Customer Service Security
Resume:
Hope Matteson
** ***** **. ********* *.Y *****
(C) 254-***-**** (E) **********@*****.***
Health Administration
Skills
Inventory Management Youth Counseling Employee Training Cashier Security Mentor
Supply Supervisor Office
Administration
Experience
Youth Counselor, McLennan County State Juvenile Correction Facility, Mart, TX07/06- 05/07
Worked with youth whom have psychological needs, treatment needs, committing offenses.
Monitored youth during the 16 hour schedule, escorting to education, recreation, dormitory, and infirmary, cafeteria, counseling behavior, accountability, safety, and security of all.
Reinforced positive behavior, upheld dress code policies, and encouraged successful completion of program.
Certified: AC Awareness Training and Texas Youth Commission Pre Service Academy. Light Wheeled Mechanic, United States Army, Fort Jackson, SC 04/02- 03/06
Completed Basic Training, Mobile Tracking System Training, 80 hours of Vehicle Operator Training, and Maintenance Course.
Provided safety, maintenance of equipment, inventory, ordering parts, preventive maintenance of vehicles, repair, and rail head experience.
Ensured 100% accountability of all assigned equipment during repositioning both in the United States as well as other countries.
Security/Pre-Board Screener, Globe Aviation, Columbus, OH 09/01- 04/02
Security/Pre-board screening and provided safety and security in the airport.
Greeted passengers, check proper identification, operated hand wands, metal detectors, and
x-ray machines identifying safety hazards following all company guidelines.
Searched luggage, performed pat searches, and random screenings.
Assisted customers with resolutions of complaints and answered all questions in a professional manner.
Customer Service, Super America, Columbus, OH 11/99 - 09/01
Conducted routine inventories, ordered replacement products, and updated computer databases.
Handled money, ensured store is properly stocked, food prep, sanitation of all food and beverage equipment.
Ensured proper identification for controlled items, debit, credit card purchases, safety in the store and outside at the pumps, transporting, and deposits to the bank.
Trained all new employees on proper store operations.
Scanned all products from shipments and verified orders match invoices. Education and Service
Bachelors of Science in Health Care Management, University of Phoenix, Tempe, AZ Honorable Discharge, United States Army
References:
Joyce Reynolds, Jamestown Awning Company, Employee
716-***-**** email: ***********@****.**.**
Dawn Stebbins, Wal-Mart, Management
Janie Stebbins, Heritage Ministries Patient Care/CNA
Contact this candidate