Manager Project Management

Andre Dieckvoss, MBA 262-***-****

***** *. ***** *** – Greenfield, WI 53228 **************@*****.***

LinkedIn Profile https://www.linkedin.com/in/andre-dieckvoss-mba-8560991a

Senior IT Manager with more than 10 years of global experience leading infrastructure development, process improvement, and technology support initiatives. Establish and lead technical organizations responsible for the design, testing, implementation, and administration of managed hardware and software services, including SAP. Develop technology projects, programs, and policies to fulfill stakeholder needs and to maximize overall business and system performance. Notable achievements as a Senior IT Manager include:

oContributed to $110 Million in cost savings by leading the integration of 118 plants into the JCI standard business process, while also conducting a complete system conversion that eliminated legacy systems.

oDeveloped new processes for software ordering, delivery, and licensing, and reduced the need to burn software onto DVD by 88%; resulted in an overall cost reduction of $4.3 Million per year.

oCreated a single process for all manufacturing across three business units responsible for producing different products; implemented a new SAP/ERP solution that achieved cost savings of $40 Million annually.

oUpdated all processes related to handling helpdesk requests by creating a library of documentation covering 80% of all helpdesk tickets, resulting in an improvement from 34% of SLA to 93% of SLA while also achieving a 17% reduction in yearly operating costs.

oManaged a complex data conversion to new SAP platforms; migrated 1.7 Million item masters across 117 production facilities located in 20 countries.

oImplemented a new process that significantly reduced the time required to create new part numbers, resulting in a 5000% process improvement.

oIdentified and eliminated system redundancies, achieving 93% of project-related performance targets.

Professional Experience

JOHNSON CONTROLS, Milwaukee, WI Holland, MI Burscheid, Germany Cologne, Germany 2005 - Present

Senior Program Manager (2015 - Present)

Improve technology performance and cost effectiveness while supporting continuity of products and services; manage technical support resources responsible for meeting service-level agreements.

Plan system design and implementation projects, guiding all project participants and stakeholders throughout technology development initiatives, including SAP system development, upgrades, and configurations that significantly improved services.

Ensure achievement of internal standards for service provisioning and fault handling, and coordinate tasks related to engineering, design, and implementation of solutions.

Establish and integrate technology management policies to improve enterprise performance and mitigate threats to service continuity.

Conduct project management, event management, process development, and implementation according to business needs and best practices.

Senior IT Manager (2014 - 2015)

Established, implemented, and maintained operational standards and procedures governing the development of data analysis processes and initiatives.

Collaborated with cross-functional teams to identify business requirements and align project management and product development strategies to the defined needs of customers.

Conducted project and program planning, monitoring, maintenance, development, upgrade, and support processes, providing technical and management expertise to implement and administer new systems.

Defined and applied global strategies to ensure improvements to the performance and reliability of systems at all sites.

Managed and supported many high-visibility projects, including the conversion of SAP data objects for supply chain and a global integration of SAP for three business divisions into a single system and streamlined process.

Andre Dieckvoss, MBA PAGE TWO

JOHNSON CONTROLS (Continued)

IT Manager (2012 - 2014)

Directed the standardization of JCI business processes required to complete a complex system conversion; conducted requirements gathering and analysis processes to establish and implemented effective technology strategies.

Managed a $1.5 Million budget, coordinating financial resources to achieve significant cost reductions by implementing stringent controls and improved allocation of project-related resources.

Ensured that technology projects and programs aligned with business objectives, and governed initiatives to ensure on-time, cost effective completion.

Led a team of nine IT support staff, training teams in the proper management of tools to support project managers, developers, and engineers during software-related efforts.

Developed tools and training resources to support process and system changes; established an online internal resource center for all training material job aides and instructional videos.

Project Manager (2009 - 2012)

Established and implemented a project plan to complete a Master Data Conversion focused on improving supply chain management.

Collaborated with stakeholders to assess business needs and translate requirements into software development and hardware implementation deliverables; ensured that all development efforts aligned with operational expectations.

Worked with business users, analysts, developers, and other stakeholders to define software requirements and scope, working to bridge gaps in functionality.

Planned and completed multiple projects, driving initiatives of significant complexity; modified project plans to mitigate risk.

Identified dependencies between teams and ensured communications to align on project delivery criteria, while also identifying potential roadblocks.

Data Coordinator (2005 - 2009)

Developed systems to enhance data processing and process improvements, delivering improved data-driven systems in support of business and manufacturing operations, including finance, engineering, material management, operational planning, and forecasting.

Led the implementation of an integrated system that improved function integration between shop floor, manufacturing, financial, and engineering while also supporting Sarbanes Oxley compliance.

Education

MBA International Business, 2015 - UNIVERSITY OF LIVERPOOL

Diploma in Business Administration, 2007 - OXFORD COLLEGE

Bachelor of Science, Computer Science, 2001 - UNIVERSITY OF LUTON

Professional Training

Dale Carnegie Training

Project Management Training

ITIL V3

Seven Habits of Highly Effective People

Introduction to SAP ERP Concepts

Introduction to Best Business Practice Reporting

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