MARGOM. MARCHADO

**** ***** ***. 321-***-****

Merritt Island, FL 32952 acztpa@r.postjobfree.com

Objective

I am looking for employment with a company that will offer growth and advancement opportunities and long term employment. I would like to find a employer that I can look forward to retiring with. Ability Summary

I am proficient in most Microsoft programs. I have excellent customer service, problem solving, and sales skills. I have a background in Accounting with my Business Management Degree.

Employment History

Reservations, data entry, spread sheet production, entering of pricing into new software that I worked with the developer to customize for purposes and needs, customer service and handling of customer complaints and resolutions to improve customer relations, training of new employees for the shuttle department, and special projects such as billing issues and check and balances so that the revenue would be corrected before being turned over the accounting department. 10/2013 - 08/2015 Travelynx 355 Williams Point Blvd, Cocoa, FL Trainer/Special Projects

Customer Service which consisted of taking incoming calls to deal with billing issues and resolutions, calling the customer back if necessary, ensuring customer satisfaction and sales both outbound and inbound to include the up sale as much as possible. 03/2012 - 09/2013 Protocol Global Solutions - Merritt Island, FL Sykes Creek Pkw., Merritt Island, FL Customer Service Agent

Customer service, handling complaints and resolutions, Reservations Clerk, taught myself to utilize their reservations system to be able to assign drivers and create daily driver manifests so that it was no longer hand written, data entry of all pertinent information to include names, dates, and payment information, and dispatching of drivers. 05/2011 - 07/2012 Cocoa Beach Shuttle 3345 Tri City Ave, Cocoa, FL Reservation Clerk

All office management duties to include accounts payable, entering, filing and paying all invoices received, accounts receivable creating all invoices, filing of invoices according to vendor and job files and collection of said invoices, human resources with the responsibility of insurance requirements and enrollments for employees and subcontractors as needed, responsible for the entering of employee hours, job functions and forwarding to outsourced payroll company, and checkbook reconciliation, making sure all receipts were returned for checks given to supervisors and said check amounts applied to the job files for profibility/loss reports, materials costs and labor costs. 01/2005 - 10/2005 Disaster Relief, LLC Winston-Salem, NC Office Manager

All accounts payable duties to include entering of invoices according to job name assigned and filing the invoices and copies into the vendor and job files, accounts receivable by creating invoices with created job names, creation of job files, and collection of invoices, all other general office duties such as answering phones, faxing, etc. 03/2003 - 07/2004 Shelton Pipeline, Inc. Winston-Salem, NC Accounts Payable

All general office duties to include data entry, data base maintenance, screening calls, taking messages, operation of all general office equipment and accounts payable.

03/2001 - 03/2003 Colonial Structures, Inc. Winston-Salem, NC Administrative Asssistant

Education and Training

2005 Brevard Community College Titusville,

FL

1 Year of College or a Technical or

Vocational School

Business

Management

01/2005 Mountain Empire Community

College

VA 1 Year of College or a Technical or

Vocational School

Accounting

Completion Date Issuing Institution Location Qualification Course of Study Honors & Activities

Several top customer service, sales and top agent awards. Also have certification for managing the front desk and WordPerfect certification.

Detailed References

Dennis Rivera, Safety Compliance

Red Coach

Orlando, FL

321-***-****

Business reference known for 2 year(s).

Frank Ward, DOT Compliance

Travelynx Inc.

Cocoa, FL 32926

321-***-****

Business reference known for 2 year(s).

Teresa Pearson, Accounts Payable/Receivable

Travelynx, Inc.

Cocoa, FL 32926

321-***-****

Business reference known for 2 year(s).