Customer Service Sales
Resume:
Karen E. Barnes
Casa Grande, Arizona 85122
Home: 520-***-**** / Cell: 520-***-****
E-Mail Address: **********@*******.***
Objective: To obtain a challenging position offering growth opportunity that will utilize, expand and optimize my account management, customer service, purchasing, security and administrative abilities in a business environment.
Summary of Qualifications: A detail-orientated self-starter with ability to work on projects without supervision or in a team oriented atmosphere. My computer experience includes: Windows 10, 7, NT, XP, 98, 95 and 3.1, SAP, Microsoft Word, Excel, PowerPoint, Outlook, Prism, SIMON, PeopleSoft Finance, HP Service Manager, HP Asset Manager, Chase Mobile Banking, Navision, Access, ACT, Ezijobz, Del-Tek, SMARTworks, Customer1, CPX, Ariba, SmartBuy, Star, DBA, Business Works, Word Perfect, Lotus 1-2-3, AS-400, JD Edwards, Lotus Notes, cc:Mail, and various company specific software such as ConnecTED, OrderPro, Magic, Reflections, ITMS (Inventory Tracking Management System) and the Lawson Purchasing System.
Employment
US Foods June 2011 – Current
Tempe, Arizona
IS Security Coordinator / Centralized IT Administration
Coordinate all Employee Events for all 67 Divisions across the country– ie: New Hires, Division Transfers, Position Changes, Name Changes, Contractor Accounts and Terminations
Process all security access requests submitted by divisional end-users via the Self-Service Portal for all Divisions
Support LOCAL IT contacts within each division regarding any provisioning issues / questions
Support various departments within Corporate and Divisional locations regarding access requests
Maintain documentation for the Centralized IT Administrative Position
Train new employees / contractors for processing Employee Events and access requests
ProNet Solutions April 2007 - November 2009
Phoenix, Arizona
MAC Coordinator - (Move, Add, Change)
Maintained strategic relationships with CEO’s, CFO’s, IT Manager’s, and Operation Managers in various
privately held Community Banks
Managed Vendor Relations for our customer base to ensure pricing was competitive for purchasing various
equipment - both hardware (Servers, Routers, Switches and PC’s) and software (various applications)
Complete Asset Management of all customer purchased product with model number, serial number, and
warranty information in our Data Base - ConnecTED
Activated licenses from various companies - Microsoft, Adobe, etc. and recorded all license key information
along with certificates of ownership
Processed Return Material Authorizations for all customers
Scheduled installations with our customers for our remote engineers
Trained new employees for MAC Coordinator position
Created documentation and training manuals on various procedures in the department
Standard Register August 2006 - April 2007
Tempe, Arizona
Client Care Associate
Tier 2 Support for all HP Employees, Resellers, and Agencies ordering all HP Marketing Literature
Load all new users into SMARTworks - US based as well as International
Monitor rejected orders through SMARTworks and rekey with corrected information
Daily monitoring of new backorders of publications and notifying appropriate publication managers
within HP
Arrange Return Goods Authorizations for orders returned to our warehouse
Responsible for bi-monthly explanation of HP Billing for several different billing accounts and cost centers
Work with Print Concierges on replenishment orders for publications ordered by HP Managers
-2-
Heritage Travelware, Ltd. September 2004 - August 2006
Carol Stream, Illinois
Customer Service Representative
Process all orders for a large number of accounts such as Best Buy, eBags, Kenneth Cole Corporate
Gifts, Kenneth Cole International Affiliates, Kenneth Cole Productions (Retail and Outlet locations),
Office Depot, Marmaxx (TJ Maxx, Marshall’s and HomeGoods), JC Penney, and other fine retailers
via EDI, Fax and E-mailed Purchase Orders
Communicate with all customers regarding order status and shipping information
Communicate out-of-stock styles and advise on next receipt dates of product
Suggest replacement styles for discontinued lines
Assess and issue return authorizations for end users and large corporations
Answered inbound calls to company
S. I. Tech, Inc. December 2003 - April 2004
Batavia, Illinois
Secretary / Inside Sales Representative
Produced quotations
Assisted President, Vice-President and Vice-President of Sales administratively
Entered orders, arranged, expedited shipments and updated website with tracking information
Answered inbound calls to company
Forsythe Solutions Group, Inc. April 1997 - June 2003
Skokie, Illinois
Team Coordinator
Request quotes from the Hewlett Packard ERD division based on customer requirements
Provide quote information to product specialist for final approval of configuration and pricing
Purchase final configuration direct from HP, arrange shipment schedules and process invoices
for payment
Maintain inventory of product and allocate equipment to specific deals while providing status
to management, product specialists and PLC’s
Provide asset numbers to PLC’s in order to arrange shipment to customer
Manage inventory of used Hewlett Packard and Digital Equipment product returned from lease
Process customer purchase orders and sale summaries
Provide inventory reports to upper management monthly
Implemented various procedures to ensure accurate monitoring of inventory
Created a tool to track orders by sales rep, region and systems ordered to provide accurate ERD
sales information to management
Product Logistics Coordinator
Purchase multi-million dollar HP, Sun and Digital Equipment servers, components and software
for specific accounts
Arrange for integration, shipment, and installation on customer sites
Point of contact for customers, distributors, sales representatives and product specialists
Coordinate return of product to distributors for credit or replacement
Coordinate shipment of equipment sold direct from warehouse to specific locations
Match distributors’ invoices to internal purchase orders and code for payment
Work with various other teams within our organization to ensure parallel delivery of product
Trained new employees for the PLC position
Cover other assigned accounts in unexpected events
Certifications
HP Star Certified Sales Professional - Certificate obtained November 15, 1999
Education
Carl Schurz High School
Chicago, Illinois
Contact this candidate