Manager Management

Natasha A. Douglas

Community Association Manager

Bringing 12+ years of Office Administration, Community/Property Management and Bookkeeping Experience as follows:

Summary

Established track record with 3 years of experience representing developers, lenders, condominium and homeowners' associations. Experience encompasses full responsibility for administrative and accounting functions, extensive recreation programs and building, maintenance and landscape programs.

Highly skilled in organizing resources and establishing priorities.

Great knowledge of contracting process and associated local, state, federal, and other regulations.

Excellent ability to analyze and interpret the needs of customers and offer appropriate solutions.

Ability to communicate effectively, both orally and in writing.

In-dept knowledge of property management principles, procedures, and standards, as applied to public facilities.

Remarkable ability to analyze and interpret financial data and prepare financial reports, statements and projections.

Excellent project planning skills.

Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.

Solid knowledge of real estate management principles and techniques.

Ability to develop bid specifications and evaluate bids from contractors.

Profound knowledge of all federal, state, and local codes and ordinances pertinent to facilities planning, design, construction, and maintenance.

Excellent ability to develop and maintain recordkeeping systems and procedures.

Ability to coordinate quality assurance programs in area of specialty.

Remarkable skill in the use of computers, preferably in a PC, Windows-based operating environment.

Knowledge of contract documents and specifications.

FHA Policy and Procedures

CMCA eligible (Passed M-100, M-201)

Professional Experience – Overview

Recognized throughout my career for the ability to be accurate and organized with strong problem-solving skills, attention to detail and willingness to go above and beyond the job description.

Community Association Manager – Managed portfolio of five condominium/townhouse associations in addition to providing assistance to the company president. Oversaw the management of the facilities and complex, to include the custodial and maintenance services provided by a range of outside contractors and vendors. Oversaw activities of contractors, vendor personnel and suppliers. Monitored contracts for compliance and controls costs; monitored general expenditures of unit; and performed quality control inspections to ensure adherence to contract specifications and industry standards. Solicited bids for maintenance contractors and construction projects, and participated in the selection of contractors. Performed property inspections, prepare violations and reports. Prepared monthly management reports, financials and annual budgets for Board of Directors (BOD) approval. Provided BOD education. Issued and followed-up association work orders. Attended and directed monthly, annual and executive session Board Meetings. Responsible for accounting – accounts receivable, accounts payable, general ledger and bank reconciliation.

Office Manager/Bookkeeper – Manage studio’s accounting and reporting functions. Implemented all policies and structured all company procedures required for a start-up company. Created various office forms for accountability and efficiency. Responsible for weekly payroll processing. Negotiate and enforce collections to recover funds on delinquent accounts. Skilled at interviewing, hiring, training and evaluating employees. Research account transactions, demonstrating a keen ability to recognize and resolve discrepancies. Follow through on timely and accurate month-end closings and financial reporting activities. Generate W-2s and 1099 for accountant review. Monthly bank reconciliations and deposits. Inventory management.

(nd resume page 2)

Practice Manager - Overall operational management for an 8 Provider OB/GYN practice. Responsible for developing and implementing the practice’s mission and strategic vision. Provides leadership in developing planning and implementing the practice’s business plans to the Partners. Recommends, develops, implements improvement for the practice. Establishes, secures approval and oversees clinic operating policies and procedures. Participates and coordinates the physician recruitment. Oversees efforts for recruitment, development and performance evaluation of all employees. Oversees the business and financial affairs of the practice and fiscal management in conjunction with the practice Bookkeeper. Oversees and manages the billing and collection processes/department, specializing in account greater than 120 days. Represent the practice in its relationships with other health organizations, government agencies and third party payers. Manages all practice managed care relationships, including monitoring or related reimbursement, negotiation with third party payers, provider credentialing and maintenance of contracts. Serves as a liaison and channel of communication between the hospitals, health plans, insurance companies and regulatory bodies. Resolves any medical-administrative problems and keeps lines of communication open with staff to ensure high employee morale and a professional practice atmosphere. Currently supervise 1 midlevel and 20 administrative and clinical employees. In-direct supervision for 2 Physician associates. Reduce A/R from 214 days to 56 days in a 6 month timeframe. Successfully implemented new Practice Management (Allscripts Tiger) and EMR (Allscripts PRO EHR) system. In charge of build-out and relocation from 2200 square feet

to 4600 square feet. In charge of recent upgrade to a CCHIT EHR. Successful attested for all providers to the 1st stage of Medicare meaningful use. Started implementation and training of ICD-10.

Notable Achievements

Revamped billing department resulting in staff reduction of 1 FTE

Renegotiated managed care contracts resulting in increase reimbursement of 10%

Successfully implemented EHR application

Developed and implemented operations procedure manual

Created a successful employee rewards program resulting in an average staff retention of greater than 2 years

Developed a creative way to increase association revenue

Work Chronology

Community Association Manager Sage PMI Corp., College Park MD 2014 – Present

Assistant Property Manager Sage PMI Corp., College Park MD 2013 - Present

Office Manager/Bookkeeper (PT) Paula Brown Performing Arts Center, Temple Hill, MD 2014 – Present

Practice Manager Women to Women OBGYN Care, PC, Arlington, VA 2005 – 2013

Practice Manager Alexandria WomenCare, Alexandria, VA 2002 – 2005

Area Administrator Fresenius Medical Care, Northern VA 1999 – 2002

Operations Manager Aetna US Healthcare, Greenbelt, MD 1997 – 1999

Computer Proficiencies

MS Word, Excel, Powerpoint and Outlook; Quickbooks Pro & Online; Allscripts EHR, Misys Tiger and EMR, TOPS, Studio Director

Education

Bachelor of Arts, Business Management/Finance, University of M.D., College Park, 1998

Associations

CAI, MGMA, Arlington Medical Society and Practice Management of Northern Virginia

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