Customer Service Data Entry
Resume:
Rotesha Wright
Charlotte, NC 28214
*********@*****.***
Summary:
Ten years customer service experience in hotel hospitality, restaurant and fast food service facilities. Highly motivated, able to multi-task and prioritize work load under pressure, as well as increase pace as workload demands. Excellent interpersonal skills, with ability to build rapport. Team player with keen attention to detail.
Summary of Qualification
Customer service/skilled in anticipating needs and empathizing with diverse customers. Speak clearly, quickly identify and resolve problems, listen and respond to request, follow up to assure complete satisfaction.
Strong ability to understand and carry out oral and written directions.
Familiar with Microsoft Word, Microsoft Excel, e-mail, the specialized systems in my work environment.
Familiar with PMS hotel system.
Familiar with REX hotel system.
Strong ability to open, run and close shift.
Professional Experience:
University Psychiatric Assoc. 2016 to Present
Front Desk/Medical Records Clerk
Creates new medical records and retrieves existing medical records.
Gathers patient information by collecting demographic information from variety of sources.
Maintains patient confidence by keeping patient record information confidential.
Ensures that all patients are seen by their physicians and routine lab work is completed and filed in the required time frames.
Pull charts daily for patients who are scheduled and make sure that the date of service is stamped on the progress note.
Marriott Southpark 2015 to 2016
Housekeeping Inspector
Ensure that the company meets all cleanliness and condition requirements.
Develop and train other housekeeping staff.
Record inspection results, resolving guest complaints and maintaining accommodations standards.
Purchase supplies and control inventory.
Must be detailed-oriented.
Be able to work in a fast paced environment, make sound decisions and utilize good judgment benefits.
Make sure rooms are cleaned perfect and collateral in order to sale.
Make sure guest has departed at the destined time.
Manage housekeepers, house aides, and lobby attendant.
Marriott Southpark 2014-2015
Housekeeper
Responding promptly to request from guest and other departments.
Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
Replace guest supplies and amenities in rooms.
Replace dirty linens and terry with clean items.
Make beds and fold terry.
Clean bathrooms.
Remove trash, dirty linen, and room service items.
Check that all appliances are in the room and in working order.
Straighten desk items, furniture and appliances.
Dust, polish, and remove marks from walls and furnishings.
Vacuum carpets and perform floor care duties.
Iqor, Charlotte NC 2014-2014
Blue Cross and Blue Shield
Ability to resolve the customer’s problems with the first call resolution.
Sales and sales negotiation.
Data entry and document systems per customer requirements.
Multi-tasking speaking with customers with data entry.
Using multiple customer applications with client systems.
Work in a face pace environment.
IHOP 2011-2014
Cashier accurately and quickly took and placed food orders.
Prepared food, beverage and dessert orders.
Delivered food orders in a timely fashion.
Accountable for cash and credit transactions.
Cashier-Food Server Set up serving area and serve a wide variety of food items.
Cleaned and store dishes, utensils, equipment, and food supplies.
Cleaned work areas and disposed of trash.
Sweep floor, wipe tables and counters, fill supplies for next day and perform general clean-up tasks. Operated food service machinery and equipment.
Performed minor clerical duties related to the restaurant
Performed assigned duties in a safe manner.
McDonald’s, Charlotte NC 2010-2010
Fast Food Restaurant
Cashier accurately and quickly took and placed food orders.
Prepared food, beverage and dessert orders.
Delivered food orders in a timely fashion.
Accountable for cash and credit transactions.
Grandma’s House, Charlotte NC 2008-2009
Family Restaurant
Cashier-Food Server Set up serving area and serve a wide variety of food items.
Sweep floor, wipe tables and counters, fill supplies for next day and perform general clean-up tasks. Operated food service machinery and equipment.
Performed minor clerical duties related to the restaurant
Performed assigned duties in a safe manner.
McDonald’s, Charlotte NC 2007-2008
Fast Food Restaurant
Cashier accurately and quickly took and placed food orders.
Prepared food, beverage and dessert orders.
Delivered food orders in a timely fashion.
Accountable for cash and credit transactions.
Eatza Pizza 2006-2007
Family Restaurant
Cashier Accurately and quickly took and placed food orders
Prepared food, beverage and dessert orders.
Delivered food orders in a timely fashion.
Accountable for cash and credit transactions
Education:
Olympic High School, Charlotte NC 2003-2007
Graduate
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