Karen E. Barnes

*** **** ****** *****

Casa Grande, Arizona 85122

Home: 520-***-**** / Cell: 520-***-****

E-Mail Address: acztm1@r.postjobfree.com

Objective: To obtain a challenging position offering growth opportunity that will utilize, expand and optimize my account management, customer service, purchasing, security and administrative abilities in a business environment.

Summary of Qualifications: A detail-orientated self-starter with ability to work on projects without supervision or in a team oriented atmosphere. My computer experience includes: Windows 10, 7, NT, XP, 98, 95 and 3.1, SAP, Microsoft Word, Excel, PowerPoint, Outlook, Prism, SIMON, PeopleSoft Finance, HP Service Manager, HP Asset Manager, Chase Mobile Banking, Navision, Access, ACT, Ezijobz, Del-Tek, SMARTworks, Customer1, CPX, Ariba, SmartBuy, Star, DBA, Business Works, Word Perfect, Lotus 1-2-3, AS-400, JD Edwards, Lotus Notes, cc:Mail, and various company specific software such as ConnecTED, OrderPro, Magic, Reflections, ITMS (Inventory Tracking Management System) and the Lawson Purchasing System.

Employment

US Foods June 2011 – Current

Tempe, Arizona

IS Security Coordinator / Centralized IT Administration

Coordinate all Employee Events for all 67 Divisions across the country– ie: New Hires, Division Transfers, Position Changes, Name Changes, Contractor Accounts and Terminations

Process all security access requests submitted by divisional end-users via the Self-Service Portal for all Divisions

Support LOCAL IT contacts within each division regarding any provisioning issues / questions

Support various departments within Corporate and Divisional locations regarding access requests

Maintain documentation for the Centralized IT Administrative Position

Train new employees / contractors for processing Employee Events and access requests

ProNet Solutions April 2007 - November 2009

Phoenix, Arizona

MAC Coordinator - (Move, Add, Change)

Maintained strategic relationships with CEO’s, CFO’s, IT Manager’s, and Operation Managers in various

privately held Community Banks

Managed Vendor Relations for our customer base to ensure pricing was competitive for purchasing various

equipment - both hardware (Servers, Routers, Switches and PC’s) and software (various applications)

Complete Asset Management of all customer purchased product with model number, serial number, and

warranty information in our Data Base - ConnecTED

Activated licenses from various companies - Microsoft, Adobe, etc. and recorded all license key information

along with certificates of ownership

Processed Return Material Authorizations for all customers

Scheduled installations with our customers for our remote engineers

Trained new employees for MAC Coordinator position

Created documentation and training manuals on various procedures in the department

Standard Register August 2006 - April 2007

Tempe, Arizona

Client Care Associate

Tier 2 Support for all HP Employees, Resellers, and Agencies ordering all HP Marketing Literature

Load all new users into SMARTworks - US based as well as International

Monitor rejected orders through SMARTworks and rekey with corrected information

Daily monitoring of new backorders of publications and notifying appropriate publication managers

within HP

Arrange Return Goods Authorizations for orders returned to our warehouse

Responsible for bi-monthly explanation of HP Billing for several different billing accounts and cost centers

Work with Print Concierges on replenishment orders for publications ordered by HP Managers

-2-

Heritage Travelware, Ltd. September 2004 - August 2006

Carol Stream, Illinois

Customer Service Representative

Process all orders for a large number of accounts such as Best Buy, eBags, Kenneth Cole Corporate

Gifts, Kenneth Cole International Affiliates, Kenneth Cole Productions (Retail and Outlet locations),

Office Depot, Marmaxx (TJ Maxx, Marshall’s and HomeGoods), JC Penney, and other fine retailers

via EDI, Fax and E-mailed Purchase Orders

Communicate with all customers regarding order status and shipping information

Communicate out-of-stock styles and advise on next receipt dates of product

Suggest replacement styles for discontinued lines

Assess and issue return authorizations for end users and large corporations

Answered inbound calls to company

S. I. Tech, Inc. December 2003 - April 2004

Batavia, Illinois

Secretary / Inside Sales Representative

Produced quotations

Assisted President, Vice-President and Vice-President of Sales administratively

Entered orders, arranged, expedited shipments and updated website with tracking information

Answered inbound calls to company

Forsythe Solutions Group, Inc. April 1997 - June 2003

Skokie, Illinois

Team Coordinator

Request quotes from the Hewlett Packard ERD division based on customer requirements

Provide quote information to product specialist for final approval of configuration and pricing

Purchase final configuration direct from HP, arrange shipment schedules and process invoices

for payment

Maintain inventory of product and allocate equipment to specific deals while providing status

to management, product specialists and PLC’s

Provide asset numbers to PLC’s in order to arrange shipment to customer

Manage inventory of used Hewlett Packard and Digital Equipment product returned from lease

Process customer purchase orders and sale summaries

Provide inventory reports to upper management monthly

Implemented various procedures to ensure accurate monitoring of inventory

Created a tool to track orders by sales rep, region and systems ordered to provide accurate ERD

sales information to management

Product Logistics Coordinator

Purchase multi-million dollar HP, Sun and Digital Equipment servers, components and software

for specific accounts

Arrange for integration, shipment, and installation on customer sites

Point of contact for customers, distributors, sales representatives and product specialists

Coordinate return of product to distributors for credit or replacement

Coordinate shipment of equipment sold direct from warehouse to specific locations

Match distributors’ invoices to internal purchase orders and code for payment

Work with various other teams within our organization to ensure parallel delivery of product

Trained new employees for the PLC position

Cover other assigned accounts in unexpected events

Certifications

HP Star Certified Sales Professional - Certificate obtained November 15, 1999

Education

Carl Schurz High School

Chicago, Illinois

Contact this candidate