
Riverview Medical Center 06/2014 - 11/2014
Human Resource Assistant
Job Duties include: The Human Resources Assistant compiles records for potential new hires, conducts background checks, and maintains reports. Data Entry specifically hours worked or coded time worked or missed to include meals and breaks; Answering all questions relating to benefits such as medical, dental, and vision insurance; Coordinating new hire orientation.
Thomas & Betts 01/2013 – 06/2014
Human Resource Assistant
Job Duties include: The Human Resources Assistant compiles records for potential new hires, conducts background checks, and maintains reports. Data Entry specifically hours worked or coded time worked or missed to include meals and breaks; Answering all questions relating to benefits such as medical, dental, and vision insurance; Coordinating new hire orientation.
BlockBuster LLC 07/2011 - 12/2012
Assistant Manager/Shift Leader
Job Duties include: Proactively lead the store team to ensure achievement of business goals in revenue, expense, profitability, customer satisfaction, inventory shrinkage, and store employee morale. Deliver exceptional customer service and assist in the creation of a positive customer experience that includes proactive interaction and immediate resolution of escalated customer issues. Protect company assets by conducting operations and inventory audits to maximize store profitability and ensure quality of operations, consistency, and compliance with company policies, procedures and standards. Ensures the proper cash controls and loss prevention procedures are in place and followed. Prepares and supports the inventory process by conducting pre-counts and participating in inventories.
Alabama Department of Economic and Community Affairs 09/2009-02/2010
Data Analyst 09/2009-02/2010
Duties included but not limited to training as many as 35 individuals on new program as required by the State, answering questions via phone and email referencing the new program for processes and procedures as it related to actual program usage, received as many 150 emails weekly and answering within a timely manner, provided necessary feedback to Superiors as it related to processes program usage, analyzed usage daily of the program, program report, and made necessary changes as requested
Probation Officer Judicial Correction Services 01/2009-08/2009
Duties included but not limited to daily appointments with probationers, assuring and confirming that they were meeting all legal obligations via court referral, confirming all medical/mental visits, and direct payment to the courts. Duties included weekly court dates, working closely with Police Officers, Judges, and Officers of the Court; Continued training and updates with legal processes, laws, and procedures.
Gulas and Stuckey, P.C. 02/25/2008 – 11/2008
Legal Assistant/Receptionist
Birmingham, AL
Considerable knowledge of fundamental subjects in law, considerable knowledge of research and analysis methods, and some knowledge of the nature and use of tools of legal study enables me to prepare legal documents, i.e. briefs, pleadings, appeals, contracts, and settlement agreements for review, approval and use by an attorney; Investigate facts and case law to determine causes of action and to prepare case accordingly; files pleadings with court clerk; prepares affidavits of documents; Delivers or directs delivery of subpoenas to witnesses and parties to action; perform a variety of clerical duties and other pertinent duties.
COMPUTER EXPERIENCE
Microsoft Word; Outlook; Excel; PowerPoint; Access; Publisher; Kronos; ADP; Intuit
REFERENCES AVAILABLE UPON REQUEST
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