Customer Service Sales, Administrative Assistant

Profile

Vibrant and self-motivated professional with high energy and experience in office administration

Optimistic and diplomatic team player with excellent customer service skills and high attention to detail

Knowledgeable using Microsoft Office Suite

Employment History

Administrative Manager 2015 – 2017

Apple And Pears Ltd, (Laziz Oil ) Lagos, Nigeria

Designed Standard Operational Procedure (SOP) so as to achieve ISO 2001 (International Standard Organisation) accreditation.

Designed, implemented and organized office procedures and operations to ensure all staff are informed of office processes.

Maintained organizational memberships to stay current and inform of current business issues and updates.

Supervised maintenance of office equipment by contracting service providers and arranging repairs and maintenance.

Reviewed, approved and negotiated office supplies orders to ensure continuous supply.

Sales Operation Manager 2013 - 2015

Godrej Nigeria Limited (Tura Soap) Lagos, Nigeria

Communicated information from head office to sales team and ensured prompt feedback from sales personnel via phone, email and in person meetings.

Followed up with accounting department to ensure all field staff received their operational float on time and prompt expense returns.

Responded to customer phone calls and emails regarding complaints and ensured prompt resolution of concerns.

Computed sales records and targets for monthly sales performance review using MS Excel to accurately demonstrate sales targets

Client Relationship Manager 2010 – 2013

Artezia Security Systems Limited Lagos, Nigeria

Proactively managed and enhanced existing relationships, projects and challenges with clients by improving quality of services and ensuring that issues were dealt with quickly and effectively.

Made necessary communication to clients in timely manner; responded to mails or phone calls within 15 minutes of receipt, and provided concrete feedback or resolution within 2 hours for effective customer service.

Marketing Executive 2008 - 2010

Jethro Tours Limited Lagos, Nigeria

Developed and executed marketing programs in order to achieve stated objectives regarding profitability and market share.

Maintained and updated clients’ contact database.

Education

Diploma in Business Administration 2014

Harvard Business School Online Cambridge, USA

Master’s in Communication & Language Arts 2000 - 2001

University of Ibadan Ibadan, Nigeria

Bachelor of Arts in English 1987 - 1991

Ogun State University Ago – Iwoye, Nigeria

Additional Training

Employability Skills Training March 2017

Manitoba Start Winnipeg, Manitoba

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